Mesara Rupkhamdee
Newport,VIC
Summary
Adept at enhancing operational efficiency and guest satisfaction, I leveraged staff training and development skills at Empire Hospitality to significantly improve service quality. My keen attention to detail and problem-solving abilities led to a notable reduction in workplace accidents and a boost in team performance, showcasing my commitment to excellence and adaptability in fast-paced environments.
Overview
5
5
years of professional experience
Work History
Housekeeping Supervisor
Empire Hospitality
01.2021 - Current
- Implemented safety protocols for handling hazardous materials, reducing workplace accidents and ensuring compliance with OSHA regulations.
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Regularly monitored employees'' adherence to hotel policies and procedures, ensuring consistent application of brand standards across the department.
- Trained and mentored all new personnel to maximize quality of service and performance.
- Improved overall guest satisfaction by consistently maintaining clean and organized rooms and common areas.
- Increased employee performance through effective supervision and training.
- Communicated repair needs to maintenance staff.
- Worked with front desk to respond promptly to all guest requests.
- Addressed customer feedback and complaints to maximize satisfaction.
F&B Attendant
Stamford Plaza Hotel
04.2021 - Current
- Assisted in maintaining a clean and organized dining area, ensuring a pleasant atmosphere for guests.
- Streamlined order processing by accurately taking orders and communicating them to kitchen staff.
- Accommodated diverse dietary requirements of guests through careful communication with kitchen staff when relaying orders or modifications.
- Supported smooth restaurant operations by promptly addressing guest inquiries and concerns.
Public Area Attendant
Empire Hospitality
06.2020 - 12.2020
- Cleared rubbish and debris from lobby, elevators, stairways, and hallways to uphold cleanliness standards.
- Contributed to a positive work environment through effective communication and teamwork with colleagues and supervisors.
- Conserved energy consumption through prudent use of electricity while performing daily tasks such as vacuuming, mopping, and dusting.
- Improved overall cleanliness by efficiently executing daily cleaning tasks in public areas.
Room Attendant
Stamford Plaza Hotel
01.2020 - 06.2020
- Responded to guest requests for assistance, toiletries, and personal care items.
- Vacuumed, dusted and maintained common areas, hallways, and waiting areas at elevators.
- Achieved time management goals by following designated schedules and completing assigned tasks within allotted time frames.
- Performed deep-cleaning assignments on a regular basis to maintain the hotel''s overall appearance and appeal for both new and returning guests alike.
Education
BBA - Business
Bridge Business College
Sydney, NSW04-2020
Bachelor of Science - Biotechnology
Kasetsart University
Thailand03-2014
Skills
- Task assignment
- Department coordination
- Staff training and development
- Document control
- Teamwork and collaboration
- Problem-solving abilities
- Attention to detail
- Adaptability and flexibility
employee of the year 2024
In recognition of being employee of the year for demonstrating exceptional dedication, performance, and commitment to excellence.
Timeline
F&B Attendant
Stamford Plaza Hotel
04.2021 - Current
Housekeeping Supervisor
Empire Hospitality
01.2021 - Current
Public Area Attendant
Empire Hospitality
06.2020 - 12.2020
Room Attendant
Stamford Plaza Hotel
01.2020 - 06.2020
BBA - Business
Bridge Business College
Bachelor of Science - Biotechnology
Kasetsart University
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