Merym Mir
Ringwood East,VIC
Summary
Proven Disability Support Worker from Hands of Angels, adept in disability awareness and relationship building, enhanced client functioning through compassionate care and targeted skill-building activities. Excelled in a retail assistant role at Spotlight, boosting customer satisfaction through exceptional service and product knowledge. Achieved measurable improvements in client and customer outcomes. Highly motivated professional demonstrates ability to develop and implement successful plans of action to address individual needs. Possesses strong problem-solving skills to reduce barriers. Committed to helping individuals and families.
Overview
13
13
years of professional experience
Work History
Disability Support Worker
Hands of Angels
09.2022 - Current
- Drove clients safely to social activities and appointments.
- Developed strong interpersonal relationships with clients, earning their trust and respect through consistent empathy and understanding.
- Supported clients in maintaining a clean living space by assisting with household tasks such as laundry, meal preparation, and general tidying.
- Enhanced quality of life for clients with physical and intellectual disabilities through compassionate care and assistance.
- Provided emotional support to clients during challenging times, fostering resilience and coping skills.
- Communicated regularly with family members about client progress, addressing any concerns or questions promptly.
- Assisted clients in reaching personal goals through targeted skill-building activities and therapeutic interventions.
- Advocated fiercely on behalf of clients when necessary to ensure their rights were respected in various settings such as education or healthcare environments.
- Participated in ongoing professional development opportunities to stay current on best practices within the disability support field.
- Worked closely with therapists and other specialists to implement prescribed interventions consistently, leading to measurable improvements in client functioning.
Retail Assistant
Spotlight
10.2011 - 11.2023
- Used POS system to process sales, returns, online orders, and gift card activations.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Maintained tidy and organized store environment to comply with cleanliness standards.
- Collaborated with team members to accomplish sales goals and improve overall store performance.
- Interacted with customers proactively, identifying needs and offering suitable product recommendations.
- Actively engaged customers to provide general assistance and information on store merchandise.
- Handled returns and exchanges professionally, adhering to company policies while prioritizing customer satisfaction.
- Contributed to a welcoming atmosphere through courteous interactions with both customers and fellow staff members.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Boosted customer satisfaction by providing exceptional service and addressing inquiries efficiently.
- Demonstrated flexibility by adapting to various roles within the retail environment as needed.
- Assisted in training new employees, contributing to the development of a knowledgeable workforce.
- Assisted customers with prompt and polite support in-person and via telephone.
- Provided exceptional support during peak hours by managing long queues and multitasking effectively under pressure.
- Resolved customer complaints professionally, maintaining a positive brand image.
- Answered incoming calls and emails to provide product information, features and benefits.
- Updated product pricing and signage to reflect current promotions and discounts.
- Educated customers on product features and benefits, leading to informed purchase decisions.
- Enhanced customer loyalty with personalized shopping assistance, leading to repeat visits.
Education
Diploma - Counseling
Australian College of Applied Psychology
Melbourne, VIC02.2013
Skills
- Daily living assistance
- Independent Living Support
- Relationship Building
- Disability Awareness
- Disability Services
- Health and safety
- Meal Planning
- Individual Support Plans
- Family Communication
- Emotional Support
- Transportation Assistance
- Social Skills Development
- Positive Reinforcement
- Multicultural Sensitivity
- Appointment management
- Family liaison
- Goal Setting
Reading, arts and craft and exploring new places
I enjoy reading books; I love learning through reading educational articles and/or books to enhance my knowledge on certain areas specially where it can help me in my profession. Art is a form of therapy for me so often through art and craft projects I find the inner peace and start afresh. I have been enjoying finding and exploring new places to connect with mother nature.
Languages
Persian
Native or Bilingual
Dari
Native or Bilingual
Timeline
Disability Support Worker
Hands of Angels
09.2022 - Current
Retail Assistant
Spotlight
10.2011 - 11.2023
Diploma - Counseling
Australian College of Applied Psychology
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