Merina Shrestha
Granville,NSW
Summary
Experienced professional technician with a 3-year proven track record in troubleshooting, maintaining, and repairing complex systems. Thrives in collaborative team environments and consistently achieves tangible results. Possesses a reliable and adaptable skill set, specializing in technical diagnostics and system maintenance. Known for exceptional problem-solving abilities and consistent delivery of high-quality outcomes.
Overview
8
8
years of professional experience
1
1
Certification
Work History
ICT Helpdesk Technician and Network Admin
HEIGHT SAFETY ENGINEERS
11.2021 - Current
- Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Completed complex repairs quickly by leveraging strong diagnostic skills and attention to detail.
- Demonstrated adaptability when faced with new challenges or technologies, enabling quick mastery of necessary skills.
- Managed network devices, such as routers, switches, firewalls, and access points
- Implemented security protocols and measures to protect the network from cyber threat(s)
- Ensured network systems are up to date with firmware, monitor network performance, identify bottlenecks, and make necessary adjustments to optimize network speed and efficiency
- Configured and managed onboarding employees with regards to any equipment and setup requirements set out by HR or IT supervisor(s)
- Responded in a timely manner to service issues, IT trouble tickets and requests
- Provide support to senior systems and technology infrastructure administrators
- Actively participated in continuous learning initiatives to stay updated on industry trends and advancements in technology.
- Streamlined inventory management, ensuring optimal levels of spare parts and materials at all times.
Team Member
WOOLWORTHS
02.2022 - 12.2024
- Answered customer enquiries and address complaints in a professional manner
- Monitored stocks and asset registers on a regular basis
- Trained new team members by relaying information on company procedures and safety requirements.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Developed strong cooperative relationships with coworkers and managers.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Maintained strict adherence to company policies and procedures while sustaining high-quality work standards under pressure.
Sanitizing Contractor
SYDNEY TRAINS
03.2020 - 01.2022
- Assist colleagues in performing their duties during busy periods
- Communicating effectively with customers and internal team to ensure smooth operations and customer satisfaction
- Ensuring compliance with company policies and procedures while addressing customer needs
- Helped Sydney Trains in sanitizing local trains during the Covid-19 crisis
- Actively participated in team meeting to understand team goals, contributing to staff allocation, and identifying specific risks
- Provided induction support for new recruits and onsite training
Barista/ Team Member
THE CORNER MC'CAFE
04.2017 - 11.2020
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanour and promptly addressing their needs.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Processed payments accurately using the Point-of-Sale (POS) system
- Maintained cleanliness and hygiene of workstations, equipment, and seating areas
- Followed health and safety regulations, including food safety and sanitation guidelines
- Supported training efforts for new hires, sharing knowledge of coffee making techniques and customer service standards.
- Assisted in inventory management to maintain adequate stock levels and reduce wastage.
Education
Professional Year - Information Technology
AUSTRALIAN TECHNICAL AND MANAGEMENT COLLEGE
07.2022
Bachelor - Information Technology
FEDERATION UNIVERSITY
11.2020
Skills
- Attention to detail
- Customer service
- Works Well Under Pressure
- Multitasking and organization
- Installation and repair
- Maintenance and repairs
- Documentation and reporting
- Work Planning and Prioritization
- Workload management
- Network troubleshooting
- Backup solutions
- Remote support
- IT asset management
- Mobile device management
Certification
- Azure Administration Essential Training
- Networking and Administration Fundamentals
- CompTIA A+: Portable Computing, Printers
- Server Administration Essential Training
- Wireless Networking Essential Training
- IT Security Foundations: Network Security
Qualitative Skills
- Ability to explain technical concepts clearly to non-technical users
- Delivering projects, reports, and meeting deadlines in a timely manner
- Handling multiple support tickets or tasks simultaneously
- Coordinating effectively with Senior Management and other members
- Strong analytical and critical thinking
- Proactively seeking resources or training to improve technical expertise
Membership
ACS
Timeline
Team Member
WOOLWORTHS
02.2022 - 12.2024
ICT Helpdesk Technician and Network Admin
HEIGHT SAFETY ENGINEERS
11.2021 - Current
Sanitizing Contractor
SYDNEY TRAINS
03.2020 - 01.2022
Barista/ Team Member
THE CORNER MC'CAFE
04.2017 - 11.2020
Bachelor - Information Technology
FEDERATION UNIVERSITY
Professional Year - Information Technology
AUSTRALIAN TECHNICAL AND MANAGEMENT COLLEGE
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