Meryam Ishak
GREENFIELD PARK,NSW,NSW
Summary
To be employed in a challenging and ambitious environment and contribute to the development of the organisation and satisfy customer needs while also utilising and expanding my knowledge and skills.
Overview
5
5
years of professional experience
Work History
Customer Service Officer
Prairiewood Leisure Centre
01.2022 - Current
- Providing timely, courteous and efficient customer service at all times
- Processing payments using POS system, cash and card payments
- Handling customer complaints efficiently and according to company procedure
- Maintaining work area cleanliness and order
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer calls and emails to answer questions about products and services.
- Assisted call-in customers with questions and orders.
- Provided primary customer support to internal and external customers.
- Counted cash drawers and deposits, checked supplies and completed any other required opening or closing task to facilitate smooth team operations.
Tutor
GV Tuition
02.2021 - 10.2022
- Collaborated with students to complete homework assignments, identify lagging skills, and correct weaknesses.
- Provided homework assistance using specific curriculum and materials.
- Motivated students towards learning and studying to build self-confidence and reduce fear of failure.
- Supported students with helpful study habits and exam strategies.
- Developed student confidence through positive reinforcement strategies.
Customer Service Representative
Bing Lee
07.2022 - 09.2022
- Establishing a rapport while liaising with customers and determining their needs
- Handling customer complaints efficiently and according to company procedure
- Providing timely, courteous and efficient customer service at all times
- Handling customer orders in terms of items, payment, and deliveries.
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Barista and Waitress
Sergio’s Cake Shop
02.2021 - 10.2021
- Careful and fast-paced service when bringing out food or drink to the customers
- Connecting with customers personally in order to meet all their needs and expectations
- Kept server areas clean and stocked to increase efficiency while working tables.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Followed health and safety regulations relevant to hospitality industry to minimize accidents, incidents and liability to restaurant.
- Bussed tables during busy periods to assist staff and quickly turn over tables.
- Bussed and reset tables to keep dining room and work areas clean.
Customer Service Assistant
McDonald’s
06.2018 - 01.2021
- Providing timely, courteous, and efficient customer service at all times
- Processing payments using POS system, cash, and card payments
- Handling customer complaints efficiently and according to company procedure
- Promptly dealing with customer refunds, answering questions about menu items
- Maintaining work area cleanliness and order, while delivering customer service
Education
Bachelor of Visual Arts - Photomedia And Screen Arts
University of Sydney
Sydney, NSW11.2024
High School Certificate -
St Narsai Assyrian Christian College
Sydney, NSW09.2017
Skills
- Good communicator, Attentive listener, Motivated, Quick learner, Leader, Team worker, Respectful
- Ethical, Reliable, Hardworking, Courteous, Considerate, Punctual, Attention to detail
- Friendly and Vibrant personality
- Customer Support, Payment Processing, Data Entry
- Photo Editing, Photography, Develop Film, Digital Video, Adobe Photoshop
Timeline
Customer Service Representative
Bing Lee
07.2022 - 09.2022
Customer Service Officer
Prairiewood Leisure Centre
01.2022 - Current
Tutor
GV Tuition
02.2021 - 10.2022
Barista and Waitress
Sergio’s Cake Shop
02.2021 - 10.2021
Customer Service Assistant
McDonald’s
06.2018 - 01.2021
Bachelor of Visual Arts - Photomedia And Screen Arts
University of Sydney
High School Certificate -
St Narsai Assyrian Christian College
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