Summary
Overview
Work History
Education
Skills
Timeline
Generic

Merelle Mikhiel

Melbourne

Summary

Dedicated individual with a passion for providing efficient customer service. Skilled in handling customer inquiries, complaints, and orders. Possesses a strong understanding of customer service principles and procedures. Able to handle challenging situations with ease and professionalism. Highly organized individual with experience in customer service. Proven track record in delivering exceptional customer service, resolving customer inquiries and complaints in a timely manner.

Overview

4
4
years of professional experience

Work History

Platypus Retail Associate

Platypus Shoes
09.2024 - Current
  • Stocked merchandise, clearly labelling items, and arranging according to size or colour.
  • Consistently met or exceeded sales goals for retail products within the barber shop setting.
  • Collaborated with team members to achieve shared objectives in a fast-paced retail environment.
  • Demonstrated adaptability by quickly mastering new products, promotions, and retail systems as they were introduced.
  • Strengthened team morale and cooperation by assisting coworkers during peak hours.

Retail Associate

Tarocash
01.2023 - 01.2024
  • Consistently met personal sales goals through proactive engagement with customers and upselling techniques when appropriate.
  • Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
  • Collaborated with team members to meet and exceed monthly sales targets consistently.
  • Developed strong rapport with customers through active engagement and attentive listening, fostering loyalty and repeat business.

Customer Service Assistant

Coles
02.2022 - 12.2022
  • Provided excellent customer service by promptly addressing customer inquiries and complaints with a professional and courteous attitude.
  • Worked collaboratively with team members to achieve common goals.
  • Processed payments accurately, including cash, credit card, check, or other forms of payment.

Education

Bachelor - Law & Commerce

Deakin University
08.2025

Skills

  • Store Organization
  • Sales and Promotions
  • Creative Thinking
  • Money handling
  • Positive and professional
  • Point of sale operation
  • Suggestive selling

Timeline

Platypus Retail Associate

Platypus Shoes
09.2024 - Current

Retail Associate

Tarocash
01.2023 - 01.2024

Customer Service Assistant

Coles
02.2022 - 12.2022

Bachelor - Law & Commerce

Deakin University
Merelle Mikhiel