Meryem Efica
Sydney
Summary
Personable and dedicated employee with extensive experience in various roles. Solid team player with an upbeat, positive attitude. Articulate, enthusiastic and results-oriented - demonstrating a passion for building relationships, cultivating partnerships and growing businesses.
Overview
14
14
years of professional experience
Work History
Paramedical Tattoo Artist
ZS Camouflage
02.2024 - 11.2024
- Liaising with clients
- Coordinated patient scheduling, booking reminders, confirmations, cancellations, refunds and payments for billing.
- Carried out day-day-day duties accurately and efficiently.
- Increased sales by 20%.
- Tattooing various skin conditions including hyperpigmentation, stretch marks and scars.
- Maintaining safe and hygienic practices, infection control
- Preparing pre and post patient treatment plans
- Recording patient notes
- Implementing general and work specific OHS & WHS practices
Group Leader
NSW Sports and Recreation
08.2023 - 01.2024
- Hosting guests
- First point of contact for guests
- Assisting with group activities
- Maintaining equipment and public areas
- Liaising with guests to ensure customer needs are met and satisfied
- Liaising with team members
- Assisting with food services
- Maintaining cleanliness and safety of grounds
Guest Service Agent
Mercure Hotel
01.2023 - 06.2023
- Company Overview: Bankstown, NSW
- Processed guest check-ins and check-outs following procedures for fast turnover
- Responded to enquiries and reservations via phone, email and in person
- Attended to guest's requests
- Creating memorable experiences and a warm atmosphere making guests feel at home and always smiling
- Processing all payments & settling accounts
- Coordinating with housekeeping and other services
- Demonstrating strong knowledge of the hotel and local area
- Collaborated with team members for smooth operation and increase guest satisfaction
- Administration associated with Front Office Department
- Advised guests of membership benefits and encouraged them to sign up, exceeding KPI's
- Bankstown, NSW
Clinical Receptionist
ZS Camouflage
04.2022 - 11.2022
- Liaising with clients
- Coordinated patient scheduling, booking reminders, confirmations, cancellations, refunds and payments for billing
- Carried out day-day-day duties accurately and efficiently
- Increased sales by 20%
- Tattooing various skin conditions including hyperpigmentation, stretch marks and scars
- Maintaining safe and hygienic practices, infection control
- Preparing pre and post patient treatment plans
- Recording patient notes
- Implementing genera and work specific OHS & WHS practices
APS3 Customer Service Officer
Services NSW
01.2022 - 03.2022
- Managed over 50 customer calls per day
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Assisted customers to access, navigate or interpret services across a range of payments, programs and services
- Actively promoted, demonstrated and where appropriate, referred customers to department's self-managed and digital services
- Exercised appropriate delegations in accordance with legislation and guidelines
- Identified and prioritized customers who were vulnerable, in distress or had accessibility issues, and escalating to leadership team
- Communicated in effective ways to build relationships and engage with diverse groups of people
- Collaborated with other staff in immediate work area and in other areas of agency
- Demonstrated relevant computer literacy skills
- Dissolving tense situation involving distressed customers
Customer Service Representative
Toll Group
10.2021 - 12.2021
- Managed over 40 customers per day
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor
- Documented conversations with customers to track requests, problems and solutions
- Fielded customer complaints and queries, fast-tracking them for problem resolution
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions
- Reviewed customer account information to determine current issues and potential solutions
- Asked probing questions to determine service needs and accurately input information into electronic systems
- Tracked parcels and parcel activities using various electronic systems
- Delivered excellent customer service, resulting in consistent 99% customer satisfaction rating
Personal Care Assistant
IWAA, Aged Care
10.2018 - 07.2021
- Maintained clean, healthy and organized environments for client’s wellbeing, safety and hygiene
- Laundered clothing and bedding to prevent infection
- Planned and prepared nutritious meals and snacks to specific diet needs
- Drove clients to shop for groceries, attend doctor appointments and run errands
- Recorded patient temperature, pulse and blood pressure
- Reported concerns to management and patients’ families
- Developed patient care plans with doctors and registered nurses
- Maintained network of connected caregivers to promote continuous professional development
- Observed patients for changes in physical, emotional, mental or behavioral condition and injuries
- Examined and addressed lacerations, contusions and physical symptoms to assess and prioritize the need for further attention
- Aided with mobility and independence for disabled individuals and continually monitored safety
Store Assistant
THE EMINA SHOP
01.2017 - 12.2019
- Processing payments
- Balancing cash register
- Provided exceptional services and pleasant shopping experiences to retail customers
- Conducted product demonstrations to highlight features and redirect objections to positive aspects
- Styling
- Maintaining store security
- Dissolving tense situations
- Increased sales and customer satisfaction through personalized servicing
Catering Assistant
ALPHA FLIGHT SERVICES, GATE GOURMET
09.2014 - 12.2016
- Assisting in high volume catering orders, preparing over 1000 meals per day
- Adhering to KPI's
- Following set menus and instructions
- Plating and arranging meals
- Handling and packaging items for distribution
- Complying with OHS and HACCP policy and standards
- Daily maintenance and cleaning of service and kitchen areas
- Providing sufficient information and handover to team members for following shift
Dental Assistant and Receptionist
DELLWOOD DENTAL
03.2011 - 07.2014
- Managing front office administration, customer service, appointment management, billing and documentation
- Contacted other medical facilities to confirm medical histories and prevent inaccurate diagnoses
- Scheduled follow-up appointments as designated by physician
- Helped patients’ complete paperwork and explained processes and procedures
- HICAPS operation
- D4W/Open Dental software operation
- Maintained office supplies inventory
- Assisted dentist during procedures
- Created dental x-rays using traditional and digital methods to help dentists detect tooth decay, cavities and other issues needing to be treated
- Sanitized equipment, cleaned treatment rooms and restocked supplies after each patient's treatment
- Gathered and reviewed patient records, data and health history to share with dentists for quick and accurate patient assessments, diagnoses and treatment
- Entered patient data into dental records system and observed confidentiality rules to maintain patient privacy
- Educated patients on treatment procedures and post-procedure home care
- Built loyal patient following and retained return patients by providing empathetic and caring service
Education
Master of Counselling Diploma -
Health & Harmony Colleges
Woolloongabba, QLD02.2024
Skills
- Creative visionary
- Interpersonal Communication
- Attention to Detail
- Flexible and Adaptable
- Analytical and Critical Thinking
- Self-Motivated
- Effective communication skills
- Problem-solving skills
- Management abilities
- Customer relations focused
- Team player
- Sociable
- Sensible
- Upbeat
- Reliable
Timeline
Paramedical Tattoo Artist
ZS Camouflage
02.2024 - 11.2024
Group Leader
NSW Sports and Recreation
08.2023 - 01.2024
Guest Service Agent
Mercure Hotel
01.2023 - 06.2023
Clinical Receptionist
ZS Camouflage
04.2022 - 11.2022
APS3 Customer Service Officer
Services NSW
01.2022 - 03.2022
Customer Service Representative
Toll Group
10.2021 - 12.2021
Personal Care Assistant
IWAA, Aged Care
10.2018 - 07.2021
Store Assistant
THE EMINA SHOP
01.2017 - 12.2019
Catering Assistant
ALPHA FLIGHT SERVICES, GATE GOURMET
09.2014 - 12.2016
Dental Assistant and Receptionist
DELLWOOD DENTAL
03.2011 - 07.2014
Master of Counselling Diploma -
Health & Harmony Colleges
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