Mervin Barbe
Hawthorn,Vic
Summary
Proactive BRM with one or more years of Business Relationship management experience in an RTO online training school Effective driver of the product development lifecycle from concept to delivery. communicate and collaborate with a proven history of improving business operations to support corporate growth and revenue.
Overview
17
17
years of professional experience
Work History
BRM
Key Instutute
05.2022 - Current
- Built and maintained relationships with new and existing clients while providing a high level of expertise.
- Participated in staff meetings to discuss innovative strategies to improve services.
- Analyzed customer data to identify areas of improvement and maximize customer satisfaction.
- Monitored customer feedback and generated reports to identify areas of improvement.
- Created and maintained databases to track customer discussions and preferences for accurate, updated records.
Customer Service Agent
Startrack
07.2021 - 02.2022
- Taking inbound calls, making sure customer satisfaction is reached, dealing with complex customers and solving the issue
Manager
Mens Suit Warehouse
02.2018 - 06.2021
- Managing the store and coaching staff to be the best version of themselves and to be great salespersons
Area Manager
Politix Mens Wear
02.2006 - 08.2018
- Managing the Store's performance and being responsible for the commercial outcomes of the store, including sales, margin, costs, shrinkage and profit
- Promote and maintain the company's core values and behaviours Build a high-performing culture with the right teams in place at the right time
- Work cooperatively with key departments, including merchandise, visual merchandising and HR to develop policies and procedures suited to the operation of stores
- Have proven success in team development and succession planning that demonstrates your ability to identify and develop talent both internally and externally
- Build a high-performing culture with the right teams in place at the right time suited to the operation of stores
- Work cooperatively with key departments including merchandise, visual merchandising and HR to develop policies and procedures
Education
Certificate III - Business
Knowledge Space
Southbank, VIC2022
Diploma - Fashion and Styling
Australian college of professional styling
2013
Diploma - Sales and Marketing
C.I.E Cottage Industries
2005
Degree - Architecture
University of Bordeaux
2003
Skills
- Sales and Marketing
- Customer Service and Assistance
- Business Development
- Styling
- Coaching
- leadership
- Customer Relationship Management
boxing, volleyball and art
semi-pro as a boxer and in volleyball, I played national
Timeline
BRM
Key Instutute
05.2022 - Current
Customer Service Agent
Startrack
07.2021 - 02.2022
Manager
Mens Suit Warehouse
02.2018 - 06.2021
Area Manager
Politix Mens Wear
02.2006 - 08.2018
Certificate III - Business
Knowledge Space
Diploma - Fashion and Styling
Australian college of professional styling
Diploma - Sales and Marketing
C.I.E Cottage Industries
Degree - Architecture
University of Bordeaux
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