Summary
Overview
Work History
Education
Skills
Websites
Timeline
Generic

Meryem Ates

Townsville

Summary

Experienced communications advisor with a proven track record of developing and executing comprehensive communication strategies to support organizational objectives. Skilled in creating compelling content and powerful messaging through strategic analysis, resulting in successful outcomes. Demonstrated success in building strong relationships with key stakeholders and maintaining brand reputation, contributing to overall business growth and success.

Overview

11
11
years of professional experience

Work History

Member Experience Specialist

Queensland Country Health Fund
04.2025 - Current
  • Facilitated member onboarding processes to enhance overall experience and retention.
  • Developed comprehensive training materials for staff to improve service delivery and efficiency.
  • Analyzed member feedback to identify trends and recommend actionable improvements in services.
  • Coordinated cross-functional initiatives aimed at enhancing the overall member journey and satisfaction levels.
  • Maintained accurate records of all member communications and transactions, ensuring seamless coordination between departments involved in servicing accounts.
  • Spearheaded efforts to gather and analyze member feedback in real-time through social media channels, enabling rapid response to emerging issues or concerns.
  • Educated members about available resources and benefits associated with their memberships, maximizing utilization rates across various services provided by the organization.
  • Verified customer identification and documentation for compliant transactions.

Digital Service & Cover Review Team Leader

Bupa Health Insurance
02.2021 - 04.2025
  • Collaborated with other department leaders to establish shared goals and ensure alignment across teams.
  • Assisted in recruitment to build team of top performers.
  • Established clear communication channels to facilitate timely exchange of information between team members and stakeholders.
  • Led cross-functional teams to enhance operational efficiency and improve customer satisfaction.
  • Developed training programs for staff, fostering skill enhancement and team cohesion.
  • Motivated team members to surpass their targets, recognizing and rewarding their achievements.
  • Launched quality assurance practices for each phase of development
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Identified and communicated customer needs to supply chain capacity and quality teams.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.

Sales & Marketing Coordinator

Campus Living Villages
02.2018 - 02.2021
  • Led strategic marketing initiatives to enhance brand visibility and engagement.
  • Coordinated cross-functional teams to execute successful sales campaigns.
  • Established long-term partnerships with key industry influencers that further strengthened the company''s position within the market.
  • Enhanced brand visibility by managing online presence, including company website and social media accounts.
  • Collaborated with leadership to identify marketing and communication needs for team and stakeholders.
  • Crafted compelling content for newsletters, press releases, and social media to drive audience interaction.
  • Streamlined internal communication for increased efficiency between the sales and marketing teams.
  • Proofread and edited materials prepared by all staff to check and correct spelling, grammar, and style.
  • Served as a trusted advisor to senior leadership on matters related to internal messaging during times of organizational change.
  • Coordinated with creative and design teams to produce high-quality visuals for marketing materials.
  • Maintained corporate website using content management systems and associated plugins.

Logistics Specialist

Hello Fresh
10.2016 - 02.2018
  • Managed internal communications to ensure alignment of company goals and employee engagement initiatives.
  • Led crisis communication efforts, crafting timely responses to mitigate reputational risks effectively.
  • Provided administrative support to senior team members.
  • Managed logistics for company events, including scheduling, vendor coordination, and on-site support.
  • Served as the primary contact point for external partners, managing correspondences professionally with effective communication skills.
  • Took photographs and videos during special events for promotional materials and social media pages.
  • Produced and distributed brochures, newsletters and press kits.
  • Supported public relations managers with writing, researching and preparation of materials

Retail Supervisor

Sussan
01.2014 - 09.2016
  • Evaluated data on stock levels, customer sales and other factors, assessed trends and reported on findings to help senior management make effective operational decisions.
  • Adapted staffing schedules according to peak hours and seasonal demands for optimal customer service coverage.
  • Increased customer satisfaction by providing exceptional service and addressing customer concerns promptly.
  • Resolved conflicts among staff members professionally and fairly, maintaining a cohesive team dynamic.
  • Boosted store sales through effective merchandising, product placement, and promotional displays.
  • Trained team members in successful strategies to meet operational and sales targets.

Education

Bachelor of Communications - Communications, Major in PR & Digital Media

University of Technology Sydney
11.2019

Certificate III - Business Services

TAFE NSW
NSW
12.2014

High School Diploma -

Marsden High School
11-2014

Skills

  • Writing clear, engaging internal content
  • Editing and proofreading for tone and clarity
  • Developing FAQs, talking points, and newsletters
  • Translating complex information into simple language
  • Consistency in brand voice and style across platforms
  • Intranet content management (eg, SharePoint)
  • Email communications (eg, Outlook, Mailchimp, Campaign Monitor)
  • Microsoft Office Suite (Word, PowerPoint, Excel)
  • Microsoft Teams and Slack for internal communication
  • Adobe Acrobat and basic Creative Suite (for visual comms, optional)

Timeline

Member Experience Specialist

Queensland Country Health Fund
04.2025 - Current

Digital Service & Cover Review Team Leader

Bupa Health Insurance
02.2021 - 04.2025

Sales & Marketing Coordinator

Campus Living Villages
02.2018 - 02.2021

Logistics Specialist

Hello Fresh
10.2016 - 02.2018

Retail Supervisor

Sussan
01.2014 - 09.2016

High School Diploma -

Marsden High School

Bachelor of Communications - Communications, Major in PR & Digital Media

University of Technology Sydney

Certificate III - Business Services

TAFE NSW

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Meryem Ates