Mesulame Ratumaiyale
Navua Town,Serua
Summary
Dynamic Recreation & Activities Manager with expertise in enhancing guest experiences and managing successful events. Proven track record in staff training and development, ensuring high-quality service delivery and operational efficiency.
Experienced with coordinating diverse recreational programs and events. Utilizes strong organizational and leadership skills to ensure smooth execution and participant satisfaction. Track record of creating engaging activities that promote team collaboration and achieve desired outcomes.
Results-oriented professional with over 4 years of experience in hospitality management and event coordination. Skilled in effective communication, teamwork, and developing innovative programs that boost guest satisfaction and improve operational workflows.
Overview
2027
2027
years of professional experience
1
1
Certification
Work History
Recreation & Activities Manager
Club Wyndham Resort
Denarau Island Nadi
2026 - Current
- Coordinated daily activities and events to enhance guest engagement and satisfaction.
- Developed and implemented activity schedules that aligned with resort themes and guest preferences.
- Managed vendor relationships to secure quality supplies and services for on-site events.
- Facilitated team training sessions to improve service delivery and operational efficiency.
- Enhanced guest experiences by integrating feedback into program development and planning processes.
- Managed inventory control, tracking usage, and replenishing supplies to maintain optimal levels for seamless operation of all activities.
- Developed strong relationships with local vendors for activity supplies and services, ensuring competitive pricing and reliable service.
- Maintained safety standards across all activities, conducting regular audits and addressing any concerns promptly.
- Developed an employee recognition program that acknowledged outstanding performance among activity staff, promoting a positive work environment and increased job satisfaction.
- Managed a team of activity coordinators, providing training and support to ensure consistent high-quality experiences for guests.
Duty Manager
Club Wyndham
Denarau Island Nadi
2024 - Current
- Supervised daily operations to ensure exceptional guest experiences and service quality.
- Coordinated staff schedules and training sessions to optimize team performance and service delivery.
- Resolved guest concerns promptly, enhancing satisfaction and loyalty through effective communication.
- Conducted regular inspections of property to maintain safety standards and compliance with regulations.
- Developed training materials that improved onboarding processes for new staff members.
- Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
- Handled escalated customer issues with diplomacy, ensuring satisfactory resolution while preserving long-term client relationships.
- Oversaw inventory management, ordering supplies as needed to maintain adequate stock levels and minimize waste.
- Assisted in recruiting, hiring and training of team members.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
Senior Domestic Officer
Office of the President
Berkley Crescent Suva
2018 - 12.2021
- Managed departmental budgets effectively, ensuring optimal allocation of resources for necessary equipment and training.
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Led team in optimizing operational workflows to enhance productivity and efficiency.
- Conducted regular assessments of operational processes, identifying areas for cost savings and process enhancements.
- Established key performance indicators to measure success and inform decision-making across departments.
- Managed and motivated employees to be productive and engaged in work.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Improved safety procedures to create safe working conditions for workers.
- Facilitated team brainstorming sessions that led to innovative solutions for long-standing operational challenges.
Skills
- Staff training and development
- Hospitality management
- Event management
- Talent acquisition
- Time management
- Attention to detail
- Public speaking
- Creative direction
- Performance analysis
- Teamwork
- Adaptability and flexibility
- Effective communication
Certification
- Training of Trainers Module 1- 2025 FNU
- Writing Standard Operating Procedures Training - 2018 USP
- Drafting Reports and Proposal Training - 2018 USP
- Workplace Leadership Training - 2018 USP
- Record Management Training - USP
- Open Merit and Selection (OMRS) Guideline - USP
- Internal Management Auditing - Ministry of Labour 2016
- Labour Management Consultation & Cooperation Committee(LMCC) Members - 2016 Ministry of Labour.
- Fire Warden Training - National Fire Authority 2016
- Cardiopulmonary Resuscitation & Oxygen Administration Training - 2016 Fiji Red Cross.
- Recruiting Top Talent & 3 Routes to Good Communication - 2014 Club Wyndham in house training.
- Managing Customers Complaint - 2014 Club Wyndham.
- Finance for Non-Finance Managers - 2012 FNU
- Develop and Implement Occupation Health & Safety System in the Workplace - 2012 Module 3 & 4 FNU.
- Effective Stock Taking Skills - 2012 FNU
- Telephone Etiquette Skills - 2012 FNU
- Occupational Health & Safety for Representative and Committee Members - 2012 Module 1 & 2.
- Boat Master Training & Basic Sea Safety - 2002 Fiji Maritime Safety Authority
- Marine Tourism Education Course - 2001 USP
- Advance Floral Arrangements & Decorations - FNTC
- Public Area Cleaning & Chemical use - 2001 FNTC
- Fiji Hotel Association "Inspiring Vision and Success Strategies Training workshop - 2000
- Customer Value Management
- Managing in the 21st Century
- Dynamics of a Top Performer
- Supervision in 21st Century
- Customer Service Mastery.
Timeline
Recreation & Activities Manager
Club Wyndham Resort
2026 - Current
Duty Manager
Club Wyndham
2024 - Current
Senior Domestic Officer
Office of the President
2018 - 12.2021
Awards
1990 - Ambassadors Excellence Award from Fiji Visitors Bureau touring New Zealand for Marketing and Promotional Tour.
2020 - Manager of the month Award - Club Wyndham and leading a team to department of the month award consecutively.
2025 - OHS Superstar award - Club Wyndham