MERINA SHRESTHA
Sydney,Australia
Summary
Proactive and versatile professional with a dedication to quickly adapting to new challenges. Strong problem-solving abilities and a proven track record of fostering strong relationships with clients and team members. Focused on supporting team success and achieving positive results.
Overview
3
3
years of professional experience
1
1
Certification
Work History
ICT Technician
Height Safety Engineers
11.2021 - Current
- Proactively monitored system health and took corrective action when required.
- Provided training to end users on how to use new technologies efficiently.
- Conducted periodic audits of ICT assets such as computers, servers, printers.
- Conducted routine maintenance on servers and systems, keeping networks fully operational during peak periods.
- Communicated with customers to provide up-to-date information on incident response progress and resolution timeframe estimates.
- Disassembled computer systems to troubleshoot and resolve hardware issues.
- Provided technical support onsite and remotely to users with varying levels of IT knowledge.
Team Member
Woolworths
07.2023 - 02.2025
- Resolved customer issues promptly in a professional manner.
- Trained new team members using approved training materials and information.
- Assisted customers with product selection and ordering process.
- Participated in team meetings to discuss strategies for improvement.
- Addressed customer needs, responding to specific requests.
- Oversaw quality control to identify inconsistencies and malfunctions.
- Maintained a clean and organized work area throughout shift.
Support Worker
Care Live Smile
09.2022 - 07.2023
- Demonstrated excellent communication skills when interacting with clients, families and other healthcare professionals.
- Assisted with meal planning to meet nutritional plans.
- Accompanied clients on errands and medical appointments.
- Performed light housekeeping tasks such as laundry, vacuuming and dusting.
- Entertained, conversed with or read aloud to patients to maintain mental health and alertness.
- Supervised medication administration, personal hygiene and other activities of daily living.
- Tracked and reported clients' progress based on observations and conversations.
Education
Certificate III in Individual Support (Ageing, Disability) - Disability Studies
Queensland Institute of Education
07-2021
Bachelor of Information Technology -
Federation University Australia
Sydney, NSW11-2020
Skills
- Disability care
- Personal care assistance
- Meal planning and preparation
- Cleaning and sanitizing
- Emotional support
- Active listening
- Verbal and written communication
- Documentation and reporting
- Health and safety awareness
- Attention to detail
- Computer hardware repair
- Software configuration
- Hardware installation
Certification
- Driver's License
- First Aid and CPR
Timeline
Team Member
Woolworths
07.2023 - 02.2025
Support Worker
Care Live Smile
09.2022 - 07.2023
ICT Technician
Height Safety Engineers
11.2021 - Current
Certificate III in Individual Support (Ageing, Disability) - Disability Studies
Queensland Institute of Education
Bachelor of Information Technology -
Federation University Australia
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