While offering a high quality performance, service to all of our clients. As a 22-year-old professional, with to languages [ENGLISH,ARABI] am seeking a position in the industry as a challenge to empower hospitality skills learned and used along these past years.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
SHAWARMA AL BASHA
MEADOW HEIGHTS SHOPPING CENTER 3048
07.2022 - Current
Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Participated in team meetings and training sessions to stay informed about product updates and changes.
Security Officer
FRS
Melbourne, VIC
01.2020 - 02.2023
Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
Conducted regular patrols of key areas to spot and control security concerns.
Acted quickly during emergency situations to reduce opportunity for damage and injury.
Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.