Mhamad Amar
MEADOW HEIGHTS MELBOURNE ,VIC
Summary
Working in a demanding area in such an economy,
While offering a high quality performance, service to all of our clients. As a 22-year-old professional, with to languages [ENGLISH,ARABI] am seeking a position in the industry as a challenge to empower hospitality skills learned and used along these past years.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
SHAWARMA AL BASHA
07.2022 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
Security Officer
FRS
01.2020 - 02.2023
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Conducted regular patrols of key areas to spot and control security concerns.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
Education
English Education
Kangan Institute
Melbourne, VIC02.2020
Skills
- Customer Service
- Problem-solving abilities
- Critical Thinking
- Customer Relationship Management (CRM)
- Dedicated Team Player
- Physical Fitness
- Emergency Response
- Fluent in [Arabic?English]
- Active Listening
Timeline
Customer Service Representative
SHAWARMA AL BASHA
07.2022 - Current
Security Officer
FRS
01.2020 - 02.2023
English Education
Kangan Institute
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