Summary
Overview
Work History
Education
Skills
Timeline
Generic

Merredith Taylor

Perth,WA

Summary

Enthusiastic Office Manager / Administrator eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of tasks required. Motivated to learn, grow and excel in any industry.

Overview

7
7
years of professional experience

Work History

Office Manager /Administrator

Red 5 Limited
West Perth, WA
01.2022 - Current
  • Maintained computer and physical filing systems.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
  • Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
  • Coached new hires on company processes while managing employees to achieve maximum production.
  • Managed budgets, appointment scheduling, employee and event itineraries and accounts to improve productivity initiatives.
  • Coordinated special projects and managed schedules.
  • Developed standard operating procedures for all administrative employees.
  • Sourced vendors for special project needs and negotiated contracts.
  • Arranged corporate and office conferences for company employees and guests.
  • Prepared meeting materials and took clear notes to distribute to stakeholders.
  • Use of SAP to create Purchase Requisitions and SES Sheets for payment of Accounts
  • Use of INX - InFlight for monitoring travel bookings

Site Administrator

Rivet Mining Services
Perth, WA
10.2021 - 12.2021
  • Reconciliation and recording of Dayworks G-Dockets.
  • Updating of Work Orders in Freight2020 system.
  • Creating Work Orders.
  • Filing of all documentation.
  • Emailing Rivet and client companies.
  • Assisting Mobilisation team using INX+process
  • Liasing with Perth office to achieve targets and deadlines.

Administrator /Maintenance Administrator

Compass Group
Telfer , WA
11.2020 - 10.2021
  • Established positive working relationships with colleagues, manager and customers through regular communication and effective anticipation of needs.
  • Developed revisions to systems and procedures by evaluating operational practices and identifying improvement opportunities.
  • Prepared daily reports to assist business leaders with key decision making and strategic operational planning.
  • Managed scheduling, travel arrangements, communications screening and other administrative support tasks for personnel.
  • Created work orders in Maintenance System (SAP).
  • Prepared Monthly Maintenance Reports for managers.
  • Entered timesheets for DeltaFM team members.
  • Completed Purchase Orders and Warehouse Requisitions for stock.

Rooms Controller / Service Express Supervisor

Westin Hotel, Perth
Perth, WA
04.2018 - 09.2020
  • Used coordination and planning skills to achieve results according to schedule.
  • Allocation of VIP guests and guest preferences.
  • Communicating with all other hotel departments.
  • Taking guest calls and queries and resolving issues.
  • Managing room inventory of 368 room hotel.
  • Allocating arrival rooms.
  • Assisting Front Desk and Duty Managers when required at Reception.
  • Taking restaurant and high tea reservations.
  • Taking room reservations over phone and by email.
  • Supervision of Service Express team members.
  • Cashiering / settling guest accounts.

Executive Concierge & Receptionist

First Contact Hospitality
Perth, WA
07.2017 - 01.2018
  • Remedied issues quickly and effectively through active listening, conflict resolution and dynamic communication skills.
  • Reception and Concierge duties at various corporate companies such as : ANZ, Suncorp, Ernst & Young, Optus and Inpex.
  • Banqueting duties and cleaning tasks.
  • Working with management, team members and clients to ensure smooth service.

Front Office Duty Manager

Pan Pacific Hotel, Perth
Perth, WA
12.2014 - 05.2017
  • Resolved issues through active listening and open-ended questioning, escalating major problems to Front Office Manager.
  • Assisted Front Office Manager with interviewing potential employees, asking appropriate questions and providing feedback after interviews.
  • Helped employees with day-to-day work and complex problems by applying motivational and analytical strategies.
  • Supervised and guided new employees on front office reception duties and responded quickly to questions, which improved understanding of job responsibilities.
  • Managed files and records for clients and adhered to safety procedures to prevent breaches and data misuse.
  • Trained team members on new hotel services and products to support promotional efforts.
  • Running of Front Office Department of 496 room hotel.
  • Allocating of room inventory.
  • Other tasks as designated by Front Office Manager.
  • Rostering for 20+ employees.
  • Cashiering and settling of guest accounts.
  • Tracking of frequent guest programme and rewards.

Education

BBA - Management (Bachelor of Business Degree)

Edith Cowan University
Perth, WA
11.1998

Skills

  • Maintenance and supply requests
  • Maintenance understanding
  • Generation of maintenance reports
  • Using SAP system to generate work orders
  • Timesheet recording
  • Communication skills
  • Time management
  • Purchasing and requisition generating
  • Preparation / finalization of billing
  • Ability to work independently or in team situations
  • Willing to learn and take on new responsibilities
  • Preparation / finalization of billing
  • Exceptional telephone and email skills

Timeline

Office Manager /Administrator

Red 5 Limited
01.2022 - Current

Site Administrator

Rivet Mining Services
10.2021 - 12.2021

Administrator /Maintenance Administrator

Compass Group
11.2020 - 10.2021

Rooms Controller / Service Express Supervisor

Westin Hotel, Perth
04.2018 - 09.2020

Executive Concierge & Receptionist

First Contact Hospitality
07.2017 - 01.2018

Front Office Duty Manager

Pan Pacific Hotel, Perth
12.2014 - 05.2017

BBA - Management (Bachelor of Business Degree)

Edith Cowan University

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Merredith Taylor