Bikram Bhattarai
Hurstville,NSW
Summary
Results-driven and dynamic luxury retail manager with over 5 years of progressive experience in high-end retail environments. Proven track record of exceeding sales targets, cultivating client loyalty, and enhancing brand reputation through strategic clienteling and team leadership. Passionate about delivering unparalleled customer experiences and driving operational excellence. Committed to upholding the heritage and prestige of globally recognized luxury brands.
Overview
6
6
years of professional experience
4
4
years of post-secondary education
Work History
Counter Manager
Creed
05.2023 - Current
- Spearhead boutique operations with a focus on client experiences, sales growth, and brand representation, achieving consistent top performance in the luxury retail segment.
- Mentor and develop a high-performing sales team, fostering a collaborative and client-centric environment aligned with luxury service standards.
- Implement innovative clienteling strategies that strengthen relationships with high net-worth clients, driving repeat business and brand loyalty.
- Optimize counter performance through strategic inventory management, visual merchandising and adherence to brand guidelines.
- Act as a brand ambassador by leveraging deep product knowledge and storytelling to inspire customer engagement and long-term connections.
Fragrance Sales Associate
PUIG Oceania
02.2021 - 04.2023
- Delivered elevated, personalized shopping experiences through tailored fragrance recommendations and insightful storytelling.
- Exceeded individual and team sales targets through targeted upselling, cross-selling, and client engagement strategies.
- Enhanced brand visibility through participation in exclusive in-store events, promotions, and activations.
- Actively collaborated with marketing teams to align retail strategies with brand campaigns, fostering customer connection and brand awareness.
Sales Associate
IKEA
08.2019 - 01.2021
- Delivered exceptional customer service by understanding individual client needs and providing thoughtful product recommendations.
- Assisted customers in exploring product offerings, highlighting key features, and driving sales through effective communication.
- Maintained visually appealing and organized displays that align with the brand's aesthetic, optimizing the shopping experience.
- Coordinated with team members to ensure smooth floor operations, managing high foot traffic efficiently in a fast-paced environment.
Education
Bachelor of Business - Accounting
Australian Institute of Higher Education
Sydney, NSW 06.2019 - 07.2023
Skills
- Luxury Clienteling & Relationship Management
- High-Impact Team Leadership
- Advanced Communication & Interpersonal Skills
- Problem Solving & Adaptability
- Strategic Sales Optimization
- Visual Merchandising Excellence
- Brand Representation & Storytelling
- Market Trend Analysis & Brand Positioning
AWARDS
- Best Customer Service Recognition - IKEA
- Newcomer of The Year - PUIG Oceania
- Top Sales Associate Award - PUIG Oceania
- Brand Ambassador of The Month - PUIG Oceania
- Top Performer of The Month - Creed
Reference
Available upon request.
Timeline
Counter Manager
Creed
05.2023 - Current
Fragrance Sales Associate
PUIG Oceania
02.2021 - 04.2023
Sales Associate
IKEA
08.2019 - 01.2021
Bachelor of Business - Accounting
Australian Institute of Higher Education
06.2019 - 07.2023
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