Mert Yildirim
Digital Outbound Consultant
Sydney,NSW
Summary
I find working in a cooperation helps develop the person that I am. It helps build character and personal development in my working life. Strengthens my skills and helps open my abilities to different options. I have ambitions to achieve high things in the place that I work to help make myself stand out. Having retail experience, I have been able to adequately develop my people skills so that I can provide the ideal interaction for any transaction.
Overview
6
6
years of professional experience
2
2
Languages
Work History
Woolworths Team Member
Irfan College
Sydney, NSW
07.2019 - 10.2019
- My school provided a work experience program that I participated in
- I decided to gain work experience at Woolworths and have an ideal idea of how a store is run, and the expectations that were needed to work in a customer service store
- After my period ended, I was then given feedback and received impressive results, ideally how was happy with the outcome and gained and understood how to be a proper team member and what my expectations are from them.
Customer Service Representative/Barista
BP
01.2021 - 10.2022
- Working at BP has showed me many different skills that I have recently adapted to, the intensity of customer service and support is very crucial, as the days get very busy leading most customers to be impatient and unsatisfied my main job is to make sure all customers can leave the store with a positive mindset about us
- Not only having to serve the customers but having the responsibility to make their coffees which to some people is the most important thing of their day as it allows concentration was all done by me, ensuring I put the most effort into giving a satisfied service to our consumers.
Inbound/ Outbound Customer Service Consultant
Australia Post
10.2022 - Current
- This role was filled with many beneficial skills that I have successfully obtained
- My journey began at Australia Post on the 4th of October, I am still currently employed as a full time employee.
- The role has put forward many challenges that I face daily
- Examples include high demand for essential packages that need to be delivered on the same day
- I would then take the initiative to contact Delivery centres across Australia to organize this
- In the fourth month of my role, I was then promoted to the digital team of Australia Post to make outbound calls and emails to customers to help reach a solution for their inquiries and complaints.
Waitperson
Sawa Rbina Cafe
03.2021 - 11.2021
- Handled cash on floor and during shifts transitions
- Handled customer complaints and experience
- Cooperated with co-workers to improve customer experience and manage storefront
- Supervised new employees and oversaw quality compliance with company standards for dealing with customers.
Chef
McDonalds
02.2018 - 06.2019
- Working as a back area chef for McDonalds provided the experience, I needed to be able to follow procedure and provide top quality food under a fast-paced environment
- Have been able to successfully meet all KPI targets and handle all rush periods
- This experience I feel will be most useful when working in a customer focused role.
Education
Completed High School (Year 12) -
Irfan College
Bachelor of Criminology And Criminal Justice - Law
Univirsity of The Sunshine Coast
Online 04.2001 -
Skills
CommunicationDecision makingSelf-MotivationTime managementConfidentTeam BuildingResilienceConflict resolutionAdaptabilityComputer SkillsExcellent Work EthicMultitasking AbilitiesCustomer ServiceLeadership
Complaint resolution
Product Knowledge
Flexible Schedule
Fluent In Turkish
Positive Attitude
Goal Setting and Achievement
Reliability
Timeline
Inbound/ Outbound Customer Service Consultant
Australia Post
10.2022 - Current
Waitperson
Sawa Rbina Cafe
03.2021 - 11.2021
Customer Service Representative/Barista
BP
01.2021 - 10.2022
Woolworths Team Member
Irfan College
07.2019 - 10.2019
Chef
McDonalds
02.2018 - 06.2019
Bachelor of Criminology And Criminal Justice - Law
Univirsity of The Sunshine Coast
04.2001 -
Completed High School (Year 12) -
Irfan College