Maddison-Lee Hayhurst
Summary
Versatile professional serves as first point of contact for patients by verifying insurance, handling paperwork and preparing records. Patient-oriented and helpful candidate familiar with MS Office and EHR systems coupled with thorough knowledge of medical terminology. Committed to providing personalized service and quality patient care.
Overview
16
16
years of professional experience
Work History
Medical Secretary
East Sydney ENT
Edgecliff, NSW
01.2021 - Current
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Kept information confidential and followed Privacy guidelines to maintain patient trust.
- Organized paperwork such as charts and reports for office and patient needs.
- Maintained current and accurate medical records for patients.
- Registered new patients in electronic medical records prior to appointment scheduling.
- Used knowledge of medical terminology to transcribe patient information from written copy, electronic equipment, or verbal direction.
- Enhanced office productivity by handling high volume of callers per day.
- Processed medical insurance claims and payments.
- Obtained payments from patients and scanned identification and insurance cards.
- Assisted with medical coding and billing tasks.
- Greeted visitors and initiated triage processes for clients to streamline patient flow.
- Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
Medical Administration
East Sydney Private Hospital
Woolloomooloo, NSW
05.2020 - 12.2020
- Explained and administered medical insurance, disability and flexible spending accounts.
- Maintained records to document patient medical history and surgical procedure notes.
- Liaised with nursing staff to discuss medical records and budget issues.
- Assisted admitting and billing personnel to obtain and record patient vital statistics and establish necessity for medical transportation.
- Validated demographic and medical details in enrollment documentation.
- Documented medication administration into electronic medical records (EMR) to avoid duplication of medication dosages.
Enrolment Officer
Alertforce
Potts Point, NSW
06.2016 - 08.2016
- Maintained detailed and accurate records between multiple databases and programs.
- Fostered new business relationships through inbound lead follow-up.
- Implemented recruitment methods designed to increase application pool within targeted areas.
- Guided and supported faculty and staff in development of new programs.
Sales Assistant/Keyholder
HYPE DC
Sydney, NSW
04.2015 - 05.2016
- Assisted customers with prompt and polite support in-person and via telephone.
- Helped customers locate products and checked store system for merchandise at other sites.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Communicated orders to vendors, scheduling carriers for pickup if needed.
- Stocked merchandise, clearly labelling items, and arranging according to size or colour.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Developed strong rapport with customers and created positive impression of business.
- Engaged in friendly conversation with customer to better uncover individual needs.
Store Manager
Equip Accessories
Liverpool, NSW
08.2014 - 04.2015
- Meet KPI Targets/ Performance summaries, Liaising with Regional Manager/Operations Manager, Customer Service, Visual Merchandising throughout the Store
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted with hiring, training and mentoring new staff members.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Reported issues to higher management with great detail.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
Retail Sales Assistant
Equip Accessories
Sydney, NSW
08.2009 - 08.2014
- Meet KPI Targets/ Performance summaries, Liaising with Regional Manager/Operations Manager, Customer Service, Visual Merchandising throughout the Store
- Greeted customers and helped with product questions, selections, and purchases.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Assisted customers with prompt and polite support in-person and via telephone.
- Balanced and organized cash register by handling cash, counting change, and storing coupons.
- Increased sales by offering advice on purchases and promoting additional products.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Opened and closed store independently and prepared nightly bank drop for manager.
- Located merchandise across various stores to address customer needs.
- Maintained clean sales floor and straightened and faced merchandise.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Managed cash register after end of shift to balance and record accurate transactions.
- Answered questions about store policies and addressed customer concerns.
- Developed professional relationships with customers to increase loyalty, retention and rapport.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Listened to customer needs and desires to identify and recommend optimal products.
Graphic Design Intern
Australian Women’s Weekly
Sydney, NSW
04.2012 - 06.2012
- Creating Magazine Templates for upcoming issues, Photoshop Imagery, Researching upcoming blogs, Attended client meetings and briefings
- Designed graphics for websites, logos and promotions for marketing purposes.
- Used Adobe Photoshop, Adobe Illustrator and Adobe Indesign to develop new images.
- Assisted with design of print materials such as flyers and ads by producing basic layouts, selecting colours and tracking down appropriate images.
- Leveraged Adobe to produce graphic art and visual materials for email and related assets.
- Collaborated with other designers to create visually appealing graphics for range of print and digital media.
- Created design work for print and digital sales and marketing campaigns.
Office Junior All Rounder
McBurney & Partners
Sydney, NSW
02.2011 - 04.2012
- Completed clerical tasks such as filing, copying, and distributing mail.
- Answered incoming phone calls and transferred to staff members or provided requested information.
- Interacted with cliients by phone, email, or in-person to provide information.
- Sorted and organized files, spreadsheets, and reports.
- Maintained accurate records and documentation of projects to inform stakeholders of progress and updates.
- Processed payments and documents such as invoices, journal vouchers, employee reimbursements, and statements.
- Applied proper codes to invoices, files, and receipts to keep records organized and easily searchable.
- Used accounting software to prepare weekly and monthly financial reports.
- Checked general ledger entries to increase accuracy, prevent significant errors and identify adjustments.
- Analyzed financial discrepancies and provided solutions for accurate financial records.
- Inspected account books and recorded transactions.
- Streamlined daily reporting information entry for efficient record keeping purposes.
Graphic Design Intern
DKM Blue
Leichhardt, NSW
04.2008 - 09.2008
- Used Adobe Photoshop, Adobe Illustrator and Adobe Indesign to develop new images.
- Assisted with design of print materials such as flyers and ads by producing basic layouts, selecting colours and tracking down appropriate images.
- Assisted with design of print materials such as flyers and ads by producing basic layouts, selecting colours and tracking down appropriate images.
- Promoted company's events by designing marketing materials such as posters, digital invites and brochures.
- Created design work for print and digital sales and marketing campaigns.
- Collaborated with other designers to create visually appealing graphics for range of print and digital media.
- Applied colour theory and composition techniques to construct appealing designs.
- Utilized typography techniques to create compelling designs.
Education
Statement of Attainment, Introduction to Accounting - Accounting
TAFE Digital
Sydney, NSW08.2020
Certificate III Business Administration (Medical) -
TAFE NSW
Bankstown, NSW12.2019
Certificate IV Design Fundamentals - Graphic Design
St George TAFE
Kogarah, NSW12.2012
Year 12 HSC & Certificate III Design Fundamentals - Graphic Design, Visual Arts, Design & Technology
Bradfield Senior College
Crows Nest, North Sydney12.2009
Skills
- EMR Updating
- Payment Collection
- Medicare/Medicaid
- Medical Terminology Expertise
- Conflict Resolution Techniques
- Patient Confidentiality Adherence
- Data Entry Accuracy
- Healthcare Billing Knowledge
Timeline
Medical Secretary
East Sydney ENT
01.2021 - Current
Medical Administration
East Sydney Private Hospital
05.2020 - 12.2020
Enrolment Officer
Alertforce
06.2016 - 08.2016
Sales Assistant/Keyholder
HYPE DC
04.2015 - 05.2016
Store Manager
Equip Accessories
08.2014 - 04.2015
Graphic Design Intern
Australian Women’s Weekly
04.2012 - 06.2012
Office Junior All Rounder
McBurney & Partners
02.2011 - 04.2012
Retail Sales Assistant
Equip Accessories
08.2009 - 08.2014
Graphic Design Intern
DKM Blue
04.2008 - 09.2008
Statement of Attainment, Introduction to Accounting - Accounting
TAFE Digital
Certificate III Business Administration (Medical) -
TAFE NSW
Certificate IV Design Fundamentals - Graphic Design
St George TAFE
Year 12 HSC & Certificate III Design Fundamentals - Graphic Design, Visual Arts, Design & Technology
Bradfield Senior College