Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic
Merit Manniste

Merit Manniste

Sydney

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude.

Self - sufficient as well as ambitious and a highly motivated team player.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Office Administrator

Maxima Estonia OÜ
09.2023 - 05.2024

Tasks included:


  • Interacting with customers by phone, email, or in-person to provide information.
  • Tracking office supplies and restocking items to keep team members on-task and productive.
  • Maximizing office space utilization by maintaining a clean, organized work environment that encouraged productivity and efficiency.
  • Safeguarding company information by maintaining strict confidentiality protocols and ensuring secure document storage practices.
  • Boosting productivity by prioritizing tasks, managing schedules, and coordinating meetings for staff members. Scheduling conference rooms and maintained calendars to prepare for meetings and events.
  • Assisting in event planning efforts for company gatherings, conferences, or workshops.
  • Contributing to a positive work environment by fostering strong working relationships among colleagues.
  • Applying advanced administrative and analytical skills in overseeing day-to-day operational activities.
  • Editing documents to improve accuracy of language, flow, and readability.
  • Maintaining electronic and paper filing systems for easy retrieval of information.


Customer Service Representative

AS Terminal
04.2023 - 08.2023

Tasks included:


  • Tending to customers, maintaining professionalism under pressure while resolving disputes, conflict.
  • Minding the cash register.
  • Cooking.
  • Receiving shipments.
  • Product placement/stacking shelves.

Warehouse Associate

TRADEHOUSE OÜ
09.2021 - 03.2023

Tasks included:

  • Preparing orders for shipment by picking, packing, and labelling merchandise.
  • Performing inventory control, such as counting, and stocking merchandise.
  • Often assisting with inspecting incoming and outgoing shipments to verify accuracy and prevent errors.
  • Collaborating with various departments to manage timely delivery of orders and avoid delays.
  • Worked safely around moving machinery.

Junior Sales Representative

Põldma Kaubanduse AS
09.2020 - 10.2021

Tasks included:


  • Greeting customers and offering assistance with selecting merchandise, finding accessories and completing purchases.
  • Active participation in weekly meetings discussing account progress and forecasting future revenues effectively.
  • Creating compelling sales pitches customized based on individual client requirements leading to successful closures.
  • Increasing sales by building strong relationships with clients and providing tailored solutions to their needs.
  • Enhancing customer satisfaction by promptly addressing inquiries, concerns, and providing exceptional after-sales support.
  • Fielding customer complaints and facilitating negotiations, resolving issues and reaching mutual conclusions.


Waitress

Hotel London OÜ, Polpo Restaurant
07.2020 - 10.2020

Tasks included:

  • Maintaining customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
  • Sharing knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Folding napkins and preparing silverware sets to provide adequate supply for host station.
  • Collaborating with kitchen staff to correctly update customers on unavailable dishes and wait times.


Education

High School Diploma -

Miina Härma Gymnasium
Tartu, Estonia
07.2020

Skills

  • Time Management
  • Administrative Support
  • Database entry
  • MS Office
  • Office Supply Management
  • Schedule and calendar management
  • Reliability and punctuality
  • Customer Complaint Resolution
  • Cooperative Attitude
  • Work Task Prioritization

Certification

Cambridge English Level 2 Certificate in ESOL International (Advanced)


Certificate in Advanced English

Council of Europe Level C1


Timeline

Office Administrator

Maxima Estonia OÜ
09.2023 - 05.2024

Customer Service Representative

AS Terminal
04.2023 - 08.2023

Warehouse Associate

TRADEHOUSE OÜ
09.2021 - 03.2023

Junior Sales Representative

Põldma Kaubanduse AS
09.2020 - 10.2021

Waitress

Hotel London OÜ, Polpo Restaurant
07.2020 - 10.2020

High School Diploma -

Miina Härma Gymnasium
Merit Manniste