Meri Bosenavulagi
Officer,VIC
Summary
I pay close attention to detail and am known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued. Personable and dedicated Customer Service Representative with extensive experience in Finance industry, particularly assisting a mortgage broker. I am a solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. I am quite articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
I am a highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
13
13
years of professional experience
Work History
Client Liaision Manager
LoanBrix
Burwood East, VIC
03.2011 - 11.2023
- Handled incoming calls from customers seeking assistance or information about products or services.
- Assessed customer requirements in order to determine appropriate solutions.
- Created and optimized promotional publications and related materials.
- Organized client meetings to discuss current projects and future goals.
- Assisted in the preparation of presentations for potential new clients.
- Monitored feedback from customers and addressed any issues or concerns promptly.
- Developed and maintained relationships with existing clients through regular contact and follow up.
- Processed loans with Banks and Lending Institutions.
- Provided customer service to clients, including responding to inquiries and resolving complaints.
- Oversaw special promotional events to drive positive media coverage, boost revenue and enhance sales.
- Maintained updated knowledge through continuing education and advanced training.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Completed day-to-day duties accurately and efficiently.
- Answered calls daily, meeting customer's needs and concerns.
- Maintained open communication with team members and stakeholders, resulting in successful project outcomes.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Planned and completed group projects, working smoothly with others.
- Identified needs of customers promptly and efficiently.
- Hand delivered loan applications to customers at their desired location for sign-up.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Understood and followed oral and written directions.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Assisted with customer requests and answered questions to improve satisfaction.
- Delivered loan applications by hand to Banks and Lending institutions to save time on processing as an example of commitment to our clients.
Education
Certificate II in Business - Business Management
Applied Training Solutions
Melbourne, VIC08-2008
Certificate III in Telecommunications - Computer Networking And Telecommunications
Hales Institute
Melbourne, VIC06-2003
Bachelor of Arts - Theology
Whitley College, Melbourne University
Melbourne, VIC08-1999
Skills
- Marketing
- Expense Tracking
- Operations Management
- Business Development
- Business Administration
- Customer Relationship Management (CRM)
- Schedule Preparation
- Verbal and Written Communication
- Loan Processing
- Negotiation
- Sales Techniques
- Cross-Functional Teamwork
Affiliations
- Prior to settling down to the hustle and bustle of the office environment, I am a professional vocalist in which I do enjoy from time to time the need to musically find my core.
MeriB
- I am a devoted mother to my 3 children, ages 12, 18 and 23. I wear the "Footy Mum" crown with diligence. My 2 oldest children are professional athletes, so I am well acquainted with sacrifice, dedication and discipline. And every now and then I enjoy a good book in between training sessions.
Timeline
Client Liaision Manager
LoanBrix
03.2011 - 11.2023
Certificate II in Business - Business Management
Applied Training Solutions
Certificate III in Telecommunications - Computer Networking And Telecommunications
Hales Institute
Bachelor of Arts - Theology
Whitley College, Melbourne University
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