Mi Le
Perth,WA
Summary
Driven Nail Technician with a track record of enhancing client satisfaction and loyalty at Eternity Nails & Spa. Excelled in customer service and nail art techniques, ensuring top-notch sanitation and fostering strong relationships. Demonstrated exceptional multitasking and organizational skills, contributing to a clean, efficient workspace.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Nail Technician
Eternity Nails & Spa
04.2023 - Current
- Established strong client relationships through exceptional customer service and communication skills.
- Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
- Sterilized and sanitized beauty tools and equipment to maintain hygiene and safety protocols.
- Ensured a clean and sanitary workspace, adhering to industry hygiene standards and practices.
- Offered advice and recommended products to improve and maintain nails.
- Sanitized workstation and stocked assigned workspace to facilitate general office and spa cleaning.
Waitress Trainee
Novotel Perth Langley
05.2017 - 06.2017
- Handled high-pressure situations calmly during peak hours while maintaining exceptional service standards.
- Developed strong multitasking skills by simultaneously managing multiple tables and attending to various guest needs.
- Ensured accurate order-taking and timely delivery of meals to guests, resulting in positive feedback and repeat business.
- Enhanced customer satisfaction by providing attentive and friendly service during busy shifts.
- Collaborated with team members to create a positive work atmosphere, fostering camaraderie among staff.
- Displayed strong attention to detail when setting tables and presenting dishes, enhancing the overall dining experience for guests.
- Maintained a clean and comfortable dining environment for patrons, ensuring an enjoyable experience.
- Demonstrated knowledge of food allergies and dietary restrictions, ensuring safe meal options for all customers.
- Participated in regular training sessions to stay up-to-date on menu offerings, specials, and industry best practices.
- Served food and beverages promptly with focused attention to customer needs.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Supervised set up of banquet food stations and coordinated service to multiple dining areas.
Education
Diploma Of Hospitality - Hospitality
Stanley College
Perth, WA2017
Diploma Of Health Science - Biomedical Sciences
Edith Cowan University
Perth, WA2015
Skills
- Customer Service
- Nail Extensions
- Time Management
- Nail art techniques
- Multitasking
- Problem-solving abilities
- Teamwork and Collaboration
- Relationship Building
- Cash Handling
- Workspace Organization
- Active Listening
- Organizational Skills
- Sanitation maintenance
- Product Knowledge
- Problem-solving skills
Certification
Diploma of Health Science
Languages
Vietnamese
Native or Bilingual
English
Professional Working
Timeline
Nail Technician
Eternity Nails & Spa
04.2023 - Current
Waitress Trainee
Novotel Perth Langley
05.2017 - 06.2017
Diploma Of Hospitality - Hospitality
Stanley College
Diploma Of Health Science - Biomedical Sciences
Edith Cowan University
Diploma of Health Science
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