Mia Armstrong
Bridgeman Downs,QLD
Summary
I am currently pursing a degree in Nursing Science with a goal to specialise as an operating theatre nurse. My passion for patient care and a diverse everyday environment drive me to pursue the upmost care for clientele to ensure satisfaction and quality care. My three years of experience in a receptionist roles required me to handle 100+ calls daily (sales, inquiries, customer service and appointment), whilst organising, filing and calculating invoices. My current position as a medical receptionist at General Practitioners Office has provided me with comprehensive medical knowledge, consolidated by my nursing studies. I am a hardworking and passionate individual with strong organisational skills and a love for patient-centred healthcare with a team environment.
Overview
3
3
years of professional experience
Work History
Medical Receptionist
Better Medical
Chermside, QLD
03.2024 - Current
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Adhered to strict privacy protection guidelines to protect patient privacy.
- Managed multi-line phone system and pleasantly greeted patients.
- Organized paperwork such as charts and reports for office and patient needs.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
- Maintained current and accurate medical records for patients.
- Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
- Assisted healthcare providers with administrative tasks, enabling them to focus on quality patient care.
- Ensured accurate record-keeping by diligently updating patient information and verifying insurance coverage.
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
- Streamlined appointment scheduling for improved patient flow and reduced wait times.
- Coordinated specialist referrals for patients requiring additional care, facilitating efficient transfer of medical records as needed.
- Handled billing procedures accurately, ensuring prompt payment from both patients and insurance providers.
Sporting Assistant
Grace Lutheran College Rothwell Campus
Rothwell, Queensland
01.2022 - 03.2024
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Engaged with students from ages eleven to eighteen, whilst maintaining professional relationships
- Ensured safety of large number of students, both independently and whilst working alongside teachers and other sporting assistants, both on and off campus.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Developed and maintained courteous and effective working relationships.
- Participated in team-building activities to enhance working relationships with students and coworkers
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Maintained excellent attendance record, consistently arriving to work on time.
Receptionist
Armstrong Automotive
Clontarf, QLD
12.2020 - 02.2024
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance regarding services, quotes and time-lines.
- Kept reception area clean and neat to give visitors positive first impression.
- Confirmed appointments, communicated with clients and updated client records.
- Answered central telephone system and directed calls accordingly.
- Responded to inquiries from callers seeking information.
- Managed multiple tasks and met time-sensitive deadlines.
- Corresponded with clients through email, telephone and scheduling programs.
- Answered large volume of incoming calls daily to resolve customer issues and schedule appointments.
- Answered phone promptly and directed incoming calls to correct staff.
- Coordinated travel accommodations, agenda, and transportation for staff.
- Scheduled and confirmed appointments and meetings for senior management team.
- Research, ordered, and assigned correct parts and equipment for specific jobs.
Education
Bachelor Of Nursing Science - Health
University of The Sunshine Coast
Moreton BayATAR And QCE Certificate -
Grace Lutheran College
Rothwell, QLD11.2021
Skills
- Sporting Event Officiation
- Trained in Child Protection Policies
- Trained in Anti-Harassment, Victimisation, Anti-Discrimination and Workplace Bullying Policy
- Trained in Child and Youth Risk Management Strategy
- Completed Close Circuit Television and Recording Devices (CCTV) Management Procedure
- Trained in Fraud and Privacy Policy
- Efficient in Xero Invoicing System and Financial Reconciliation
- Coordinate and direct large groups safely in unfamiliar environments
- Adapted and engaged with clients with social, mental and intellectual differences and challenges to provide exceptional care and services
- Organization and Time Management
- Clerical Support
- Front Desk Operations
- Telephone Etiquette
- Appointment Scheduling
- Medical Terminology
- Patient Registration
- Microsoft Office
- Electronic Medical Records
- Workflow Optimization
- Referral Verification
Timeline
Medical Receptionist
Better Medical
03.2024 - Current
Sporting Assistant
Grace Lutheran College Rothwell Campus
01.2022 - 03.2024
Receptionist
Armstrong Automotive
12.2020 - 02.2024
Bachelor Of Nursing Science - Health
University of The Sunshine Coast
ATAR And QCE Certificate -
Grace Lutheran College