Merve Gultekin
Auburn
Summary
As a dedicated and detail-oriented pharmacy student who's has graduated from University of Technology Sydney, I bring a strong foundation in both clinical knowledge and real world pharmacy operations. My hands-on experience in medication dispensing, patient counseling, and customer service across both retail and healthcare environments has strengthened my ability to deliver safe, efficient, and compassionate care. I take pride in my communication and problem-solving skills, and I thrive in collaborative settings where patient wellbeing is the central focus. Driven by a passion for improving health outcomes, I am committed to promoting medication safety and empowering patients through education. I am currently seeking an internship or pharmacy assistant role that will allow me to contribute meaningfully to a healthcare team while continuing to grow professionally and clinically in a dynamic, patient-focused environment.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Beauty Advisor
Sephora
01.2025 - Current
- Maintained a pristine beauty department by ensuring compliance with corporate hygiene standards through effective collaboration with associates.
- Enhanced client engagement by accurately identifying their needs and recommending products, successfully driving sales and recognizing opportunities for upselling and cross-selling.
- Achieved a 15% conversion rate of service customers into product customers through strategic product recommendations.
- Delivered exceptional customer service, fostering strong client loyalty and significantly boosting sales.
- Conducted regular stock checks and efficiently restocked shelves as necessary.
Retail Assistant
Ally Fashion
11.2020 - 11.2024
- Developed strong rapport with customers, creating a positive impression of the business and enhancing customer loyalty.
- Collaborated closely with the shift manager to resolve problems and address customer concerns effectively.
- Engaged with customers proactively to create a positive experience, contributing to revenue growth.
- Managed opening and closing shifts with diligence and responsibility.
- Completed all daily tasks and assignments with an efficient and quality-driven approach.
- Trained and developed new associates on the POS system, key sales tactics, and administrative duties, ensuring a well-prepared team.
Pharmacy Student
Priceline Pharmacy
01.2022 - 12.2022
- Provided comprehensive counseling to customers on medications, including appropriate dosages and potential side effects, ensuring informed decision-making.
- Prepared prescription packaging and labels with meticulous attention to detail, verifying dosage accuracy, side effects, interactions, and refill instructions.
- Collected and analyzed medical history information from patients to deliver the most effective medical advice tailored to individual needs.
- Counseled patients on drug therapies to ensure proper intake and adherence to prescribed regimens.
- Assisted in the sale of S2 and S3 medicines, ensuring compliance with regulatory standards.
- Efficiently managed all aspects of pharmacy operations, including dispensing prescriptions using FRED Dispensing software, organizing stock and inventory, handling incoming calls, and providing comprehensive medication counseling.
- Consistently delivered excellent customer service while professionally addressing patient inquiries and concerns.
- Conducted regular blood pressure checks for patients, providing valuable health monitoring and counseling as needed.
- Provided essential support to the pharmacy team during high-demand periods, fostering a positive work atmosphere and enhancing overall productivity through seamless collaboration.
- Optimized pharmacy workflow by implementing effective inventory management strategies and ensuring the orderly arrangement of medications.
- Cultivated strong patient relationships, promoting trust and facilitating open communication to enhance healthcare outcomes.
Education
Master of Pharmacy - Pharmacy
University of Technology Sydney
Sydney11-2024
Advanced Science: Pre-medicine - Science
University of Technology Sydney
Sydney, NSW11-2021
Graduate Certificate : Good Manufacturing Practice - GMP
University of Technology Sydney
Sydney, NSW11-2024
Skills
- Inventory Management
- Excellent Written and Verbal Communication
- Drug interaction understanding
- Problem-solving skills
- Packaging/labeling
- Calculating doses
- Dispensing medicines
- Cash handling and bank deposits
Certification
- First Aid
- Vaccination Training
- Deadly Pharmacist
- ASCIA Anaphylaxis Training
Timeline
Beauty Advisor
Sephora
01.2025 - Current
Pharmacy Student
Priceline Pharmacy
01.2022 - 12.2022
Retail Assistant
Ally Fashion
11.2020 - 11.2024
Master of Pharmacy - Pharmacy
University of Technology Sydney
Advanced Science: Pre-medicine - Science
University of Technology Sydney
Graduate Certificate : Good Manufacturing Practice - GMP
University of Technology Sydney
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