Summary
Overview
Work History
Education
Skills
Referee
Timeline
Generic

Mia Allan

Bunbury,WA

Summary

I am an energetic and ambitious person who has developed a mature and responsible approach to any task that I undertake, or situation I am presented with. While working in the disability industry I have had the opportunity to work in a team and independently. I have developed a firm understanding of achieving set objectives and solving problems that arise to the best of my ability.

Overview

2
2
years of professional experience

Work History

Care Support Worker

Cam Can Pty Ltd
02.2022 - Current
  • Successfully completed progress and incident reports promptly and professionally
  • completed daily reports.
  • organised daily routine and medication charts for my assigned team
  • Trained multiple support workers to engage with different members.
  • have worked with level 1,2 and 4 members.
  • have worked with stakeholders, such as PBS practitioners, OT specialists and families.
  • Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
  • Built strong relationships with clients to deliver emotional support and companionship.
  • Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
  • Provided staff coaching, mentoring, and consultation to enhance performance and professional development.
  • Recorded status and duties completed in logbooks for management.

Hospitality Team Member

Melo Velo
05.2021 - 01.2022
  • Collaborated with various team members to meet guests' requests.
  • Established and maintained relationships with key customers to promote satisfaction and loyalty.
  • Developed and executed strategies to improve operational efficiency.
  • Stayed up-to-date with industry regulations and standards to offer compliant hospitality services.
  • Trained and supervised staff to provide highest level of customer service.
  • Enforced provision of services in line with company standards.
  • Developed and executed strategies to improve customer experience in hospitality settings.
  • Developed and maintained positive relationships with guests for satisfaction.
  • Trained new staff members in customer service techniques.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
  • Used quick response and dynamic service skills to build relationships with patrons and improve customer retention rate.


Education

Completed Year 12

Bunbury Catholic College
Bunbury, WA
10.2021

Diploma - Health Care And Nursing

Bunbury Catholic College
Bunbury, WA
10.2021

Certificate III - Outdoor Education

Manea Senior College
Bunbury, WA
07.2020

Skills

    - Management and Leadership Skills

    - Problem Solving

    - Time Management And Organisation

    - Computer Skills

    - Hardworking / Work Ethic

    - Adaptability

    - Team Work

Referee

Referee:

Geraldine Atkinson,

Managing Coordinator at Cam Can 

Email: Geraldine@camcan.org.au 

Phone: 0499023374 


Timeline

Care Support Worker

Cam Can Pty Ltd
02.2022 - Current

Hospitality Team Member

Melo Velo
05.2021 - 01.2022

Completed Year 12

Bunbury Catholic College

Diploma - Health Care And Nursing

Bunbury Catholic College

Certificate III - Outdoor Education

Manea Senior College

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Mia Allan