Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Merepeka Wikaira-Pehiriri

Mooloolaba,QLD

Summary

Experienced customer service and retail worker seeking a part or full time job to further my experience and knowledge within the work field and to further pursue my career.

Overview

4
4
years of professional experience

Work History

Customer Service Representative

Bp
12.2021 - Current
  • Barista experience of 2+ years serving high-quality espresso and brewed coffee.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Operated POS system to process sales, returns, refunds, online orders and gift card activations.
  • Cash-handling
  • Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance and cleanliness.
  • Entrusted to work independently during late hours ensuring the store is operating efficiently.
  • Consistently adhering to strict safety protocols prior to and during the course of live hazardous incidents.

Personnel Lawn Mowing Service

Self-employeed
01.2020 - 06.2020
  • Mowed lawns of residential properties on weekly basis to maintain grass length.
  • Operating electrical and fuel based gardening tools.
  • Ensured safety during operations by adhering to proper lifting techniques, tool usage, and protective gear requirements.
  • Edged sidewalks, driveways, and landscape features using line trimmer.
  • Maintained clean workspaces by properly disposing of debris and clippings after each job.
  • Online advertisement and contact management via social media and mobile contact number.

Education

Pimpama State Secondary College
Pimpama, QLD

Elanora State High School
Elanora, QLD

Maclean High School
Maclean, NSW

Nambucca Heads High School
Nambucca Heads, NSW

Skills

  • Customer Service
  • Problem-solving abilities
  • Active Listening
  • Critical Thinking
  • Conflict Resolution
  • Money handling abilities
  • Staff Training
  • Paperwork Processing

References

BP Maroochydore Plaza, Store 

Email Address: bpau4612@bp.com

Store Number: (07) 5443 8433


Due to privacy concerns regarding the current issues of scam-calling and sharing private contact information, It is with best interest that I am providing my current employment store's contact information as appose to my employers and colleagues personal numbers as references. If there are any questions and concerns regarding this, feel free to contact me via phone number or email.

Timeline

Customer Service Representative

Bp
12.2021 - Current

Personnel Lawn Mowing Service

Self-employeed
01.2020 - 06.2020

Pimpama State Secondary College

Elanora State High School

Maclean High School

Nambucca Heads High School

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Merepeka Wikaira-Pehiriri