Mervat Samei
Bossley Park,Australia
Summary
Seasoned Senior Personal Banker with deep understanding of retail banking and financial services. Proven success in managing complex portfolios, providing robust financial advice and cultivating strong client relationships. Strengths include strategic sales planning, risk management, and customer service, coupled with ability to drive business growth. During my tenure, I have been actively involved in analysing complex cases and conducting thorough investigations to ensure compliance with regulatory standards and internal policies.
Overview
7
7
years of professional experience
Work History
Senior Personal Banker
ANZ Bank
08.2018 - Current
- Customer Service Excellence: Delivered exceptional service by addressing client needs, providing tailored financial solutions, and ensuring a positive banking experience.
- Team Collaboration: Worked cohesively with colleagues to achieve branch goals, fostering a supportive and efficient team environment.
- Compliance and Risk Management: Adhered to ANZ's policies and procedures, maintaining vigilance against fraud and money laundering activities.
- Cash Handling and Security: Ensured secure and accurate cash handling processes, safeguarding branch assets.
- Leadership and Training: Acted as a team lead in the absence of management, mentoring new employees, conducting team huddles, and facilitating training sessions.
- Account Management: Managed the opening and maintenance of personal and business accounts, including complex structures such as trusts and partnerships.
- Due Diligence and Investigations: Utilised the Customer Due Diligence platform to manage profiles involving powers of attorney, deceased estates, and late estate accounts.
- Lending Expertise: Accredited in home loans, personal loans, and credit cards, providing clients with comprehensive lending solutions.
- Product Knowledge and Sales: Engaged in needs-based conversations to discuss and recommend appropriate financial protection products, enhancing customer value.
Investigation Associate
ANZ
02.2025 - 08.2025
- Case Management: Managed and prioritised a portfolio of complex cases, ensuring timely and accurate resolution in line with regulatory requirements.
- Regulatory Compliance: Ensured all investigative processes adhered to ANZ's policies and external regulatory standards, maintaining the integrity of the investigation process.
- Reporting and Documentation: Prepared detailed reports and documentation for internal stakeholders and regulatory bodies, supporting transparency and accountability.
- Conducted thorough assessments of remediation projects and identified key issues.
- Cross-Functional Collaboration: Worked closely with legal, compliance, and operational teams to address and resolve issues, fostering a collaborative approach to risk management.
- Built automated processes for collecting, cleaning, processing and analysing data from multiple sources in order to improve accuracy and efficiency of decision making.
Education
Bachelor of Business And Commerce -
Western Sydney University
Sydney, NSW01-2017
Higher School Certificate (HSC) -
Westfields Sports High School
Fairfield West01.2014
Skills
- Strong work ethic
- Commitment to high performance
- Reliability
- Compliance standards adherence
- Regulatory updates knowledge
- Core banking operations
- KYC regulations
- Fraud prevention
- Customer complaint handling
- Problem solving
- Team leadership
- Coaching and mentoring
- Time management
- Organisational skills
- Task prioritisation
- Ownership and accountability
- Case investigations
- Self-motivated
- Proactive
- Initiative
- Communication skills
- Interpersonal skills
- Occupational health and safety knowledge
- Task coordination
Languages
- English, fluent
- Arabic, fluent
References
References available upon request.
Timeline
Investigation Associate
ANZ
02.2025 - 08.2025
Senior Personal Banker
ANZ Bank
08.2018 - Current
Bachelor of Business And Commerce -
Western Sydney University
Higher School Certificate (HSC) -
Westfields Sports High School
Similar Profiles
Swetha BinodSwetha Binod
Analyst at ANZ BankAnalyst at ANZ Bank
Ekta BaggaEkta Bagga
IT Analyst at ANZ BankIT Analyst at ANZ Bank
Suhela HussainiSuhela Hussaini
Banking Consultant at ANZ BankBanking Consultant at ANZ Bank
Clara NguyenClara Nguyen
Tutor at Self EmployedTutor at Self Employed
Christian MandrovskiChristian Mandrovski
Event Waiter at Doltone HouseEvent Waiter at Doltone House