Overview
Work History
Education
Accomplishments
Timeline
Generic

Merlinda Jones

Port Macquarie,NSW

Overview

2020
2020
years of professional experience

Work History

Sterilisation Technician

Healthscope

Sterilisation Technician

NSLHD & HEALTH SCOPE
08.2018 - 02.2020
  • Maintained accurate records of all sterilized items, ensuring traceability and regulatory compliance.
  • Performed thorough inspections of instruments for damage or contamination before releasing them for use in surgical procedures.
  • Ensured sterilization quality by meticulously following standard operating procedures and guidelines.
  • Reduced risks of infection by consistently maintaining a clean and sterile work environment.
  • Collaborated effectively with fellow team members to ensure efficient completion of daily tasks and responsibilities.
  • Contributed to the prevention of healthcare-associated infections with diligent adherence to proper sterilization techniques.
  • Promoted workplace safety through active participation in training programs and implementation of recommended practices within the department.

Environmental Services

NSLHD
04.2015 - 08.2017
  • Continuously improved personal skills and knowledge in environmental services practices through training sessions, workshops, and other learning opportunities.
  • Addressed customer concerns promptly, demonstrating commitment to exceptional service delivery in all aspects of environmental services management.
  • Achieved high levels of patient satisfaction through consistent delivery of superior environmental services.
  • Provided exceptional customer service to patients, visitors, and staff while performing routine duties as an Environmental Services Assistant.

Cashier Team Lead

Club Buffet Easport Bowling Club
12.2002 - 01.2012
  • Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
  • Assisted customers by answering questions and fulfilling requests.
  • Communicated with customers and team members to solve problems.
  • Processed both cash and card purchases and returns.
  • Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
  • Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
  • Resolved customer complaints professionally, maintaining a positive brand image and fostering customer retention.
  • Developed strong relationships with repeat customers through friendly service interactions.

Education

Age Care Certificate 111

Ace Community College
Burleigh Heads, QLD

Accomplishments

STATEMENT OF ATTAINMENT.

CHCCS305C.- Assist Clients With Medication.


HLTAP301B.- Recognise healthy body systems in a health care context.


Unit Code.


CHCAC318B.- Work effectively with older people.

CHCWHS312A. Follow WHS safety procedures for direct care work.

HLTAID003.- Provide first Aid.

HLTAID001.- Provide cardiopulmonary resuscitation.

HEALTH NATIONAL TRAINING PACKAGE.


CONFIRMATION OF ATTENDANCE.

Manual handling workshop.

Timeline

Sterilisation Technician

NSLHD & HEALTH SCOPE
08.2018 - 02.2020

Environmental Services

NSLHD
04.2015 - 08.2017

Cashier Team Lead

Club Buffet Easport Bowling Club
12.2002 - 01.2012

Sterilisation Technician

Healthscope

Age Care Certificate 111

Ace Community College

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Merlinda Jones