Mert Yildirim
Sydney
Summary
Professional in financial sector, bringing valuable experience in client relationship management and financial analysis. Recognized for collaborative approach and reliability in dynamic environments. Known for leveraging analytical skills and attention to detail to drive results and support team objectives.
Goal-driven banking professional well-versed in managing diverse customer needs with speed and efficiency. Maximizing satisfaction and bank revenue through hands-on service and support, knowledgeable product recommendations and persuasive communication skills.
Overview
7
7
years of professional experience
Work History
Transactional Banker
National Australian Bank
12.2024 - Current
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Developed and maintained strong customer relationships, providing exceptional service and advice.
- Maintained strict compliance with all banking regulations, ensuring a secure and trustworthy environment for clients.
- Delivered exceptional customer service, addressing concerns promptly and professionally to ensure client satisfaction.
- Opened, closed, and updated accounts for customers.
- Managed escalated phone calls by applying conflict resolutions skills and extensive knowledge of bank policies, products, and services.
- Strengthened customer relationships by organizing financial planning workshops, leading to increased loyalty and account retention.
Inbound/ Outbound Digi Customer Service Consultant
Australia Post
10.2022 - 07.2024
- Streamlined processes for quicker problem resolution, resulting in increased customer satisfaction rates.
- Improved customer satisfaction by promptly addressing and resolving inquiries and concerns.
- Developed strong relationships with clients by consistently exceeding expectations in handling requests or concerns.
- Handled high call volumes while maintaining a courteous and professional demeanor.
- Multitasked effectively to simultaneously handle website chat and telephone customers' needs.
Customer Service Representative/Barista
BP
01.2021 - 10.2022
- Consistently met or exceeded daily sales targets, driving revenue growth for the cafe.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Supported training efforts for new hires, sharing knowledge of coffee making techniques and customer service standards.
- Cleaned counters, machines, utensils, and seating areas daily.
- Completed successful daily cash audits to correctly balance drawers at end of shifts.
- Elevated customer loyalty by using strong communication abilities to resolve customer problems.
Waitperson
Sawa Rbina Cafe
03.2021 - 11.2021
- Balanced multiple responsibilities such as taking orders, serving food, clearing tables, and processing payments while maintaining excellent customer service standards.
- Reduced waste by monitoring inventory levels and informing management of low stock items in a timely manner.
- Assisted in menu development by providing feedback on new dishes and making suggestions for improvements based on customer preferences.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Participated in staff training sessions focused on improving teamwork and communication skills among employees from various departments within the restaurant.
- Streamlined order-taking process by accurately recording customer orders and promptly relaying them to kitchen staff.
Chef
McDonalds
02.2018 - 06.2019
- Checked freezer and refrigerator prior to each shift to verify correct temperatures.
- Disciplined and dedicated to meeting high-quality standards.
- Trained and mentored new staff members in kitchen safety, sanitation and cooking techniques.
- Oversaw scheduling, inventory management, and supply ordering to maintain fully stocked kitchen.
- Responded to dietary concerns and food allergies, creating dishes to meet customer needs and palates.
- Handled and stored food to eliminate illness and prevent cross-contamination.
Education
Completed High School (Year 12) -
Irfan College
Liverpool 01.2021
Bachelor of Criminology And Criminal Justice - Law
Univirsity of The Sunshine Coast
Online12.2026
Skills
- Self-Motivation
- Time management
- Confident
- Team Building
- Resilience
- Conflict resolution
- Adaptability
- Computer Skills
- Excellent Work Ethic
- Multitasking Abilities
- Customer Service
- Leadership
- P>Goal Setting and Achievement
- P>Reliability
- Cash management
- Consumer banking
Languages
- English
- Turkish
Languages
English
Native or Bilingual
Turkish
Full Professional
Timeline
Transactional Banker
National Australian Bank
12.2024 - Current
Inbound/ Outbound Digi Customer Service Consultant
Australia Post
10.2022 - 07.2024
Waitperson
Sawa Rbina Cafe
03.2021 - 11.2021
Customer Service Representative/Barista
BP
01.2021 - 10.2022
Chef
McDonalds
02.2018 - 06.2019
Completed High School (Year 12) -
Irfan College
Bachelor of Criminology And Criminal Justice - Law
Univirsity of The Sunshine Coast
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