Summary
Overview
Work History
Education
Skills
Timeline
Generic

Merrin Stephenson

TARNEIT,VIC

Summary

Experienced professional with over 20 years in the Aged Care Sector, specializing in management. Known for meticulous attention to detail and a commitment to delivering high-quality care to all stakeholders.

Overview

18
18
years of professional experience

Work History

General Manager

Allity
Melbourne, Victoria
12.2018 - Current
  • Handled all responsibilities at both a 225 bed facility and a 53 bed facility
  • Maintained compliance standards through the use of a continuous improvement process.
  • Provided leadership in staff management including recruitment, retention, and training.
  • Managed and allocated resources effectively while adhering to budget constraints
  • Maximized occupancy
  • Managed and supervised ANACC operations.
  • Enhanced performance through strategic feedback management
  • Ensured adherence to Aged Care standards in all areas.

Multi Site Quality Coordinator

Mercy Health
Melbourne, Victoria
04.2015 - 12.2018
  • Implemented effective quality control measures at various locations
  • Coordinated the audit process across multiple sites.
  • Managed and maintained continuous improvement process
  • Achieved and maintained quality documentation standards
  • Identified specific issues and trends by analyzing audits, clinical indicators and incident data.
  • Developed and delivered monthly quality reports
  • Assisted in preparing homes for accreditation.
  • Developed and delivered staff training programs to address identified gaps.

Contract Trainer and Assessor

3V Training
Melton, Victoria
09.2014 - 04.2015
  • Delivered and assessed Cert IV Disabilities programs
  • Delivered and assessed Cert III Aged Care
  • Delivered and assessed Cert II Understanding and Management of Diabetes
  • Facilitated student training and evaluation
  • Ensured compliance of course content with training programs

Contract ACAR Assessor

Dept Health And Ageing
Melbourne, Victoria
06.2014 - 12.2014
  • Conducted thorough analysis and evaluation of ACAR applications
  • Provided comprehensive reports for every application assessed
  • Provided approval recommendations to decision maker.

Facility Manager

Parkwood Aged Care
Melbourne , Victoria
06.2006 - 05.2014
  • Effectively managed the hiring and retention process for employees
  • Managed all facets of facility operations efficiently
  • Managed day-to-day operations of the facility, following policy guidelines.
  • Managed ongoing performance evaluations and delivered skill-building support.
  • Managed and maintained high standards of resident care within the facility.

Education

Diploma of Work Health & Safety

Metro College Of Technology
Brisbane, QLD
04-2015

Diploma of Human Resource Management

Metro College Of Techology
Brisbane, QLD
09-2014

Diploma of Community Services Work

Metro College Of Technology
Brisbane, QLD
08-2014

Diploma of Business

Metro College Of Technology
Brisbane, QLD
08-2014

Skills

  • Achieved full accreditation through a number of accreditation reviews
  • Quality Management
  • Customer Relationship Management
  • Operations Oversight
  • Team Leadership
  • Employee Development
  • Time Management

Timeline

General Manager

Allity
12.2018 - Current

Multi Site Quality Coordinator

Mercy Health
04.2015 - 12.2018

Contract Trainer and Assessor

3V Training
09.2014 - 04.2015

Contract ACAR Assessor

Dept Health And Ageing
06.2014 - 12.2014

Facility Manager

Parkwood Aged Care
06.2006 - 05.2014

Diploma of Work Health & Safety

Metro College Of Technology

Diploma of Human Resource Management

Metro College Of Techology

Diploma of Community Services Work

Metro College Of Technology

Diploma of Business

Metro College Of Technology

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Merrin Stephenson