MI FA QUYNH NGUYEN
TAM KY
Summary
Goal-oriented Customer Service Manager
Brings 12 years background maintaining customer satisfaction and contributing to company success
Detail-focused and driven to help employees succeed in meeting and exceeding sales goals. Charming salesperson skilled in communication and collaboration for best-in-class service.
Overview
16
16
years of professional experience
Work History
Asset Auctioneer
TRUNG TIN AUCTION JOINT STOCK COMPANY
372 LE DUAN STREET, DA NANG CITY
04.2024 - 03.2025
- Gathering asset profiles from National Asset Auction Portal
- Enhanced Asset Management Unit by applying relevant company profile data.
- Streamlined listing processes for Judgment Enforcement Districts compatible with auctioned financial products.
- Presented work schedules for all approved profiles to Board of Directors.
- Engaged with District management to efficiently process assets that met preliminary approval.
- Coordinated asset auctions to ensure effective execution.
- Reviewed assets gathered through Judgment Enforcement and banking activities for accuracy.
Fashion Shop Owner
Mei2hand Store
72 LE LOI STREET, TAM KY, QUANG NAM
01.2019 - 12.2023
- Maintained accurate financial records, including sales reports, expense tracking, and budget management.
- Developed loyal customer base by consistently delivering high-quality products and personalized service.
- Addressed customer complaints effectively, resolving issues quickly to maintain overall satisfaction levels among clientele.
- Managed inventory levels efficiently, ensuring optimal stock availability and minimizing overhead costs.
- Evaluated employee performance regularly, offering constructive feedback and opportunities for professional development when needed.
- Boosted brand engagement by creating compelling social media posts and campaigns.
- Ensured accurate and timely payments for all employees, managing weekly and monthly payroll cycles.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Improved cost-efficiency by analyzing financial reports and identifying areas for operational improvements.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Managed time efficiently in order to complete all tasks within deadlines.
Studio Owner
FAMILEE STUDIO
174 HUNG HUONG STREET, TAM KY, QUANG NAM
03.2012 - 07.2018
- Utilized social media platforms to enhance brand visibility among potential clients.
- Organized schedules for classes and workshops to maximize studio usage and meet client needs.
- Provided exceptional customer service, addressing concerns promptly and maintaining communication.
- Managed daily operations to ensure a professional and welcoming client experience.
- Negotiated contracts with suppliers for cost-effective procurement of equipment and materials.
- Resolved customer complaints empathetically, fostering loyalty and repeat business.
- Handled accounts payable and receivable functions, ensuring timely processing of payments.
- Processed payroll for employees and reported payroll taxes accurately.
Tour Consultant
RONG DONG DUONG LTD - DONG DUONG RESTAURANT
18 TRAN PHU STREET, DA NANG CITY
03.2011 - 02.2012
- Optimized itinerary planning with thorough attention to detail, maximizing customers'' vacation time while minimizing potential complications.
- Enhanced customer satisfaction by providing personalized travel recommendations and tailored itineraries.
- Evaluated customer feedback consistently to identify areas for improvement in product offerings and service delivery.
- Collaborated with travel suppliers to negotiate competitive rates, resulting in better value for clients.
Reception Team Leader
RONG DONG DUONG LTD - SILVER SEA RESORT
4-5 DO BA STREET, NGU HANH SON, DA NANG CITY
10.2010 - 02.2011
- Streamlined communication within the team by implementing effective delegation techniques and promoting open discussions.
- Facilitated seamless transitions between shifts by conducting thorough handovers, ensuring all relevant information was communicated effectively between team members.
- Boosted team productivity with thorough training sessions, focusing on office procedures and interpersonal skills.
- Developed training materials for new hires that streamlined the onboarding process while reinforcing key responsibilities of their role as Reception Team Leader.
Receptionist
Golden Sea Hotel
198 PHAM VAN DONG STREET, SON TRA, DA NANG CITY
01.2009 - 08.2010
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Improved office organization with meticulous management of appointment scheduling and client databases.
- Helped office staff prepare reports and presentations for internal or client-related use.
Retail Sales Clerk
KYTO JOINT STOCK COMPANY
78 DONG KHOI , DISTRICT 1, HO CHI MINH CITY
12.2008 - 12.2009
- Assisted customers by answering questions and fulfilling requests.
- Helped customers complete purchases, locate items, and join reward programs.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Answered questions about store policies and addressed customer concerns.
Education
Diploma of Travel And Tourism Management - Commerce
COLLEGE OF COMMERCE ANF TOURISM HO CHI MINH
HO CHI MINH12-2008
Skills
- Marketing expertise
- Multitasking proficiency
- Superior customer service
- Negotiation expertise
- Time management
- Small business operations
- Friendly, positive attitude
- Flexible and adaptable
- Computer skills
- Pricing strategy
- Store maintenance
- Networking and partnerships
Timeline
Asset Auctioneer
TRUNG TIN AUCTION JOINT STOCK COMPANY
04.2024 - 03.2025
Fashion Shop Owner
Mei2hand Store
01.2019 - 12.2023
Studio Owner
FAMILEE STUDIO
03.2012 - 07.2018
Tour Consultant
RONG DONG DUONG LTD - DONG DUONG RESTAURANT
03.2011 - 02.2012
Reception Team Leader
RONG DONG DUONG LTD - SILVER SEA RESORT
10.2010 - 02.2011
Receptionist
Golden Sea Hotel
01.2009 - 08.2010
Retail Sales Clerk
KYTO JOINT STOCK COMPANY
12.2008 - 12.2009
Diploma of Travel And Tourism Management - Commerce
COLLEGE OF COMMERCE ANF TOURISM HO CHI MINH