Summary
Overview
Work History
Education
Skills
Personal Qualities
Availability
Hobbies
Timeline
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Meryem Hejazi

Kealba,VIC

Summary

Knowledgeable and dedicated customer service professional with extensive experience in problem-solving. Solid team player with outgoing, positive demeanour and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialise in quality, speed and process optimisation. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

2
2
years of professional experience

Work History

Admin / Customer Service Representative

Westbourne Limousines
01.2022 - 01.2024
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Answered constant flow of customer calls with minimal wait times.
  • Updated account information to maintain customer records.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
  • Contributed to sales growth by upselling products and services based on individual customer requirements.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Handled customer inquiries and suggestions courteously and professionally.

Waitress

Slices Family Restaurant
01.2024 - 04.2024
  • Short gig to widen experience.
  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
  • Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
  • Maintained clean and welcoming dining environment, ensuring a positive guest experience.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Used cash registers and credit card machines to cash out customers.
  • Greeted new customers, discussed specials, and took drink orders.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Collaborated with team members to consistently provide efficient service during peak hours.
  • Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
  • Bussed tables during busy periods to assist staff and quickly turn over tables.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Followed health and safety regulations relevant to hospitality industry to minimize accidents, incidents and liability to restaurant.

Event Assistant

Lakeside Banquet & Convention Centre
07.2022 - 09.2022
  • Short gig to widen experience.
  • Managed event set-up and tear-down, ensuring timely completion of tasks for seamless transitions.
  • Assisted in organizing successful events by collaborating with vendors and suppliers.
  • Directed team to set up and keep banquet space clean and presentable for guests.
  • Improved communication between team members with clear instructions, resulting in more efficient task execution during events.
  • Performed event coordination for larger parties and gatherings.
  • Maximized brand exposure at events through careful placement of promotional materials and signage throughout venues.
  • Set up event facilities and equipment, cleaned areas, and organized supplies.

Education

High School Diploma -

Taylors Lakes Secondary College
Taylors Lakes
11.2024

Skills

  • Customer Service
  • Problem-solving abilities
  • Active Listening
  • Critical Thinking
  • Customer Relations
  • Problem Resolution
  • Call-Centre Experience
  • Microsoft Operations
  • Administrative Support
  • Team Collaboration
  • Cash Handling
  • Service prioritization
  • Marketing knowledge

Personal Qualities

Warm, flexible, confident, organised, disciplined, creative, honest

Availability

Monday-Friday: 3:30pm - late

Saturday-Sunday: All day

Hobbies

Track, Wellness, Beauty, True Crime, Gaming

Timeline

Waitress

Slices Family Restaurant
01.2024 - 04.2024

Event Assistant

Lakeside Banquet & Convention Centre
07.2022 - 09.2022

Admin / Customer Service Representative

Westbourne Limousines
01.2022 - 01.2024

High School Diploma -

Taylors Lakes Secondary College

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Meryem Hejazi