Summary
Work History
Education
Skills
Languages
Timeline
Generic

Merella Francheska Apuya

Summary

Developed excellent communication and multitasking skills in fast-paced, customer-focused environment. Demonstrated ability to handle high-pressure situations with poise and efficiency. Looking to transition into new field, bringing passion for providing outstanding service and talent for problem-solving.

Work History

Wait Staff Member

Humble Bakery
02.2025 - Current
  • Demonstrated excellent multitasking abilities by managing multiple tables simultaneously without sacrificing quality of service.
  • Enhanced customer satisfaction by providing attentive service and efficiently addressing concerns.
  • Cultivated warm relationships with regular customers.

Customer Service Representative

KFC Ashfield
12.2024 - 03.2025
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
  • Contributed to sales growth by upselling products and services based on individual customer requirements.

Education

Bachelor of Commerce And Bachelor of Psychology -

Macquarie University
Sydney, NSW

Skills

  • Strong multitasking

  • Efficient organization

  • POS system operation

  • Handling complaints

Languages

English
Native or Bilingual
Tagalog
Native or Bilingual

Timeline

Wait Staff Member

Humble Bakery
02.2025 - Current

Customer Service Representative

KFC Ashfield
12.2024 - 03.2025

Bachelor of Commerce And Bachelor of Psychology -

Macquarie University

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Merella Francheska Apuya