Merve Pulas
Sydney,Australia
Summary
Dynamic Marketing Specialist with a proven track record at a.Hartrodt Australia Pty Ltd, excelling in client relationship management and marketing strategies. Adept at enhancing customer retention and identifying market opportunities, leveraging Google Analytics to drive growth. Strong communicator and multitasker, committed to delivering exceptional results and fostering long-term partnerships.
Overview
5
5
years of professional experience
Work History
Marketing Specialist
a.Hartrodt Australia Pty Ltd
Sydney, Australia
02.2023 - Current
- Developing business with existing customers.
- Tracking orders using Cargowise1, which is a specific software program in the logistics sector.
- Overseeing a client portfolio of approximately 10 accounts, including key clients from various industries.
- Coordinate client retention and development strategies for accounts with management.
- Enhance customer experience and foster relationships, establishing credibility, satisfaction, and loyalty.
- Schedule regular service calls to clients in order to maintain and build relationships with clients (Client Relationship Management).
- Pursue new business opportunities and lead the company's sales and marketing strategies for key clients.
- Develop a client pipeline, understand buyer behavior, and map key decision-makers across your market.
- Work closely with state and general management to participate in tenders and develop new business opportunities.
- Explore new avenues of activity, and seek out opportunities to help the company develop.
- Represent the company/brand at industry events, presenting it in a positive light.
- Regular travel domestically and internationally.
- Planning, developing, and organizing marketing strategies and campaigns to support the company's sales objectives.
- Actively seek and identify new marketing opportunities, focusing on the conversion of prepaid business to company forwarding, expanding services through new trade lanes, or new modes of transportation.
- Design, engineer, and implement marketing strategies for the Mediterranean region, using the 4Ps and ICT knowledge.
- Identifies market opportunities and advises on the development, coordination, and implementation of plans for pricing and promoting an organization's goods and services.
Account Manager
Koc System Information and Communication Services
Istanbul, Turkey
03.2020 - 02.2023
- Managing relationship and developing new business opportunities with existing key account customers
- Develop, implement and manage actions to cross-sell and up-sell services to existing customers earning additional business
- Maintaining a high level of know-how regarding product, services and solutions
- The role requires the foundation of close relationships with key decision makers in the customer organisation
- Developing & implementing account management plans for key accounts together with new business development
- Develop and manage sales opportunities using tools such as Power PI, CRM and sales modul of SAP
Education
Bachelor of Science - Industrial Engineering
Beykent Unıversity
Istanbul06.2019
High School Diploma -
Istanbul Kadikoy High School
Istanbul06.2014
Skills
- Issue and Complaint Resolution
- Needs Assessment
- Customer Data Confidentiality
- Multitasking and Prioritization
- Verbal and Written Communication
- Customer Service (CRM)
- Client relationship management
- Marketing strategies
- Customer retention
- Team collaboration
- Google analytics
- Market trend analysis
Languages
- Turkish, Native/Bilingual
- English, Professional
Languages
Turkish
Native/ Bilingual
English
Full Professional
French
Limited
References
References available upon request.
Timeline
Marketing Specialist
a.Hartrodt Australia Pty Ltd
02.2023 - Current
Account Manager
Koc System Information and Communication Services
03.2020 - 02.2023
Bachelor of Science - Industrial Engineering
Beykent Unıversity
High School Diploma -
Istanbul Kadikoy High School
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