Meron Kahsay
Perth,WA
Summary
I am an experienced customer service representative, bringing top-notch skills in oral and written communication, active listening, and problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty. I am a hard-working individual who is looking to further develop new skills on top of my other expertise. I am an organized and dependable candidate, successful at managing multiple priorities, with a positive attitude. Willingness to take on added responsibilities to meet team goals. Dynamic and adaptable professional with a proven track record at Silverchain, enhancing client satisfaction through exceptional problem-solving and communication skills. Expert in maintaining organized environments and fostering relationships, demonstrating honesty and integrity. Quick learner with a flair for teamwork, ready to bring these skills to a new challenge.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Domestic Assistant / Social Support
Silverchain
Osborne Park, WA
06.2024 - Current
- Developed strong problem-solving skills by tackling various domestic challenges, leading to improved client satisfaction.
- Ensured timely completion of errands such as mail collection or prescription pick-ups to support clients'' daily routines effectively.
- Established strong relationships with clients through clear communication, understanding their needs and preferences.
- Assisted clients with daily tasks such as laundry, meal preparation, and cleaning to improve their quality of life.
- Maintained a clean and organized living environment for clients, promoting health and wellbeing.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
Customer Service Representative
Mcdonalds
Morley, WA
10.2020 - 01.2024
- My responsibilities as a customer experience worker are to handle the register, assemble their food, greet customers, provide them with any help they need, and keep the restaurant/kitchen as clean as possible.
- Enhanced customer satisfaction by addressing and resolving inquiries promptly and professionally.
- Trained new hires on company policies, procedures, and best practices for delivering outstanding customer service.
- Handled challenging situations with empathy and patience, demonstrating a commitment to customer satisfaction at all times.
Retail Worker
Living Emporium
Malaga, WA
06.2021 - 10.2021
- Helped customers by answering questions and locating merchandise.
- Greeted customers to determine wants or needs.
- Counted cash, made change, and stored coupons to keep organized and balanced cash register drawer.
- Provided training and support to new staff members.
- Stocked shelves and supplies and organized displays to focus customer attention on specific items.
- Organized backroom storage areas for efficient retrieval of stock items during peak business times.
- Maintained accurate records of all transactions using POS software systems.
Education
High School Diploma -
Mercy College
Perth, WA10-2022
Skills
- Great communication skills
- Organized
- Experienced in every area
- Work well in a team
- Flexibility and adapting
- Honesty and integrity
- Quick Leaner
Affiliations
I find an interest in taking part in events and volunteering to help with whatever is needed, such as making food, handling money, cleaning up, and assisting people. I love sports such as netball, basketball, and soccer.
Accomplishments
Perfect Attendance
Certification
- In the year 2021 and 2022 i attend a business class and passed where i received my Certificate III in business (BSB30120).
Languages
English
Native/ Bilingual
Tigrinya
Native/ Bilingual
Timeline
Domestic Assistant / Social Support
Silverchain
06.2024 - Current
Retail Worker
Living Emporium
06.2021 - 10.2021
Customer Service Representative
Mcdonalds
10.2020 - 01.2024
High School Diploma -
Mercy College