M H Fahim
Auburn,NSW
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options, bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
3
3
years of professional experience
Work History
Junior Software Developer (Part Time)
Turtle Venture
09.2022 - 04.2023
- Enhanced software performance by identifying and fixing bugs through thorough testing and debugging processes.
- Collaborated with cross-functional teams to develop high-quality software applications, meeting project deadlines.
- Optimized code readability and maintainability by utilizing best practices in coding standards and documentation.
- Contributed to the successful launch of a new software product by assisting with the design, development, and implementation phases.
Customer Service Representative
Shwapno Super Shop
12.2021 - 04.2023
- Enhanced customer satisfaction by efficiently resolving inquiries and addressing concerns.
- Maintained a high level of professionalism when interacting with customers, ensuring positive experiences.
- Streamlined communication processes for improved information exchange between customers and team members.
- Utilized strong problem-solving skills to quickly identify and address customer issues.
Barista
Crimson Cup Coffee House
03.2021 - 10.2022
- Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Demonstrated expertise in various brewing techniques, ensuring consistent quality across all drinks served.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Adhered to strict food hygiene regulations, minimizing risk of contamination or illness among customers.
Package Delivery Driver
Daraz Bangladesh
05.2020 - 11.2021
- Improved customer satisfaction by ensuring timely and accurate package deliveries.
- Maintained a clean driving record while navigating various routes for efficient deliveries.
- Developed strong relationships with customers through courteous and professional interactions during deliveries.
- Reduced delivery time by planning optimal routes using GPS technology and local knowledge.
Warehouse Supervisor
Daraz Bangladesh
01.2020 - 11.2021
- Improved warehouse efficiency by implementing new inventory management systems and processes.
- Enhanced employee productivity through effective training programs and performance evaluations.
- Reduced order processing times by streamlining the picking, packing, and shipping processes.
- Ensured safety compliance with regular inspections, staff training sessions, and adherence to OSHA regulations.
Education
Master of Information Technology - Business Information System Management
University of Technology Sydney
Skills
- Windows Vista, XP, 8, 7 & 10 etc
- Report Generation
- Account Updating
- Product and Service Solutions
- Microsoft PowerPoint
- Microsoft Office Suite
- Customer Service
- Recordkeeping Strengths
- Microsoft Outlook
- Problem-solving
- Time management
- Reliability
- Relationship Building
- Operations Management
- Data Collection
- Sales Expertise
Languages
Bengali
Native or Bilingual
Hindi
Limited Working
English
Full Professional
References
- Mr. Abdus Sattar, Assistant Professor, Dept. of CSE, DIU, abdus.cse@diu.edu.bd
- Sheikh Abujar, Senior Lecturer, Dept. of CSE, DIU, sheikhabujar@gmail.com
Timeline
Junior Software Developer (Part Time)
Turtle Venture
09.2022 - 04.2023
Customer Service Representative
Shwapno Super Shop
12.2021 - 04.2023
Barista
Crimson Cup Coffee House
03.2021 - 10.2022
Package Delivery Driver
Daraz Bangladesh
05.2020 - 11.2021
Warehouse Supervisor
Daraz Bangladesh
01.2020 - 11.2021
Master of Information Technology - Business Information System Management
University of Technology Sydney
Similar Profiles
Peter BraynePeter Brayne
Senior Project Manager at Venture Communications/ Venture GroupSenior Project Manager at Venture Communications/ Venture Group
Akshay GuptaAkshay Gupta
Regional Sales Manager (North India) at Turtle Shell Technologies Pvt Ltd.Regional Sales Manager (North India) at Turtle Shell Technologies Pvt Ltd.
David MospanDavid Mospan
Grinder Operator at Turtle CreekGrinder Operator at Turtle Creek
Nilam DhamalaNilam Dhamala
Educator at Little Scribblers Early Childhood Education CareEducator at Little Scribblers Early Childhood Education Care
Bibash AcharyaBibash Acharya
Catering Staff Member at Opal Aged CareCatering Staff Member at Opal Aged Care