Meredith Martin
Sydney,NSW
Summary
Currently a Community Law Enforcement Officer with Blacktown City Council, possessing many years of related experience and a proven track record offering professional and efficient delivery of regulatory enforcement and compliance services in accordance with Local and State Government Legislation.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Community Law Enforcement Officer
Blacktown City Council
02.2021 - Current
- Sound knowledge and implementation of applicable components of the Local and State Government legislation and Council policies and procedures
- Detection, investigation and enforcement of compliance breaches of relevant Government Acts such as; abandoned vehicles and other articles, footway and roadway obstructions, overgrown properties or those with excess domestic waste, illegal dumping, enforcement of light and heavy vehicles, backyard burning and other unauthorised activity
- Issuing Council Letters, Notices, Orders to educate and outline requirements for compliance where a regulatory breach exists
- Issuance of appropriate Penalty Notices where a breach has been identified
- Maintaining contemporaneous notes, ensuring accurate recordkeeping and file administration Operation of systems, software and technological equipment such as TechOne, RMS Drives system, digital cameras, computers and other devices
- Diligently perform duties with professionalism and a high standard of customer service, reflecting Council and community values.
Security Co-Ordinator, Corporate Security Officer
Securitas (Contracted To Optus, HSBC)
01.2020 - 01.2021
- Team Leadership, direction and management of people and processes
- Close personal protection and escort duties Emergency and Incident Management
- Manage and operate PACOM and C4 access systems, manage access control and ID cards
- Manage an operate Panasonic CCTV system, including footage review and download
- Coordination of trades such as technicians and locksmiths
- Ensure compliance with Protective Security Policy and Guidelines
Ranger / Patrol Guard / Control Room Operator
ACES Group
10.2018 - 01.2020
- Perform regular full-site patrols and inspections of campus, building and facilities
- Perform close personal protection (escorts) to staff and students
- Provided traffic and crowd control, and provided first responder emergency medical attention for safety of students and visitors.
- Respond to suspected breaches, activated alarms, medical emergencies and duress activations
- Respond to emergencies and Incident Management
- Respond to Trespass, Pickets and or protestors in accordance with University policy and procedure
- Adherence to site specific Operating procedures Managing access control of major sites, restricted/hazmat areas, buildings, parking structures and loading docks Parking compliance and enforcement
- Issuing Penalty Notices Crowd management and control
Team Leader / Investigator / Driver Services Liaison Officer
13 CABS
01.2011 - 04.2018
- Factual Investigation, document preparation and court appearances for financial or other offences and serious driver misconduct
- Liaised with NSW Point to Point Transport Commission, NSW Taxi Council, taxi networks, State and
- Federal Police, airport security and financial institutions for driver involved investigations
- Counselling and performance management of drivers, referral to remedial training, disciplinary action or recognition in accordance with regulatory framework, state legislation and Network by-laws
- Managed Contact Centre operations in-line with Company defined objectives, Service Delivery standards and Key Performance Indicators
- Managed Contact Centre operations in-line with Company defined objectives, Service Delivery standards and Key Performance Indicators
- Led, coached, mentored and performance managed 150+ Contact Centre team members
- Talent acquisition, recruitment and selection, learning and development
- Creation and maintenance of weekly rosters for Contact Centre agents, Team Leaders, Shift Managers and administrative staff within budget
- Built and maintained internal and external relationships with key business stakeholders
- Conducted training for team members to promote productivity, accuracy and commitment to professional standards.
Senior Claims Service Consultant
Allianz
01.2010 - 02.2011
- Managed and negotiated a large portfolio of claims to a complex level from validation to finalisation while complying with department Service Level Agreements, Insurance Contracts Act and other relevant legislation
- Provided leadership, training and on-going development of new and existing junior Claims Service Consultants
- Delivered a superior and positive Customer Service experience to the policyholder throughout the duration of the claim.
Team Leader – Technical Helpdesk
First Data
01.2007 - 01.2010
- Resolution of technical and service related tickets and team member escalations for Cuscal products
- Successful Client Relationship Management with external stakeholders Consistent achievement of Company Performance Objectives and Service Level Agreement
- Concise and confident communication through company-wide presentations and Team Meetings
- Recruitment and Induction, Training and ongoing staff development, team performance management
Education
Bachelor of Laws -
QUT
Brisbane, QLD11.2025
Graduate Certificate of Cyber Security -
RMIT
Melbourne, VIC06.2024
Cyber Security Program -
Institute of Data
Sydney, NSW08.2019
Certificate II in Security Operations -
Allies Security
Sydney, NSW10.2018
Certificate III in Investigative Services -
Australian Security Academy
Brisbane, QLD05.2014
Certificate IV in Frontline Management -
Australian Salesmasters Training Company
Sydney, NSW08.2012
Skills
- Knowledge of Legislation
- Report Writing
- Leadership Abilities
- Conflict Resolution
- Effective Communication
- Investigative Skills
- Computer Literacy
- Problem Solving
- Time Management
Certification
- 2022 - Provide First Aid / CPR
- 2012 - RSA
- 2020 - SEINS Accreditation
- 2020 - Chief Fire Warden
- 2020 - Traffic Control
- 2020 - Implement Traffic Control
- 2020 - WWCC
- 2019 - 1ACE Security Licence
- 2019 - White Card
Timeline
Community Law Enforcement Officer
Blacktown City Council
02.2021 - Current
Security Co-Ordinator, Corporate Security Officer
Securitas (Contracted To Optus, HSBC)
01.2020 - 01.2021
Ranger / Patrol Guard / Control Room Operator
ACES Group
10.2018 - 01.2020
Team Leader / Investigator / Driver Services Liaison Officer
13 CABS
01.2011 - 04.2018
Senior Claims Service Consultant
Allianz
01.2010 - 02.2011
Team Leader – Technical Helpdesk
First Data
01.2007 - 01.2010
Bachelor of Laws -
QUT
Graduate Certificate of Cyber Security -
RMIT
Cyber Security Program -
Institute of Data
Certificate II in Security Operations -
Allies Security
Certificate III in Investigative Services -
Australian Security Academy
Certificate IV in Frontline Management -
Australian Salesmasters Training Company