Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Mereki Wakefield

Atherton

Summary

Dynamic leader with a proven track record at McDonald's, adept in conflict management and effective time management. Excelled in fostering team collaboration and enhancing customer satisfaction through continuous learning and process improvement. Demonstrates integrity and reliability, with a commitment to developing team strengths and achieving company-wide objectives.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Department Manager People Performance

McDonald's
07.2022 - Current
  • Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
  • Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
  • Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
  • Maintained a professional work environment by addressing conflicts proactively and fostering open communication among staff members.
  • Established clear performance expectations for staff members which led to increased accountability.
  • Implemented cross-training initiatives for employees, increasing overall departmental knowledge and versatility.
  • Evaluated employee performance fairly and accurately, rewarding hard work while addressing areas needing improvement.

Lead Barista

Gillies Cafe
03.2021 - 07.2022
  • Maintained accurate inventory counts to meet customer demands and sustain operations.
  • Utilised strong communication skills to foster a collaborative work environment among team members, resulting in increased productivity.
  • Consistently maintained a clean and organized workspace, adhering to health and safety regulations.
  • Resolved customer complaints quickly and professionally, maintaining positive relationships with patrons.
  • Mentored new staff members on proper techniques for espresso preparation and milk steaming, ensuring high-quality beverages.
  • Contributed to the establishment''s reputation for high-quality service by consistently exceeding customer expectations and maintaining a strong knowledge of menu offerings.

Barista

Deelicious Deli
10.2020 - 03.2021
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Contributed to a positive team environment through effective communication and collaboration with colleagues.
  • Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
  • Controlled line and crowd with quick, efficient service.

Caterting Service Attandent

Ozcare
04.2020 - 10.2020
  • Streamlined facility cleanliness, ensuring a welcoming environment for all patrons.
  • Collaborated with team members to improve overall service efficiency and achieve shared goals.
  • Explained food preparation methods to patrons with allergies and gluten intolerances.
  • Supervised daily operations, ensuring adherence to company policies and procedures.
  • Ensured compliance with health and safety regulations by diligently monitoring procedures and implementing necessary adjustments when required.

Lead Barista

Altitude Cafe
02.2019 - 03.2020
  • Maintained accurate inventory counts to meet customer demands and sustain operations.
  • Utilized strong communication skills to foster a collaborative work environment among team members, resulting in increased productivity.
  • Consistently maintained a clean and organized workspace, adhering to health and safety regulations.
  • Resolved customer complaints quickly and professionally, maintaining positive relationships with patrons.
  • Mentored new staff members on proper techniques for espresso preparation and milk steaming, ensuring high-quality beverages.

Juice Bar Attendant

Ozmosis Cafe
12.2017 - 02.2019
  • Enhanced customer satisfaction by providing exceptional service and product knowledge.
  • Participated in staff training sessions to continuously improve product knowledge and service skills.
  • Supported store marketing efforts by creating visually appealing displays featuring seasonal or promotional items.
  • Actively sought opportunities for improvement within the establishment, presenting relevant suggestions to management for consideration.
  • Maintained a clean and sanitary work environment, ensuring compliance with health department guidelines.
  • Assisted in inventory management by tracking stock levels and ordering necessary supplies in a timely manner.
  • Managed cash register transactions accurately, maintaining proper handling of cash and credit card payments.
  • Adhered to all company policies and procedures, including food safety regulations, throughout daily operations.

Barista

Redz Cafe
08.2015 - 05.2017
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Contributed to a positive team environment through effective communication and collaboration with colleagues.

Cruise Attendant

Sunlover Reef Cruises
12.2015 - 04.2016
  • Coordinated effectively with other departments to provide seamless services across different sections of the cruise ship.
  • Provided first aid assistance when necessary, utilizing proper training techniques in emergency situations.
  • Handled cash transactions accurately at various points of sale on board the ship, maintaining financial accountability.
  • Provided personalized attention to guests'' inquiries and concerns, fostering a welcoming atmosphere on the cruise ship.
  • Participated in ongoing training and development opportunities, ensuring continuous growth and improvement in the role as a Cruise Attendant.
  • Efficiently managed check-in processes for passengers, ensuring timely boarding and departure schedules.

Guest Dance Teacher

Redlynch State College
06.2015 - 06.2015
  • Choreographed unique routines tailored to individual student abilities, enhancing each dancer''s strengths while improving areas of weakness.
  • Planned routines for recitals and performances.
  • Developed strong relationships with students, encouraging them to develop self-confidence through the art of dance.
  • Recognized and adapted to different learning styles to productively communicate and teach materials to all students.
  • Organized and led rehearsals for successful school performances, showcasing students'' talents and hard work.

Education

High School Diploma -

Redlynch State College
Redlynch, QLD
11-2014

Skills

  • Integrity and Reliability
  • Effective Time Management
  • Committed to Continuous Learning
  • Flexible Problem Solver
  • Collaborative Team Member
  • Optimistic Mindset
  • Clear Communication
  • Conflict Management
  • Compassionate Listener
  • Proven Team Management

Accomplishments

  • Creative Generation FNQ Hip Hop

July 2012

  • CIAF - Cairns Indigenous Art Festival

July 2014 - Dancing

  • Biddigal performing Arts

Sep 2014 - Contemporary Dance group

  • Woree State School 2014

Hip Hop dance group - teaching.

Certification

  • Cert 3 in Hospitality
  • QLD Driver's License
  • First Aid Certification
  • Fire training

Timeline

Department Manager People Performance

McDonald's
07.2022 - Current

Lead Barista

Gillies Cafe
03.2021 - 07.2022

Barista

Deelicious Deli
10.2020 - 03.2021

Caterting Service Attandent

Ozcare
04.2020 - 10.2020

Lead Barista

Altitude Cafe
02.2019 - 03.2020

Juice Bar Attendant

Ozmosis Cafe
12.2017 - 02.2019

Cruise Attendant

Sunlover Reef Cruises
12.2015 - 04.2016

Barista

Redz Cafe
08.2015 - 05.2017

Guest Dance Teacher

Redlynch State College
06.2015 - 06.2015

High School Diploma -

Redlynch State College

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Mereki Wakefield