Summary
Overview
Work History
Education
Skills
Timeline
Generic

Mervyn Baskaran

Perth

Summary

In an impressive display of enthusiasm and drive, I present myself as a dynamic & ambitious individual. I am adept at thriving in high-pressure situations. With an entrepreneurial mindset and a staunch commitment to independence in my work ethic, my strategies are focused on achieving value-driven growth and upscaling through risk and innovate solutions for risk control.

Overview

7
7
years of professional experience

Work History

Customer Service Representative

Shangri-La Hotel
01.2022 - 01.2023
  • Assisted guests with inquiries
  • Resolved customer complaints
  • Ensured a positive experience for all customers
  • Managed guest feedback and implemented improvements
  • Collaborated with other departments to meet guest needs.

Sales Representative

Payable
01.2020 - 01.2020
  • Generated leads and contacted potential customers to promote company products and services
  • Conducted product presentations and demonstrations to showcase features and benefits
  • Negotiated pricing and terms with clients to secure sales
  • Followed up with customers to ensure satisfaction and encourage repeat business
  • Monitored sales performance and reported on progress to sales manager.

Retail Sales Associate

LB Finance
01.2018 - 01.2020
  • Assisted customers in finding and selecting products that met their needs
  • Provided product demonstrations and information to assist customers in making informed decisions
  • Assisted in inventory management and restocking of merchandise
  • Achieved sales targets and upsold additional products to increase revenue
  • Collaborated with team members to create an engaging and positive shopping experience for customers.

Financial Advisor

Valibel Finance
01.2019 - 01.2019
  • Conducted financial assessments for clients to determine their financial goals and needs
  • Provided tailored financial advice and recommendations to clients
  • Assisted clients in setting up investment accounts, retirement plans, and insurance policies
  • Monitored client portfolios and made recommendations for adjustments as needed
  • Built and maintained strong relationships with clients to ensure long-term satisfaction and loyalty.

Customer Service Representative

Payable
01.2017 - 01.2017
  • Handled customer inquiries and complaints via phone, email, and in person
  • Processed customer orders and payments
  • Resolved issues and provided solutions to ensure customer satisfaction
  • Maintained customer records and updated database information
  • Collaborated with other departments to ensure smooth operations.

Sales Assistant

LB Finance
01.2016 - 01.2016
  • Greeted customers and assisted with their inquiries
  • Provided information on products and services offered by the company
  • Assisted in processing sales transactions and handling cash
  • Maintained cleanliness and organization of the retail space
  • Collaborated with team members to achieve sales targets.

Education

MBA International -

Edith Cowan University
Joondalup, Perth
01.2026

Bachelor of Commerce in International Business/Management -

Edith Cowan University Australia
12.2022

Skills

  • Comprehensive efficiency/ Quick learner
  • Decision-making
  • Risk management
  • Networking
  • Strategic thinking
  • Team player
  • Time management
  • Negotiation

Timeline

Customer Service Representative

Shangri-La Hotel
01.2022 - 01.2023

Sales Representative

Payable
01.2020 - 01.2020

Financial Advisor

Valibel Finance
01.2019 - 01.2019

Retail Sales Associate

LB Finance
01.2018 - 01.2020

Customer Service Representative

Payable
01.2017 - 01.2017

Sales Assistant

LB Finance
01.2016 - 01.2016

MBA International -

Edith Cowan University

Bachelor of Commerce in International Business/Management -

Edith Cowan University Australia

Similar Profiles

CREATE PROFILE
Mervyn Baskaran