Merlinda Jones
Port Macquarie,NSW
Overview
2020
2020
years of professional experience
Work History
Sterilisation Technician
Healthscope
Sterilisation Technician
NSLHD & HEALTH SCOPE
Mona Vale, Northern Beaches
08.2018 - 02.2020
- Maintained accurate records of all sterilized items, ensuring traceability and regulatory compliance.
- Performed thorough inspections of instruments for damage or contamination before releasing them for use in surgical procedures.
- Ensured sterilization quality by meticulously following standard operating procedures and guidelines.
- Reduced risks of infection by consistently maintaining a clean and sterile work environment.
- Collaborated effectively with fellow team members to ensure efficient completion of daily tasks and responsibilities.
- Contributed to the prevention of healthcare-associated infections with diligent adherence to proper sterilization techniques.
- Promoted workplace safety through active participation in training programs and implementation of recommended practices within the department.
Environmental Services
NSLHD
Mona Vale, NSW
04.2015 - 08.2017
- Continuously improved personal skills and knowledge in environmental services practices through training sessions, workshops, and other learning opportunities.
- Addressed customer concerns promptly, demonstrating commitment to exceptional service delivery in all aspects of environmental services management.
- Achieved high levels of patient satisfaction through consistent delivery of superior environmental services.
- Provided exceptional customer service to patients, visitors, and staff while performing routine duties as an Environmental Services Assistant.
Cashier Team Lead
Club Buffet Easport Bowling Club
Port Macquarie, NSW
12.2002 - 01.2012
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Assisted customers by answering questions and fulfilling requests.
- Communicated with customers and team members to solve problems.
- Processed both cash and card purchases and returns.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Resolved customer complaints professionally, maintaining a positive brand image and fostering customer retention.
- Developed strong relationships with repeat customers through friendly service interactions.
Education
Age Care Certificate 111
Ace Community College
Burleigh Heads, QLDAccomplishments
STATEMENT OF ATTAINMENT.
CHCCS305C.- Assist Clients With Medication.
HLTAP301B.- Recognise healthy body systems in a health care context.
Unit Code.
CHCAC318B.- Work effectively with older people.
CHCWHS312A. Follow WHS safety procedures for direct care work.
HLTAID003.- Provide first Aid.
HLTAID001.- Provide cardiopulmonary resuscitation.
HEALTH NATIONAL TRAINING PACKAGE.
CONFIRMATION OF ATTENDANCE.
Manual handling workshop.
Timeline
Sterilisation Technician
NSLHD & HEALTH SCOPE
08.2018 - 02.2020
Environmental Services
NSLHD
04.2015 - 08.2017
Cashier Team Lead
Club Buffet Easport Bowling Club
12.2002 - 01.2012
Sterilisation Technician
Healthscope
Age Care Certificate 111
Ace Community College