Summary
Overview
Work History
Education
Skills
Activities
Certification
Languages
Timeline
Generic

Meron kahsay

Summary

I am an experienced customer service representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviours, understanding customer desires and providing customized solutions to build loyalty. I am a hard working individual who's looking to further develop customer service skill on top of other expertise. I am an organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Customer Experience Crew

Morley Mcdonalds
04.2019 - Current
  • My responsibilities as a customer experience worker is to handle the register, assemble their food, greet customers provide them with any help they need and keep the restaurant/kitchen as clean as possible.
  • Enhanced customer satisfaction by addressing and resolving inquiries promptly and professionally.
  • Trained new hires on company policies, procedures, and best practices for delivering outstanding customer service.
  • Handled challenging situations with empathy and patience, demonstrating a commitment to customer satisfaction at all times.

Retail Worker

Living Emporium Malaga
06.2021 - 11.2021
  • My responsibilities with living emporium are casher, making sure the store is clean at all time, unboxing stock and putting them where they belong and mostly just helping customers.
  • Delivered exceptional customer service with a friendly demeanour, resulting in increased repeat business.
  • Maintained a clean and organized sales floor, enhancing the overall shopping experience for customers.
  • Handled cash transactions accurately and efficiently while adhering to company loss prevention guidelines.

Education

Certificate III - Business

Mercy College
Koondoola, WA

HIGH SCHOOL STUDENT -

MERCY COLLEGE
10.2022

high school student -

Ballajura Community College
12.2020

Skills

  • Great communication skills
  • Organized
  • Experienced in every area
  • Work well in a team
  • Flexibility and adapting
  • Honesty and integrity
  • Quick Leaner

Activities

I find an interest in taking part in events and volunteering myself to help with whatever help is needed such as making food, handling money, cleaning up and assisting people. I love sports such as netball, basketball and soccer.

Certification

In the year 2021 and 2022 i attend a business class and passed where i received my Certificate III in business (BSB30120) i am looking to further study in business as i attend uni aswell as be able to make use of the certificate.

Languages

Tigrinya
Native or Bilingual
English
Native or Bilingual

Timeline

Retail Worker

Living Emporium Malaga
06.2021 - 11.2021

Customer Experience Crew

Morley Mcdonalds
04.2019 - Current

Certificate III - Business

Mercy College

HIGH SCHOOL STUDENT -

MERCY COLLEGE

high school student -

Ballajura Community College

Similar Profiles

  • Hilda Vela

    Hilda VelaHilda Vela

    Legal Assistant at The Morley Law Firm & Zenith Law, P.C.Legal Assistant at The Morley Law Firm & Zenith Law, P.C.

  • Julie Friend

    Julie FriendJulie Friend

    Associate Experience Coordinator at Morley CompaniesAssociate Experience Coordinator at Morley Companies

  • SHADENE GALBRAITH

    SHADENE GALBRAITHSHADENE GALBRAITH

    Educator at Indigo Montessori MorleyEducator at Indigo Montessori Morley

  • Dalia Gamal El Sebaay

    Dalia Gamal El SebaayDalia Gamal El Sebaay

    Customer Experience Representative - Cabin Crew at Qatar AirwaysCustomer Experience Representative - Cabin Crew at Qatar Airways

  • Kelly Kelley

    Kelly KelleyKelly Kelley

    <ul> <li>Designed and led post-sale client experience strategy for AI-adoption SaaS firm, improving adoption for clients by 5x over industry benchmark and achieving 69% product-market fit (Sean Ellis test) in the US.</li> <li>Spearheaded retention and expansion strategies through end-to-end user experience mapping and VOC insights, exceeding customer health score targets.</li> <li>Partnered with Product, Sales, and Marketing teams to translate client experience designs and feedback into technical requirements.</li> <li>Launched user and client experience enhancement initiatives that improved onboarding speed and reduced friction for enterprise clients.</li> <li>Built client success frameworks and success plans focused on renewal, upsell, and customer advocacy.</li> <li>Drove consensus on the customer experience vision across internal stakeholders through data reporting and live presentations.</li> </ul> at Multiverse / AdoptionAI<ul> <li>Designed and led post-sale client experience strategy for AI-adoption SaaS firm, improving adoption for clients by 5x over industry benchmark and achieving 69% product-market fit (Sean Ellis test) in the US.</li> <li>Spearheaded retention and expansion strategies through end-to-end user experience mapping and VOC insights, exceeding customer health score targets.</li> <li>Partnered with Product, Sales, and Marketing teams to translate client experience designs and feedback into technical requirements.</li> <li>Launched user and client experience enhancement initiatives that improved onboarding speed and reduced friction for enterprise clients.</li> <li>Built client success frameworks and success plans focused on renewal, upsell, and customer advocacy.</li> <li>Drove consensus on the customer experience vision across internal stakeholders through data reporting and live presentations.</li> </ul> at Multiverse / AdoptionAI

CREATE PROFILE
Meron kahsay