Mia Allan
Bunbury,WA
Summary
I am an energetic and ambitious person who has developed a mature and responsible approach to any task that I undertake, or situation I am presented with. While working in the disability industry I have had the opportunity to work in a team and independently. I have developed a firm understanding of achieving set objectives and solving problems that arise to the best of my ability.
Overview
2
2
years of professional experience
Work History
Care Support Worker
Cam Can Pty Ltd
02.2022 - Current
- Successfully completed progress and incident reports promptly and professionally
- completed daily reports.
- organised daily routine and medication charts for my assigned team
- Trained multiple support workers to engage with different members.
- have worked with level 1,2 and 4 members.
- have worked with stakeholders, such as PBS practitioners, OT specialists and families.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Built strong relationships with clients to deliver emotional support and companionship.
- Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
- Provided staff coaching, mentoring, and consultation to enhance performance and professional development.
- Recorded status and duties completed in logbooks for management.
Hospitality Team Member
Melo Velo
05.2021 - 01.2022
- Collaborated with various team members to meet guests' requests.
- Established and maintained relationships with key customers to promote satisfaction and loyalty.
- Developed and executed strategies to improve operational efficiency.
- Stayed up-to-date with industry regulations and standards to offer compliant hospitality services.
- Trained and supervised staff to provide highest level of customer service.
- Enforced provision of services in line with company standards.
- Developed and executed strategies to improve customer experience in hospitality settings.
- Developed and maintained positive relationships with guests for satisfaction.
- Trained new staff members in customer service techniques.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Used quick response and dynamic service skills to build relationships with patrons and improve customer retention rate.
Education
Completed Year 12
Bunbury Catholic College
Bunbury, WA10.2021
Diploma - Health Care And Nursing
Bunbury Catholic College
Bunbury, WA10.2021
Certificate III - Outdoor Education
Manea Senior College
Bunbury, WA07.2020
Skills
- Management and Leadership Skills
- Problem Solving
- Time Management And Organisation
- Computer Skills
- Hardworking / Work Ethic
- Adaptability
- Team Work
Referee
Referee:
Geraldine Atkinson,
Managing Coordinator at Cam Can
Email: Geraldine@camcan.org.au
Phone: 0499023374
Timeline
Care Support Worker
Cam Can Pty Ltd
02.2022 - Current
Hospitality Team Member
Melo Velo
05.2021 - 01.2022
Completed Year 12
Bunbury Catholic College
Diploma - Health Care And Nursing
Bunbury Catholic College
Certificate III - Outdoor Education
Manea Senior College