Overview
Work History
Education
Certification
References
Languages
Websites
Timeline
Generic

Merve Akinci

Melbourne,Victoria

Overview

5
5
years of professional experience
1
1
Certification

Work History

Sales and Station Representative

Turkish Airlines
02.2024 - Current
  • Handled customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
  • Learned and followed all organizational policies and procedures to maintain safe and professional working environments.
  • Assisted in training new hires and offered ongoing support to help them reach their full potential.
  • Responded to customer questions via telephone and written correspondence regarding insurance benefits, provider contracts, eligibility, and claims.
  • Communicated with clients and customers to gather, provide and share updated information on products and services.
  • Managed a diverse portfolio of clients, ensuring that each received tailored solutions aligned with their specific requirements.
  • Optimized workflow processes, allowing for more efficient use of resources and reduced turnaround times on projects.
  • Provided valuable input during team meetings, resulting in the identification of new opportunities for growth and development within the organization.

OPERATIONAL OPERATOR (DISPATCH)

QANTAS FREIGHT (JETS ROADS EXPRESS)
12.2022 - 02.2024
  • Maintained up-to-date knowledge of air freight terms and conditions for dispatching purposes
  • Demonstrated excellent customer service skills while interacting with callers in distress
  • Followed up on any unresolved issues related to dispatched incidents or services provided
  • Adhered to strict protocols concerning confidentiality and safety when handling sensitive information
  • Entered accurate data into computer systems for record keeping purposes
  • Dispatched freight to various clients/couriers promptly and efficiently.

Air Freight Coordinator (Evening Coverage)

Star Track Express
07.2023 - 02.2024
  • Developed and maintained standard operating procedures for the airfreight department, ensuring consistent adherence to best practices across all team members.
  • Developed strong relationships with clients, carriers, and customs agents to facilitate smooth cargo movement across borders.
  • Minimized shipment delays through proactive identification and resolution of potential issues in the shipping process.
  • Supported inventory management efforts through accurate tracking of inbound and outbound shipments within the warehouse system.
  • Requested freight container capacities, packing dimensions and weights.
  • Streamlined cargo movement for faster delivery times by implementing effective communication between carriers, clients, and warehouse personnel.

PASSENGER SERVICES AGENT

DNATA
01.2021 - 09.2022
  • Provided guidance to travelers regarding passport control requirements at international airports
  • Resolved conflicts among passengers arising from issues within the cabin environment
  • Tracked incoming flights using advanced aviation software programs, in order to provide accurate arrival times for passengers awaiting connecting flights
  • Kept up-to-date with new airline policies and procedures regarding customer service standards
  • Served as a liaison between customers and aircrew members during flight delays or cancellations due to inclement weather conditions
  • Performed pre-flight security checks, assisted in boarding, dispatch, gate, and arrival duties.

REMOTE AVIATION CONSULTING AGENT

SAFFAT AVIATION CONSULTING
02.2020 - 03.2022
  • Ensured compliance with applicable laws, regulations, policies, procedures, and ethical standards when handling sensitive information
  • Delivered exceptional service that exceeded client expectations by going above and beyond standard requirements
  • Built relationships with clients through friendly and polite telephone conversations
  • Collaborated closely with other departments within the company to ensure complete customer satisfaction
  • Prioritized tasks effectively while managing multiple projects at one time.

AIRPORT RAMP OPERATIONS

SWISSPORT
12.2020 - 08.2021
  • Assisted in baggage handling including sorting and loading and unloading from conveyor systems
  • Adhered strictly to all safety guidelines
  • Efficiently tracked inventory using computer programs related to cargo management systems
  • Inspected the condition of aircrafts prior to take off to ensure they were in compliance with regulations
  • Performed aircraft servicing duties such as towing, marshalling, and de-icing with a focus on safety and accuracy
  • Verified that all necessary documents are completed accurately before each flight departure
  • Controlled ground traffic flow through proper placement of cones or barricades near active runways.

AIRPORT CUSTOMER SERVICE AGENT

MELBOURNE AIRPORT
03.2019 - 03.2022
  • Researched complex passenger inquiries using available resources such as product manuals and online databases
  • Demonstrated excellent customer service skills by promptly responding to inquiries and resolving passenger issues
  • Created detailed reports of passenger feedback for management review on a regular basis
  • Coordinated with airline personnel to accommodate passenger requests.

STUDENT INTERNSHIP

HAINAN AIRLINES
11.2019 - 11.2019
  • Contributed to the development of new projects by collecting feedback from customers
  • Implemented strategic planning initiatives that improved operational efficiency
  • Built relationships with airline team members through active listening and providing tailored advice
  • Collaborated with team members to design comprehensive reports on key performance indicators
  • Enhanced technical knowledge of industry best practices by attending workshops and seminars.

Education

Bachelor Of Aviation In Pilot Training - Aviation Operations And Commercial Pilot Training

ROYAL MELBOURNE INSTITUTE OF TECHNOLOGY
Melbourne, VIC
12.2022

Certification

  • Australian Commercial Pilot License
  • CASA Class 1 Medical Certification
  • English Language Proficiency (AELP) 6.0

References

  • Zoheb Patel, Saffat Aviation Consulting, Managing Director, SME: SMS, PM, Flight Op's, 61422239489, mb@saffat.aero
  • Michael Bennetts, Emirates Airlines, Emirates Airlines Representative, Melbourne Airport, 610438071057, michael.bennetts1@bigbond.com

Languages

English
Native or Bilingual
Turkish
Native or Bilingual

Websites

Timeline

Sales and Station Representative

Turkish Airlines
02.2024 - Current

Air Freight Coordinator (Evening Coverage)

Star Track Express
07.2023 - 02.2024

OPERATIONAL OPERATOR (DISPATCH)

QANTAS FREIGHT (JETS ROADS EXPRESS)
12.2022 - 02.2024

PASSENGER SERVICES AGENT

DNATA
01.2021 - 09.2022

AIRPORT RAMP OPERATIONS

SWISSPORT
12.2020 - 08.2021

REMOTE AVIATION CONSULTING AGENT

SAFFAT AVIATION CONSULTING
02.2020 - 03.2022

STUDENT INTERNSHIP

HAINAN AIRLINES
11.2019 - 11.2019

AIRPORT CUSTOMER SERVICE AGENT

MELBOURNE AIRPORT
03.2019 - 03.2022

Bachelor Of Aviation In Pilot Training - Aviation Operations And Commercial Pilot Training

ROYAL MELBOURNE INSTITUTE OF TECHNOLOGY

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