Merrich Honey
Melbourne,VIC
Summary
Resourceful Supervisor trained in resolution of critical issues within time-sensitive environment with successful track record of building and maintaining talented teams. Highly organized, energetic and versatile leader committed to continuous improvements. Proven history of motivating staff to work together to achieve targets.
Overview
3
3
years of professional experience
Work History
Supervisor
Boronia Hotel
Melbourne , Victoria
06.2022 - Current
- Resolved customer complaints in a timely manner.
- Oversaw restaurant maintenance and cleanliness, assigning tasks to individual team members in alignment with operational and customer needs.
- Evaluated staff performance, enforced policies, maintained health codes and kept licenses current to promote superior service standards.
- Scheduled shifts, assigned tasks to employees, and monitored performance.
- Established goals for bistro staff members to meet throughout their shift.
- Directed and supervised bistro staff, ensuring efficient operations.
- Distributed food to service staff for prompt delivery to customers.
Restaurant Waiter
Rochford Wines
Coldstream, Victoria
01.2021 - 01.2022
- Provided excellent customer service by anticipating guest needs, responding promptly and acknowledging all guests, however busy and whatever time of day.
- Performed opening and closing duties such as setting up the dining area, restocking supplies and checking equipment for proper functioning at the start of shifts.
- Maintained cleanliness throughout the dining area during shift; wiped down tables after each seating period.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Accepted cash and credit card payments, issued receipts and provided change.
- Operated cash register or POS system to receive payment by cash, check and credit card.
Education
Certificate IV Phycology
Swinburn
Wantirna South, VICSkills
- Operations Management
- Data Analytics
- Inventory Control
- Strategic Planning
- Staff Discipline
- Goal-Oriented
- Employee Motivation
Availability
- My availability is preferred 3 permanent days a week happy to be called upon if needed in short amount of time
References
References available upon request.
Timeline
Supervisor
Boronia Hotel
06.2022 - Current
Restaurant Waiter
Rochford Wines
01.2021 - 01.2022
Certificate IV Phycology
Swinburn
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