Mia Baker

• Served high customer volumes during special events, nights, and weekends.
• Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
• Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
• Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.

There was a 4 month gap in this working period.

• Dealt with long hours and late shifts, while keeping a positive attitude with customers and other staff members.
• Was required to do promotions on the door to attempt to entice more customers, and accept payments on the door.
• Practiced a lot of patience with the more aggressive customers as later shifts generally involved less cooperative people.

• Increased customer engagement through social media.
• Managed multiple social media platforms, ensuring a consistent brand voice and regularly updating customers of upcoming events.
• Boosted engagement rates with the creation of compelling and visually appealing content.
• Optimized posting schedules based on platform-specific analytics to maximize content visibility.

Our Pubs account grew over 1,000 more followers in the space of 9 months.

• Worked as a waitress and bartender
• Managed high volume of customers, ensuring memorable experiences and maintaining organization during busy periods.
• Took on leadership roles, involving being in charge of bookings of large tour groups and payments to tour guides.

• Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
• Increased sales by building strong customer relationships and providing excellent service.
• Was given the opportunities to do product trainings with brands such as Lulu Lemon, Sweaty Betty, Hugo Boss, Maxa Mara.

• Answered incoming calls, directing clients to individuals addressing specific needs.
• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Handled complaints and questions, and re-directed calls to other team members.
• Expedited daily office tasks such as mail distribution, document scanning, photocopying, and data entry to ensure smooth workflow.