Summary
Overview
Work History
Education
Skills
Timeline
Generic

MI FA QUYNH NGUYEN

TAM KY

Summary

Goal-oriented Customer Service Manager

Brings 12 years background maintaining customer satisfaction and contributing to company success

Detail-focused and driven to help employees succeed in meeting and exceeding sales goals. Charming salesperson skilled in communication and collaboration for best-in-class service.


Overview

16
16
years of professional experience

Work History

Asset Auctioneer

TRUNG TIN AUCTION JOINT STOCK COMPANY
04.2024 - 03.2025
  • Gathering asset profiles from National Asset Auction Portal
  • Enhanced Asset Management Unit by applying relevant company profile data.
  • Streamlined listing processes for Judgment Enforcement Districts compatible with auctioned financial products.
  • Presented work schedules for all approved profiles to Board of Directors.
  • Engaged with District management to efficiently process assets that met preliminary approval.
  • Coordinated asset auctions to ensure effective execution.
  • Reviewed assets gathered through Judgment Enforcement and banking activities for accuracy.

Fashion Shop Owner

Mei2hand Store
01.2019 - 12.2023
  • Maintained accurate financial records, including sales reports, expense tracking, and budget management.
  • Developed loyal customer base by consistently delivering high-quality products and personalized service.
  • Addressed customer complaints effectively, resolving issues quickly to maintain overall satisfaction levels among clientele.
  • Managed inventory levels efficiently, ensuring optimal stock availability and minimizing overhead costs.
  • Evaluated employee performance regularly, offering constructive feedback and opportunities for professional development when needed.
  • Boosted brand engagement by creating compelling social media posts and campaigns.
  • Ensured accurate and timely payments for all employees, managing weekly and monthly payroll cycles.
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Improved cost-efficiency by analyzing financial reports and identifying areas for operational improvements.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Managed time efficiently in order to complete all tasks within deadlines.

Studio Owner

FAMILEE STUDIO
03.2012 - 07.2018
  • Utilized social media platforms to enhance brand visibility among potential clients.
  • Organized schedules for classes and workshops to maximize studio usage and meet client needs.
  • Provided exceptional customer service, addressing concerns promptly and maintaining communication.
  • Managed daily operations to ensure a professional and welcoming client experience.
  • Negotiated contracts with suppliers for cost-effective procurement of equipment and materials.
  • Resolved customer complaints empathetically, fostering loyalty and repeat business.
  • Handled accounts payable and receivable functions, ensuring timely processing of payments.
  • Processed payroll for employees and reported payroll taxes accurately.

Tour Consultant

RONG DONG DUONG LTD - DONG DUONG RESTAURANT
03.2011 - 02.2012
  • Optimized itinerary planning with thorough attention to detail, maximizing customers'' vacation time while minimizing potential complications.
  • Enhanced customer satisfaction by providing personalized travel recommendations and tailored itineraries.
  • Evaluated customer feedback consistently to identify areas for improvement in product offerings and service delivery.
  • Collaborated with travel suppliers to negotiate competitive rates, resulting in better value for clients.

Reception Team Leader

RONG DONG DUONG LTD - SILVER SEA RESORT
10.2010 - 02.2011
  • Streamlined communication within the team by implementing effective delegation techniques and promoting open discussions.
  • Facilitated seamless transitions between shifts by conducting thorough handovers, ensuring all relevant information was communicated effectively between team members.
  • Boosted team productivity with thorough training sessions, focusing on office procedures and interpersonal skills.
  • Developed training materials for new hires that streamlined the onboarding process while reinforcing key responsibilities of their role as Reception Team Leader.

Receptionist

Golden Sea Hotel
01.2009 - 08.2010
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
  • Improved office organization with meticulous management of appointment scheduling and client databases.
  • Helped office staff prepare reports and presentations for internal or client-related use.

Retail Sales Clerk

KYTO JOINT STOCK COMPANY
12.2008 - 12.2009
  • Assisted customers by answering questions and fulfilling requests.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
  • Answered questions about store policies and addressed customer concerns.

Education

Diploma of Travel And Tourism Management - Commerce

COLLEGE OF COMMERCE ANF TOURISM HO CHI MINH
HO CHI MINH
12-2008

Skills

  • Marketing expertise
  • Multitasking proficiency
  • Superior customer service
  • Negotiation expertise
  • Time management
  • Small business operations
  • Friendly, positive attitude
  • Flexible and adaptable
  • Computer skills
  • Pricing strategy
  • Store maintenance
  • Networking and partnerships

Timeline

Asset Auctioneer

TRUNG TIN AUCTION JOINT STOCK COMPANY
04.2024 - 03.2025

Fashion Shop Owner

Mei2hand Store
01.2019 - 12.2023

Studio Owner

FAMILEE STUDIO
03.2012 - 07.2018

Tour Consultant

RONG DONG DUONG LTD - DONG DUONG RESTAURANT
03.2011 - 02.2012

Reception Team Leader

RONG DONG DUONG LTD - SILVER SEA RESORT
10.2010 - 02.2011

Receptionist

Golden Sea Hotel
01.2009 - 08.2010

Retail Sales Clerk

KYTO JOINT STOCK COMPANY
12.2008 - 12.2009

Diploma of Travel And Tourism Management - Commerce

COLLEGE OF COMMERCE ANF TOURISM HO CHI MINH

Similar Profiles

CREATE PROFILE
MI FA QUYNH NGUYEN