Meriem Hareche
Melbourne,VIC
Summary
Enthusiastic and reliable professional takes pride in providing excellent customer service. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner.
Maintains focus and positive attitude in stressful situations.
Working as a event server on luxury places as " Chateau de Versailles, Opera Garnier, Le Louvres "..
Being responsible to serve with a discreet professionalisms of the Vip customers in important politics events, medicine gala, athletic events.
Working also in casual place as in circus event or football and rugby match.
Overview
4
4
years of professional experience
Work History
Head Waiter
Paris Caterers
05.2020 - 10.2023
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Upheld high standards of professionalism when dealing with customer issues, supporting serving staff, and waiting on tables.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Supervised server staff and simultaneously served personal section of tables.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Supervised set up of banquet food stations and coordinated service to multiple dining areas.
- Assigned work tasks and coordinated activities of dining room personnel to provide prompt and successful service to patrons.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Inspected dishes and utensils for cleanliness.
Warehouse Worker
Kangaroo Island / Blaze Aid
02.2020 - 03.2020
- Safely and securely loaded items to prevent damage during transport.
- Responsible to remove the fences worn out by the fires and replace them with the new ones.
- Pick up anything burned by the fires.
- Kept work areas neat, clean and free from debris.
Warehouse Worker
Reids Fruits
11.2019 - 02.2020
- Sort the cherries.
- Make the boxes for the cherries.
- Kept warehouse areas clean, free of debris and safe for employees with proper storage and maintenance of machinery, tools and supplies.
Education
High School Diploma -
Chars
Le Vexin06.2010
Skills
- Service Prioritization
- Menu Presentation
- Tableside Service
- Plates Presentation
- Food Assembly
- Food Safety Understanding
- Food Station Setup
- Wine Service
- Guest Service
- High-Volume Dining
Languages
Arabic
Native or Bilingual
French
Native or Bilingual
English
Professional Working
Timeline
Head Waiter
Paris Caterers
05.2020 - 10.2023
Warehouse Worker
Kangaroo Island / Blaze Aid
02.2020 - 03.2020
Warehouse Worker
Reids Fruits
11.2019 - 02.2020
High School Diploma -
Chars