Mia Abbotson
Melbourne,VIC
Summary
Hardworking lash/brow technician bringing 4+ years of experience. Effectively bring in new customers and maximize loyalty by delivering exceptional service to every guest. Knowledgeable about keeping clean, well-stocked and properly sanitized stations.
Have a keen eye for detail - a perfectionist. Highly motivated as I have a strong passion for this industry and very interested in constantly expanding knowledge in further beauty treatments.
Client-driven, performs services to help clients achieve desired looks. Patient and engaging with great customer service skills. Educates clients on lash aftercare and promotes additional services to boost sales opportunities.
Overview
5
5
years of professional experience
Work History
Lash Technician/Brow Artist
Wink Lash Bar
10.2021 - 11.2023
- Enhanced client satisfaction by providing customized lash extension services tailored to individual preferences.
- Increased salon revenue by offering additional services such as lash lifts, tinting, and brow shaping.
- Ensured optimal sanitation and safety by maintaining a clean work environment and adhering to strict hygiene standards.
- Improved appointment booking efficiency with effective time management and organization skills.
- Boosted repeat clientele by fostering strong relationships through excellent customer service and communication skills.
- Streamlined the consultation process for better understanding of client needs and expectations, resulting in increased satisfaction rates.
- Contributed to a positive salon atmosphere through teamwork, professionalism, and a dedication to high-quality service.
- Provided exceptional aftercare instructions to clients for prolonged lash health and retention between appointments.
- Educated clients on proper at-home maintenance for extended wear of their lash extensions or other treatments performed.
- Increased efficiency in application times without compromising quality through continuous practice and skill refinement.
- Assisted with marketing efforts including social media posts showcasing before-and-after transformations, helping attract new clientele.
- Served as a knowledgeable resource for clients seeking information about various types of lashes, adhesives, or related products available at the salon.
- Received consistently positive reviews from clients due to attention to detail, personalized care approach, and outstanding results achieved .
- Maintained full schedule of appointments with over 48 clients per week. Averaging 6-8 clients a day, depending on treatment. Working 6 days a week
Freelance Lash Technician
Self Employed
01.2020 - 11.2023
- Encouraged repeat business based on quality of service and strength of client relationships.
- Maintained detailed records of client profiles and services provided, enabling accurate follow-up appointments and consistent experiences.
- Maximized client satisfaction by consistently delivering high-quality results in a timely manner.
- Followed correct processes to apply lash extensions to clients' natural lashes.
Makeup Artist
Self Employed
06.2018 - 11.2023
- Enhanced client satisfaction by providing personalized makeup consultations and product recommendations.
- Increased customer loyalty through exceptional service and tailored makeup applications.
- Developed customized makeup plans for bridal parties, contributing to memorable wedding experiences.
- Assisted in marketing efforts by creating visually appealing content showcasing various makeup styles, attracting new clientele.
- Prepared skin for makeup application by cleaning, moisturizing and priming.
- Scheduled onsite and offsite makeup appointments for clientele.
- Developed loyal following of clients by providing high-quality services.
- Educated clients on step-by-step makeup routines and products most suited to them.
Barista /Food Service Worker
Potato And Cake
09.2019 - 11.2020
- Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Increased repeat business by providing exceptional customer service and building rapport with patrons.
- Streamlined order processing through accurate cash handling and efficient use of the point-of-sale system.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
Cafeteria Worker
Waterside Restaurant Royal London
12.2018 - 09.2019
- Improved customer satisfaction by providing efficient and friendly service in the cafeteria.
- Enhanced food quality by maintaining high standards of cleanliness and sanitation in food preparation areas.
- Ensured timely meal service by effectively managing multiple tasks simultaneously during peak periods.
- Contributed to a positive work environment by collaborating with team members and assisting in various roles as needed.
Barista
Costa Coffee
08.2018 - 08.2019
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Adhered to strict food hygiene regulations, minimizing risk of contamination or illness among customers.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
Education
College Level 3 Diploma - Media Makeup
Trafford College
Timperley, United Kingdom09.2018
High School Diploma -
Wilmslow High School
Wilmslow, United Kingdom05.2017
Skills
- Social Media Marketing
- Makeup and Lashes
- Appointment Scheduling
- Continuing Education Commitment
- Time Management Abilities
- Customer Service Excellence
- Hygiene and Sanitation
- Allergy Prevention Techniques
- Creativity and Originality
- Schedule Management
- Persuasion and Personal Influence
- Waxing Services
- Lash Lift
- Brow lamination
Websites
Timeline
Lash Technician/Brow Artist
Wink Lash Bar
10.2021 - 11.2023
Freelance Lash Technician
Self Employed
01.2020 - 11.2023
Barista /Food Service Worker
Potato And Cake
09.2019 - 11.2020
Cafeteria Worker
Waterside Restaurant Royal London
12.2018 - 09.2019
Barista
Costa Coffee
08.2018 - 08.2019
Makeup Artist
Self Employed
06.2018 - 11.2023
College Level 3 Diploma - Media Makeup
Trafford College
High School Diploma -
Wilmslow High School
Similar Profiles
Minh NguyenMinh Nguyen
Lash Technician at Amazing Lash Studio and New Wink LashLash Technician at Amazing Lash Studio and New Wink Lash
Nhi Mai (Kate)Nhi Mai (Kate)
Manager, Technician at The Lash BarManager, Technician at The Lash Bar
Karagen HarwoodKaragen Harwood
Owner/Stylist at Blended Salon & Lash BarOwner/Stylist at Blended Salon & Lash Bar
Chase WallisChase Wallis
Customer Service/Sales Administrator at Emerson CoachingCustomer Service/Sales Administrator at Emerson Coaching
Mehakveer SinghMehakveer Singh
Aircraft Diagnostic Engineer at Leonardo AustraliaAircraft Diagnostic Engineer at Leonardo Australia