Merina Jahan
Matraville
Summary
Experienced with customer service from retail industry, focusing on building strong customer relationships. Always use effective communication techniques and problem-solving skills to identify customer needs promptly. Knowledge of team collaboration and adaptability ensures seamless service delivery and customer satisfaction.
Overview
15
15
years of professional experience
Work History
Customer Service Assistant
Woolworths Supermarket
10.2022 - 04.2025
- Maintained clean and organized work environment to maintain customer safety.
- Developed strong relationships with customers, establishing trust and loyalty through attentive service.
- Refunded money and adjusted bills to resolve customer service or billing complaints.
- Utilized problem-solving skills to address customer queries and complaints.
- Reduced wait times by efficiently multitasking simultaneously without compromising quality of service.
- Serving Customer in register and self checkout in a fast paced environmrnt.
Customer Service Associate
TK MAX Australia
11.2021 - 10.2022
- Greeted guests entering or exiting store and upon approach to sales registers, answering questions and directing to product locations or store departments.
- Operated POS systems to process sales transactions.
- Managing and escalating customer complaints to management.
- Counted and reconciled cash-drawer discrepancies prior to or following each shift.
- Processed refunds and exchanges in alignment with store policies.
- Completed sales payments, refunds and exchanges and issued store credit.
- Monitored promotions and sales to provide updated information and pricing.
Customer Service Assistant
Coles Supermarket PTY LTD
10.2010 - 11.2019
- Assisted cashiers by opening new lanes during high-volume times.
- Restocked shelves and faced products to keep grocery sales areas attractive and ready for customers.
- Rotated items properly to maintain fresh stock and avoid spoilage or dry goods expiration.
- Serving customers and process payment.
- Provided exceptional support during peak hours as well as holidays and special events.
- Train New Staff.
- Assist Customers in product query.
Education
Diploma - Business Administration
Tafe NSW
Sydney, NSW11.2018
Skills
- Cash handling
- Teamwork and leadership
- Customer service
- Verbal communication
- POS system operations
- Transaction processing
- Conflict resolution
- Operate cash registers
- Complaint handling
- Payment processing
Languages
Hindi
Professional Working
Bengali
Native or Bilingual
English
Full Professional
Timeline
Customer Service Assistant
Woolworths Supermarket
10.2022 - 04.2025
Customer Service Associate
TK MAX Australia
11.2021 - 10.2022
Customer Service Assistant
Coles Supermarket PTY LTD
10.2010 - 11.2019
Diploma - Business Administration
Tafe NSW
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