Merve Akinci
Melbourne,Victoria
Overview
5
5
years of professional experience
1
1
Certification
Work History
Sales and Station Representative
Turkish Airlines
Melbourne Airport, VIC
02.2024 - Current
- Handled customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
- Learned and followed all organizational policies and procedures to maintain safe and professional working environments.
- Assisted in training new hires and offered ongoing support to help them reach their full potential.
- Responded to customer questions via telephone and written correspondence regarding insurance benefits, provider contracts, eligibility, and claims.
- Communicated with clients and customers to gather, provide and share updated information on products and services.
- Managed a diverse portfolio of clients, ensuring that each received tailored solutions aligned with their specific requirements.
- Optimized workflow processes, allowing for more efficient use of resources and reduced turnaround times on projects.
- Provided valuable input during team meetings, resulting in the identification of new opportunities for growth and development within the organization.
OPERATIONAL OPERATOR (DISPATCH)
QANTAS FREIGHT (JETS ROADS EXPRESS)
Melbourne Airport, VIC
12.2022 - 02.2024
- Maintained up-to-date knowledge of air freight terms and conditions for dispatching purposes
- Demonstrated excellent customer service skills while interacting with callers in distress
- Followed up on any unresolved issues related to dispatched incidents or services provided
- Adhered to strict protocols concerning confidentiality and safety when handling sensitive information
- Entered accurate data into computer systems for record keeping purposes
- Dispatched freight to various clients/couriers promptly and efficiently.
Air Freight Coordinator (Evening Coverage)
Star Track Express
Tullamarine, VIC
07.2023 - 02.2024
- Developed and maintained standard operating procedures for the airfreight department, ensuring consistent adherence to best practices across all team members.
- Developed strong relationships with clients, carriers, and customs agents to facilitate smooth cargo movement across borders.
- Minimized shipment delays through proactive identification and resolution of potential issues in the shipping process.
- Supported inventory management efforts through accurate tracking of inbound and outbound shipments within the warehouse system.
- Requested freight container capacities, packing dimensions and weights.
- Streamlined cargo movement for faster delivery times by implementing effective communication between carriers, clients, and warehouse personnel.
PASSENGER SERVICES AGENT
DNATA
Melbourne Airport, VIC
01.2021 - 09.2022
- Provided guidance to travelers regarding passport control requirements at international airports
- Resolved conflicts among passengers arising from issues within the cabin environment
- Tracked incoming flights using advanced aviation software programs, in order to provide accurate arrival times for passengers awaiting connecting flights
- Kept up-to-date with new airline policies and procedures regarding customer service standards
- Served as a liaison between customers and aircrew members during flight delays or cancellations due to inclement weather conditions
- Performed pre-flight security checks, assisted in boarding, dispatch, gate, and arrival duties.
REMOTE AVIATION CONSULTING AGENT
SAFFAT AVIATION CONSULTING
Melbourne, VIC
02.2020 - 03.2022
- Ensured compliance with applicable laws, regulations, policies, procedures, and ethical standards when handling sensitive information
- Delivered exceptional service that exceeded client expectations by going above and beyond standard requirements
- Built relationships with clients through friendly and polite telephone conversations
- Collaborated closely with other departments within the company to ensure complete customer satisfaction
- Prioritized tasks effectively while managing multiple projects at one time.
AIRPORT RAMP OPERATIONS
SWISSPORT
Melbourne Airport, VIC
12.2020 - 08.2021
- Assisted in baggage handling including sorting and loading and unloading from conveyor systems
- Adhered strictly to all safety guidelines
- Efficiently tracked inventory using computer programs related to cargo management systems
- Inspected the condition of aircrafts prior to take off to ensure they were in compliance with regulations
- Performed aircraft servicing duties such as towing, marshalling, and de-icing with a focus on safety and accuracy
- Verified that all necessary documents are completed accurately before each flight departure
- Controlled ground traffic flow through proper placement of cones or barricades near active runways.
AIRPORT CUSTOMER SERVICE AGENT
MELBOURNE AIRPORT
Melbourne Airport, VIC
03.2019 - 03.2022
- Researched complex passenger inquiries using available resources such as product manuals and online databases
- Demonstrated excellent customer service skills by promptly responding to inquiries and resolving passenger issues
- Created detailed reports of passenger feedback for management review on a regular basis
- Coordinated with airline personnel to accommodate passenger requests.
STUDENT INTERNSHIP
HAINAN AIRLINES
Hainan, Chinese Province
11.2019 - 11.2019
- Contributed to the development of new projects by collecting feedback from customers
- Implemented strategic planning initiatives that improved operational efficiency
- Built relationships with airline team members through active listening and providing tailored advice
- Collaborated with team members to design comprehensive reports on key performance indicators
- Enhanced technical knowledge of industry best practices by attending workshops and seminars.
Education
Bachelor Of Aviation In Pilot Training - Aviation Operations And Commercial Pilot Training
ROYAL MELBOURNE INSTITUTE OF TECHNOLOGY
Melbourne, VIC12.2022
Certification
- Australian Commercial Pilot License
- CASA Class 1 Medical Certification
- English Language Proficiency (AELP) 6.0
References
- Zoheb Patel, Saffat Aviation Consulting, Managing Director, SME: SMS, PM, Flight Op's, 61422239489, mb@saffat.aero
- Michael Bennetts, Emirates Airlines, Emirates Airlines Representative, Melbourne Airport, 610438071057, michael.bennetts1@bigbond.com
Languages
English
Native or Bilingual
Turkish
Native or Bilingual
Timeline
Sales and Station Representative
Turkish Airlines
02.2024 - Current
Air Freight Coordinator (Evening Coverage)
Star Track Express
07.2023 - 02.2024
OPERATIONAL OPERATOR (DISPATCH)
QANTAS FREIGHT (JETS ROADS EXPRESS)
12.2022 - 02.2024
PASSENGER SERVICES AGENT
DNATA
01.2021 - 09.2022
AIRPORT RAMP OPERATIONS
SWISSPORT
12.2020 - 08.2021
REMOTE AVIATION CONSULTING AGENT
SAFFAT AVIATION CONSULTING
02.2020 - 03.2022
STUDENT INTERNSHIP
HAINAN AIRLINES
11.2019 - 11.2019
AIRPORT CUSTOMER SERVICE AGENT
MELBOURNE AIRPORT
03.2019 - 03.2022
Bachelor Of Aviation In Pilot Training - Aviation Operations And Commercial Pilot Training
ROYAL MELBOURNE INSTITUTE OF TECHNOLOGY