Merie Betrous
Green Valley ,NSW
Summary
Encouraging leader and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Disability Support Worker
ML Support Services
02.2024 - Current
- Improved client independence by developing personalized support plans tailored to individual needs and goals.
- Enhanced quality of life for clients with physical and intellectual disabilities through compassionate care and assistance.
- Assisted clients in reaching personal goals through targeted skill-building activities and therapeutic interventions.
- Collaborated with interdisciplinary teams to develop comprehensive care plans, ensuring optimal client wellbeing.
Manager
Evolution Laser Clinic Narellan
01.2021 - 02.2024
- Maintained detailed documentation of client interactions and treatment notes.
- Enhanced client relationships through excellent customer service and effective communication skills.
- Trained and mentored junior therapists, contributing to a positive team environment and improved staff performance.
- Developed customised treatment plans for clients with specific skin concerns, leading to better results and higher satisfaction rates.
- Maintained strict hygiene standards within the salon, ensuring a clean and safe environment for both clients and staff members.
- Managed inventory control, cash control, and store opening and closing procedures.
Beauty Therapist
Evolution Laser Clinic Macquarie Park
01.2019 - 01.2021
- Laser hair removal, advanced laser treatments such as capillary and pigment reduction, skin peels, invasive facial procedures
- Daily tasks included machine maintenance, correspondence, answering phones, dealing with all appointments, dealing with all client enquiries and complaints.
Assistant Manager
Yanni’s Al Basha
01.2016 - 01.2019
- Completed various tasks around the store including ordering supplies, taking orders, assisting staff and making menu items for clients.
Education
Diploma of Beauty Therapy -
TAFE Liverpool
01.2019
Skills
- Verbal and Written Communication
- Salesforce Management
- Customer Relationship Management (CRM)
- Team Leadership
- Effective Communication
- Problem Solving
- Cross-functional Teamwork
- Quality Assurance
- Organizational Skills
- Work Planning and Prioritization
- Computer Skills
- Professional and Courteous
- Documentation and Reporting
Certification
- Infection prevention and control
- NDIS Behaviour Support and Restrictive Practice Compliance
- Quality, Safety and You NDIS training module
Additional Information
Fluent in Chaldean and Assyrian
Timeline
Disability Support Worker
ML Support Services
02.2024 - Current
Manager
Evolution Laser Clinic Narellan
01.2021 - 02.2024
Beauty Therapist
Evolution Laser Clinic Macquarie Park
01.2019 - 01.2021
Assistant Manager
Yanni’s Al Basha
01.2016 - 01.2019
Diploma of Beauty Therapy -
TAFE Liverpool
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