Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Websites
Timeline
Generic
Mervin Guinalon

Mervin Guinalon

Glenwood,NSW

Summary

Dedicated Customer Service Specialist providing skills to prioritise and multitask in a fast-paced working environment. Successfully works as part of the team to reach personal and business goals. Known for successfully handling escalated customer support issues.

A results-oriented leader with experience in sales and marketing, inventory control, and customer service roles. Led and managed various departments in Singapore for 8 years in the retail industry, and 6 years as a financial advisor in the insurance industry. Successfully works as part of the team to reach personal and business goals.

Known for successfully handling escalated customer support issues. Forward-thinking at operating departments efficiently to meet goals. Experienced and versatile.

Multi-format retailer with marketing skills. Collaborative leader with dedication to partnering with coworkers.

Promote an engaged, empowering work culture. Documented strengths in building and maintaining relationships with teammates. Trusted in event organising and hosting shows as part of my past time as side hustle.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Costumer Service Representative

Carrier Transcicold
Blacktown, New South Wales
06.2024 - Current
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Performed administrative tasks such as filing paperwork, updating databases and generating reports.
  • Developed strong relationships with customers by providing personalized assistance and support.
  • Tracked orders from start to finish to ensure timely delivery of goods or services.

Financial Advisor

Pru Life U.K, Philippines
Cebu City, Philippines
11.2016 - 12.2022
  • Developed financial plans and strategies tailored to clients' individual needs.
  • Conducted detailed analysis of clients' current financial situation, including risk assessment, cash flow management, and retirement planning.
  • Reviewed existing client accounts to identify any gaps or areas needing improvement.
  • Attend continuing education seminars to stay abreast of changes in industry regulations and best practices.
  • Facilitated client meetings to discuss portfolio performance and suggest modifications as needed.

Department Duty Manager

Cold Storage , Dairy Farm International Singapore
Singapore, Singapore
09.2013 - 10.2016
  • Analyzed weekly reports to identify areas for improvement in operations, budgeting, and staffing levels.
  • Implemented cost-saving initiatives throughout the department while maintaining high standards of quality assurance.
  • Supervised cash handling procedures, ensuring that all transactions were processed accurately.
  • Provided exceptional customer service to ensure customer satisfaction.
  • Reviewed customer feedback and complaints to identify areas of improvement in customer service processes.
  • Monitored staff performance to ensure adherence to customer service standards.
  • Developed and implemented strategies for providing an excellent customer service experience.

Inventory and Warehouse Manager

Giant Hypermarket, Dairy Farm International Singapore
Singapore, Singapore
11.2012 - 08.2013
  • Planned and implemented efficient warehousing systems for incoming and outgoing goods.
  • Maintained up-to-date knowledge of safety regulations and ensured compliance with them at all times.
  • Organized regular cycle counts of physical inventory to ensure accuracy of system data.
  • Conducted periodic audits of the warehouse environment to identify any potential hazards or risks.
  • Established procedures for receiving, storing, and handling hazardous materials safely.

Department Manager, Duty Manager(Costumer Service)

Giant Hypermarket, Dairy Farm International Singapore
Singapore, Singapore
09.2008 - 10.2012
  • Coached and trained new staff members, providing guidance on department policies and procedures.
  • Analyzed weekly reports to identify areas for improvement in operations, budgeting, and staffing levels.
  • Managed budgets effectively by making sure costs stayed within allocated limits.
  • Investigated customer complaints and provided solutions within acceptable time frames.
  • Processed orders, returns, exchanges, and refunds efficiently according to company policies.
  • Kept customer and system account information accurate and current to support timely resolutions for concerns.

Education

Bachelor of Science - Mass Communication

Southwestern University
Cebu City, Philippines
03-2008

Skills

  • Leadership
  • Sales and Marketing
  • Customer Service
  • Complaint resolution
  • Event Organising
  • Event Hosting

Certification

• Graduated to Amazon Web Services

reStart 12-week Program last December 30, 2022

• Licence to operate forklift

National licence to perform high risk work

Safework NSW

Accomplishments

• Senior National Achiever Award

PRU LIFE U.K Philippines (2020)

• Best in Leadership Award

Media Ministry, Praise Cathedral Global Outreach (2007)

Websites

Timeline

Costumer Service Representative

Carrier Transcicold
06.2024 - Current

Financial Advisor

Pru Life U.K, Philippines
11.2016 - 12.2022

Department Duty Manager

Cold Storage , Dairy Farm International Singapore
09.2013 - 10.2016

Inventory and Warehouse Manager

Giant Hypermarket, Dairy Farm International Singapore
11.2012 - 08.2013

Department Manager, Duty Manager(Costumer Service)

Giant Hypermarket, Dairy Farm International Singapore
09.2008 - 10.2012

Bachelor of Science - Mass Communication

Southwestern University

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Mervin Guinalon