Meryem Kuru
Melbourne
Summary
Dynamic customer service professional with extensive experience at Bank of Queensland, excelling in problem-solving and conflict resolution. Recognised for delivering exceptional service while maintaining reliability and professionalism. Proven ability to handle complaints effectively, contributing to customer satisfaction and loyalty in high-pressure environments. Adept at utilising call centre expertise to enhance customer experiences.
Overview
4
4
years of professional experience
Work History
Customer Service Consultant
Bank of Queensland
02.2025 - Current
- Provided technical support assistance to help troubleshoot any problems encountered by customers.
- Kept up-to-date knowledge on new products, services available in order to provide better advice, service.
- Developed strong customer service skills through resolving customer queries and complaints in a timely manner.
- Communicated effectively with customers via telephone, email, online chat, social media platforms.
Team Member
Boost Juice
10.2024 - 01.2025
- Gained valuable experience in a fast-paced environment by quickly learning new processes, procedures, and systems.
- Communicated effectively with customers, supervisors, and team members.
- Performed opening and closing duties, including store cleaning and restocking.
- Arrived on time for shifts and adhered to company dress code guidelines.
Front of House Cashier
Hungry Jacks
09.2021 - 11.2021
- Processed customer orders and ensured the accuracy of their purchases.
- Resolved and de-escalated issues to address customer concerns.
- Informed customers of special promotions, loyalty programs, and discounts.
- Followed all safety protocols while handling money.
- Delivered customer service by greeting customers and answering any store inquiries.
- Maintained an organized work area to ensure fast and efficient customer service.
Restaurant Team Member
Gladdy Kebabs
04.2021 - 06.2021
- Sourced ingredients for planned menus ahead of time.
- Used manual or electric appliances to clean, peel and trim foods.
- Cleaned and sanitized hands and surfaces to optimize food safety and comply with health department regulations.
- Maintained knowledge of safety and emergency procedures, remaining aware of accident prevention policies.
- Prioritized multiple tasks in dynamic environment and stayed calm and composed.
Education
High School Diploma -
Roxburgh College
11.2024
Skills
- Reliability and punctuality
- Professional demeanor
- Team collaboration
- Problem-solving abilities
- Positive attitude
- Customer service excellence
- Organizational skills
- Conflict resolution
- Call centre experience
- Money handling
- Complaint handling
- Customer service
- Inbound call management
LANGUAGES
Turkish
Advanced
first language
Timeline
Customer Service Consultant
Bank of Queensland
02.2025 - Current
Team Member
Boost Juice
10.2024 - 01.2025
Front of House Cashier
Hungry Jacks
09.2021 - 11.2021
Restaurant Team Member
Gladdy Kebabs
04.2021 - 06.2021
High School Diploma -
Roxburgh College
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