Mert Tetik
Kialla,VIC
Summary
Detail-oriented Mortgage Loan Officer with 3 years of experience. Adept at planning and working with clients for long periods of time. Committed to accuracy and financial success.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Home & Investment Lending Manager
ANZ
08.2022 - Current
- Lead team charged with consumer lending compliance and risk evaluation.
- Supervised team of 4 loan officers, promoting positive environment and instilling model of hard work and dedication.
- Analyzed financial statements and tax returns to complete underwriting process.
- Trained newly hired employees to provide information regarding processes, procedures and deadlines.
- Approved and underwrote consumer loans for lines of credit and home equity.
- Made recommendations after completing prospects' loan analysis.
- Oversaw entire loan process to provide each client received exceptional service.
Home Lending Specialist
Commonwealth Bank
05.2019 - 07.2022
- Complied applications and paperwork and double-checked for accuracy.
- Submitted applications to credit analysts.
- Developed and maintained relationships with local real estate agents.
- Approved loans that met specifications.
- Monitored loan serving agreements and loan covenants to ensure compliance.
- Negotiated payments for customers with delinquent loans.
- Identified valuable solutions for customers with credit problems.
- Reviewed credit histories from applicants and determined feasibility of granting requested loans.
- Analyzed applicant financial and credit status, evaluating assets and risk to determine loan feasibility.
- Helped customers make decisions about loans and lines of credit based on availability, terms and benefits.
Customer Lending Specialist
Commonwealth Bank
01.2019 - 05.2019
- Reviewed loan agreements to verify completeness and accuracy according to applicable policies.
- Met with applicants to obtain information for loan applications and answer questions about processes.
- Listened carefully to customer complaints and swiftly resolved issues by taking appropriate action.
Savings Specialist
Commonwealth Bank
06.2016 - 12.2018
- Listened to clients' needs and assisted with identifying and securing appropriate services.
- Offered clients knowledgeable and supportive assistance to meet needs and build loyalty.
- Enhanced client satisfaction ratings by resolving difficult customer issues through completion.
Customer Service Specialist
Commonwealth Bank
10.2012 - 06.2016
- Documented conversations with customers to track requests, problems and solutions.
- Assisted customers in making payments on accounts and setting up payment plans.
- Helped customers open accounts, make deposits, update information and carry out range of routine actions.
- Gathered and documented client financial information and application details meeting lending requirements and accurately representing client status.
- Coordinated approval or rejection of lines of credit and commercial, real estate and personal loans.
Customer Service Representative
Commonwealth Bank
04.2012 - 10.2012
- Maintained confidentiality of bank records and client information.
- Researched and resolved customer issues on personal savings, checking and lines of credit accounts.
- Trained employees on cash drawer operation.
Accounts & Book Keeping
Advance Farming Services
01.2011 - 01.2012
- Balanced reports and batch summaries to submit for approval.
- Handled sensitive and confidential employee information with complete discretion.
- Processed employee status changes, keeping human resources systems and employee records up to date.
- Prepared and posted job openings to appropriate job sites and newspapers.
- Reconciled bank and credit card accounts monthly.
- Tracked employee time and attendance for payroll.
Customer Service Supervisor
Woolworths Limited
01.2007 - 12.2010
- Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.
- Maintained knowledge of company products and services to promptly resolve complaints and concerns.
- Assisted staff with resolving complex customer issues and implementing targeted solutions.
Education
Diploma of Financial Services -
Commonwealth Bank
09.2020
High School Diploma -
Shepparton High School
Shepparton11.2010
Skills
- Relationship selling
- Market research and analysis
- Sales development
- Certified Mortgage Loan Originator
- Financial analysis
- Credit check knowledge
- Debt and credit management
- Customer service-focused
Websites
Languages
Turkish
Professional
Certification
- Cert IV in Banking Services
- Cert III in Banking Services
- Cert II in Security Operations
Timeline
Home & Investment Lending Manager
ANZ
08.2022 - Current
Home Lending Specialist
Commonwealth Bank
05.2019 - 07.2022
Customer Lending Specialist
Commonwealth Bank
01.2019 - 05.2019
Savings Specialist
Commonwealth Bank
06.2016 - 12.2018
Customer Service Specialist
Commonwealth Bank
10.2012 - 06.2016
Customer Service Representative
Commonwealth Bank
04.2012 - 10.2012
Accounts & Book Keeping
Advance Farming Services
01.2011 - 01.2012
Customer Service Supervisor
Woolworths Limited
01.2007 - 12.2010
Diploma of Financial Services -
Commonwealth Bank
High School Diploma -
Shepparton High School
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