Meshelle Ednie

• Enhanced guest satisfaction by efficiently managing check-ins and check-outs at the hotel reception.
• Provided exceptional customer service for a memorable stay, addressing guest inquiries and resolving issues promptly.
• Streamlined reservation processes by diligently organizing and updating booking information in the hotel management system.
• Collaborated with housekeeping staff to ensure timely room availability and cleanliness for incoming guests.
• Managed cash transactions accurately, maintaining proper financial records for the reception area.
• Ensured high-quality telephone etiquette by answering calls promptly and professionally while managing multiple lines during peak hours.
• Demonstrated adaptability during busy periods by multitasking effectively to manage competing demands without compromising quality of service.
• Completed late check-ins and directed guests to rooms and facilities.
• Collected room deposits, fees, and payments.
• Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
• Contacted housekeeping staff and maintenance department to resolve issues with guest rooms.
• Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.

Manage all aspects of group reservations with a primary focus on Conference and Events accommodation blocks.

Successfully achieved business profit goals by working closely with the Sales Department, C&E Coordinators and Conference PCO’s.

• Created Revenue by cultivating loyalty and return conferences.
• Improved customer satisfaction with timely and accurate coordination of group reservations.
• Effective delivery of conference rooming lists with attention to detail.
• Create Group blocks.
• Manage rooming lists, cut off dates.
• Set up billing instructions and Master accounts.
• Building strong relationships with PCO’s and conference Organisers.
• Inbound reservations and coordination.
• Undertaking day to day duties associated with accommodation reservations.
• Understanding of rate codes and rate rules, building a rate codes

Manage all aspects of group reservations with a primary focus on Conference and Events accommodation blocks.

Successfully achieved business profit goals by working closely with the Sales Department, C&E Coordinators and Conference PCO’s.

• Created Revenue by cultivating loyalty and return conferences.
• Improved customer satisfaction with timely and accurate coordination of group reservations.
• Effective delivery of conference rooming lists with attention to detail.
• Create Group blocks.
• Manage rooming lists, cut off dates.
• Set up billing instructions and Master accounts.
• Building strong relationships with PCO’s and conference Organisers.
• Inbound reservations and coordination.
• Undertaking day to day duties associated with accommodation reservations.
• Understanding of rate codes and rate rules, building a rate codes