Meryem Efica
ZS Camouflage
Sydney
14
years of professional experience
Personable and dedicated employee with extensive experience in various roles. Solid team player with an upbeat, positive attitude. Articulate, enthusiastic and results-oriented - demonstrating a passion for building relationships, cultivating partnerships and growing businesses.
Work History
Paramedical Tattoo Artist
9 Months- Liaising with clients
- Coordinated patient scheduling, booking reminders, confirmations, cancellations, refunds and payments for billing.
- Carried out day-day-day duties accurately and efficiently.
- Increased sales by 20%.
- Tattooing various skin conditions including hyperpigmentation, stretch marks and scars.
- Maintaining safe and hygienic practices, infection control
- Preparing pre and post patient treatment plans
- Recording patient notes
- Implementing general and work specific OHS & WHS practices
Group Leader
5 Months- Hosting guests
- First point of contact for guests
- Assisting with group activities
- Maintaining equipment and public areas
- Liaising with guests to ensure customer needs are met and satisfied
- Liaising with team members
- Assisting with food services
- Maintaining cleanliness and safety of grounds
Guest Service Agent
5 Months- Company Overview: Bankstown, NSW
- Processed guest check-ins and check-outs following procedures for fast turnover
- Responded to enquiries and reservations via phone, email and in person
- Attended to guest's requests
- Creating memorable experiences and a warm atmosphere making guests feel at home and always smiling
- Processing all payments & settling accounts
- Coordinating with housekeeping and other services
- Demonstrating strong knowledge of the hotel and local area
- Collaborated with team members for smooth operation and increase guest satisfaction
- Administration associated with Front Office Department
- Advised guests of membership benefits and encouraged them to sign up, exceeding KPI's
- Bankstown, NSW
Clinical Receptionist
7 Months- Liaising with clients
- Coordinated patient scheduling, booking reminders, confirmations, cancellations, refunds and payments for billing
- Carried out day-day-day duties accurately and efficiently
- Increased sales by 20%
- Tattooing various skin conditions including hyperpigmentation, stretch marks and scars
- Maintaining safe and hygienic practices, infection control
- Preparing pre and post patient treatment plans
- Recording patient notes
- Implementing genera and work specific OHS & WHS practices
APS3 Customer Service Officer
2 Months- Managed over 50 customer calls per day
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Assisted customers to access, navigate or interpret services across a range of payments, programs and services
- Actively promoted, demonstrated and where appropriate, referred customers to department's self-managed and digital services
- Exercised appropriate delegations in accordance with legislation and guidelines
- Identified and prioritized customers who were vulnerable, in distress or had accessibility issues, and escalating to leadership team
- Communicated in effective ways to build relationships and engage with diverse groups of people
- Collaborated with other staff in immediate work area and in other areas of agency
- Demonstrated relevant computer literacy skills
- Dissolving tense situation involving distressed customers
Customer Service Representative
2 Months- Managed over 40 customers per day
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor
- Documented conversations with customers to track requests, problems and solutions
- Fielded customer complaints and queries, fast-tracking them for problem resolution
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions
- Reviewed customer account information to determine current issues and potential solutions
- Asked probing questions to determine service needs and accurately input information into electronic systems
- Tracked parcels and parcel activities using various electronic systems
- Delivered excellent customer service, resulting in consistent 99% customer satisfaction rating
Personal Care Assistant
2 Years 9 Months- Maintained clean, healthy and organized environments for client’s wellbeing, safety and hygiene
- Laundered clothing and bedding to prevent infection
- Planned and prepared nutritious meals and snacks to specific diet needs
- Drove clients to shop for groceries, attend doctor appointments and run errands
- Recorded patient temperature, pulse and blood pressure
- Reported concerns to management and patients’ families
- Developed patient care plans with doctors and registered nurses
- Maintained network of connected caregivers to promote continuous professional development
- Observed patients for changes in physical, emotional, mental or behavioral condition and injuries
- Examined and addressed lacerations, contusions and physical symptoms to assess and prioritize the need for further attention
- Aided with mobility and independence for disabled individuals and continually monitored safety
Store Assistant
2 Years 11 Months- Processing payments
- Balancing cash register
- Provided exceptional services and pleasant shopping experiences to retail customers
- Conducted product demonstrations to highlight features and redirect objections to positive aspects
- Styling
- Maintaining store security
- Dissolving tense situations
- Increased sales and customer satisfaction through personalized servicing
Catering Assistant
2 Years 3 Months- Assisting in high volume catering orders, preparing over 1000 meals per day
- Adhering to KPI's
- Following set menus and instructions
- Plating and arranging meals
- Handling and packaging items for distribution
- Complying with OHS and HACCP policy and standards
- Daily maintenance and cleaning of service and kitchen areas
- Providing sufficient information and handover to team members for following shift
Dental Assistant and Receptionist
3 Years 4 Months- Managing front office administration, customer service, appointment management, billing and documentation
- Contacted other medical facilities to confirm medical histories and prevent inaccurate diagnoses
- Scheduled follow-up appointments as designated by physician
- Helped patients’ complete paperwork and explained processes and procedures
- HICAPS operation
- D4W/Open Dental software operation
- Maintained office supplies inventory
- Assisted dentist during procedures
- Created dental x-rays using traditional and digital methods to help dentists detect tooth decay, cavities and other issues needing to be treated
- Sanitized equipment, cleaned treatment rooms and restocked supplies after each patient's treatment
- Gathered and reviewed patient records, data and health history to share with dentists for quick and accurate patient assessments, diagnoses and treatment
- Entered patient data into dental records system and observed confidentiality rules to maintain patient privacy
- Educated patients on treatment procedures and post-procedure home care
- Built loyal patient following and retained return patients by providing empathetic and caring service
Education
Master of Counselling Diploma
Skills
Creative visionary
Interpersonal Communication
Attention to Detail
Flexible and Adaptable
Analytical and Critical Thinking
Self-Motivated
Effective communication skills
Problem-solving skills
Management abilities
Customer relations focused
Team player
Sociable
Sensible
Upbeat
Reliable
Timeline
Paramedical Tattoo Artist
ZS Camouflage
02.2024 - 11.2024Read More
Group Leader
NSW Sports and Recreation
08.2023 - 01.2024Read More
Guest Service Agent
Mercure Hotel
01.2023 - 06.2023Read More
Clinical Receptionist
ZS Camouflage
04.2022 - 11.2022Read More
APS3 Customer Service Officer
Services NSW
01.2022 - 03.2022Read More
Customer Service Representative
Toll Group
10.2021 - 12.2021Read More
Personal Care Assistant
IWAA, Aged Care
10.2018 - 07.2021Read More
Store Assistant
THE EMINA SHOP
01.2017 - 12.2019Read More
Catering Assistant
ALPHA FLIGHT SERVICES, GATE GOURMET
09.2014 - 12.2016Read More
Dental Assistant and Receptionist
DELLWOOD DENTAL
03.2011 - 07.2014Read More
Health & Harmony Colleges
Master of Counselling Diploma
Read More