Merryn Lance
Buderim,QLD
Summary
Dynamic leader with a proven track record at Sullivan Nicolaides Pathology, adept in enhancing customer relations and business operations. Expert in financial management and staff development, achieving significant improvements in customer satisfaction and business growth. Skilled in negotiation and team leadership, driving results through innovative strategies and effective employee training.
Overview
29
29
years of professional experience
Work History
Owner
Blue Lotus Dreaming Retreats
05.2024 - Current
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
Owner
Healing Energy Alignment Lifestyle
02.2022 - Current
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Consulted with customers to assess needs and propose optimal solutions.
- Implemented marketing strategies to increase brand awareness and attract new customers.
Supervisor/ Trainer
Sullivan Nicolaides Parhology
08.1995 - 11.2014
- Optimized learning outcomes, designing engaging training materials that catered to various learning styles.
- Enhanced employee performance by developing comprehensive training programs tailored to individual needs.
- Empowered staff to take ownership of their professional development through personalized goal-setting exercises and progress tracking methods.
- Collaborated with cross-functional teams to create cohesive strategies for improving overall business performance.
Education
Retreat Mentorship - Retreat Management
The Retreat Specialists
Melbourne, VICCert IV In Pathology Management - Pathology Management
SNP
Brisbane, QLD08.2014
Nursing -
Maryborough Base Hospital
Maryborough1988
Skills
- Customer Relations
- Small business operations
- Relationship Building
- Verbal and written communication
- Client Service
- Business Management
- Business Planning
- Staff Management
- Marketing
- Team Oversight
- Financial Management
- Staff hiring
- Business launch
- Business Administration
- Business marketing
- Negotiation
- Sales Leadership
- Employee Development
- Product branding
- Contract Management
- Human Resources
- Quality Management Systems
- KPI Management
- Customer Service
- Decision-Making
- Teamwork and Collaboration
- Team Leadership
- Customer Service Management
- Effective leader
- Scheduling
- Goal Setting
- Quality Assurance
- Inventory Control
- Inventory Management
- Business Leadership
- Purchasing and planning
- Desktops, Laptops, and Mobile Devices
- Records Organization and Management
- Customer Retention
- Employee Relations
- Employee Scheduling
- Budget Control
- Staff training/development
Timeline
Owner
Blue Lotus Dreaming Retreats
05.2024 - Current
Owner
Healing Energy Alignment Lifestyle
02.2022 - Current
Supervisor/ Trainer
Sullivan Nicolaides Parhology
08.1995 - 11.2014
Retreat Mentorship - Retreat Management
The Retreat Specialists
Cert IV In Pathology Management - Pathology Management
SNP
Nursing -
Maryborough Base Hospital
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