Mia Ashton
Retail And Customer Service
Noosa,QLD
Summary
I am a proud sales professional with 5 + years of retail and customer service experience with a passion for fashion and sales. I believe any business particularly in the retail sector can set themselves apart from their competitors by consistent delivery of friendly, personal and competent customer service.
As an employee and representative of the business, it is incumbent upon me to represent the business in the best possible way and treat the business as though it were my own. I have qualities of enthusiasm, commitment, dedication and genuine care for customers, fashion and your business values. These are my work values and principals, ones I hold close to my heart.
Overview
6
6
years of professional experience
5
5
years of post-secondary education
Work History
Styling Assistant
Dissh
Noosa, QLD
11.2022 - Current
- Offer exceptional service and support to walk-in customers.
- Provide personal styling advice and guidance when appropriate to do so.
- Maintain energy and enthusiasm in fast-paced environment.
- Demonstrate respect, friendliness and willingness to help wherever needed.
- Receive and process stock into inventory management system.
- Learning new skills and applying to daily tasks to improve efficiency and productivity.
Receptionist, Sales & Social Media Manager
Goodlife Gym
Knoxfield, VIC
03.2021 - 11.2022
- Developed marketing content such as blogs, promotional materials and advertisements for social media.
- Engaged with customers to build rapport and loyalty.
- Membership sales
- Analyzed marketing plan and social media strategies to identify strategic weaknesses and make recommendations for improvements.
- Analyzed and reported social media and online marketing campaign results.
- Managed multiple tasks and met time-sensitive deadlines.
- Provided callers with address, directions, company website and related information.
Customer Service & Styling Assistant
Glassons
Ringwood, VIC
11.2021 - 02.2022
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Cross-trained and backed up other customer service managers.
- Assisted customers with styling and fit decisions
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Achieving KPI targets and sales budgets
- Maintaining store presentation standards
Receptionist
Biggin And Scott
Bayswater, VIC
07.2019 - 12.2020
- Answered central telephone system and directed calls accordingly.
- Confirmed appointments, communicated with clients and updated client records.
- Managed multiple tasks and met time-sensitive deadlines.
- Corresponded with clients through email, telephone or postal mail.
- Answered phone promptly and directed incoming calls to correct offices.
- Scheduled and confirmed appointments and meetings for senior management team.
Receptionist & Customer Service
Bedroom Eyes
Fitzroy, VIC
11.2018 - 06.2019
- Reception duties
- Answered central telephone system and directed calls accordingly.
- Managed multiple tasks and met time-sensitive deadlines.
- Confirmed appointments, communicated with clients and updated client records.
- Provided clerical support to company employees by copying, faxing and filing documents.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Make-up artist
- Restocked supplies and submitted purchase orders to maintain stock levels.
Customer Service
Bee Brazilian
Melbourne, VIC
02.2018 - 03.2019
- Provided primary customer support to internal and external customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Handled customers in fast-paced setting in coordination with solid team of 10 customer service associates.
Customer Service
Sebon Pur
Melbourne, VIC
01.2017 - 04.2018
- Packaging and labeling of the products in the workshop
- Recommended products to customers, thoroughly explaining details.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Provided primary customer support to internal and external customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Education
High School Diploma -
Ringwood Secondary College
Ringwood, VIC 04.2017 - 04.2020
High School Diploma -
Aquinas College
Ringwood, VIC 04.2015 - 12.2016
Skills
Organisational Skillsundefined
Timeline
Styling Assistant
Dissh
11.2022 - Current
Customer Service & Styling Assistant
Glassons
11.2021 - 02.2022
Receptionist, Sales & Social Media Manager
Goodlife Gym
03.2021 - 11.2022
Receptionist
Biggin And Scott
07.2019 - 12.2020
Receptionist & Customer Service
Bedroom Eyes
11.2018 - 06.2019
Customer Service
Bee Brazilian
02.2018 - 03.2019
High School Diploma -
Ringwood Secondary College
04.2017 - 04.2020
Customer Service
Sebon Pur
01.2017 - 04.2018
High School Diploma -
Aquinas College
04.2015 - 12.2016
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