Summary
Overview
Work History
Education
Skills
Timeline
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MIA BERISHA

Brisbane,QLD

Summary

I am a confident, reliable and hard-working employee who gains great satisfaction from engaging with customers to provide a high-quality service. I am organised, approachable, cheerful and friendly, with excellent interpersonal skills developed whilst working in retail, hospitality and the funeral industry. I am currently seeking a dynamic and challenging role where I will have the opportunity to work in a varied and busy environment, to help develop skills in new fields.

I enjoy working in a team environment but can also confidently work individually. I have a interest in helping people and feel that working in this industry will be very rewarding. My approach to work is flexible and enthusiastic, I am prepared to work where needed.

I am inherently compassionate, and pride myself on my ability to empathise with people from all walks of life. Respect, patience and adaptability are attributes I value in myself, and aim to exemplify not only in the workplace, but in all areas.

Overview

4
4
years of professional experience

Work History

Retail Assistant

Goldfinch
02.2023 - Current
  • Maintained tidy and organised store environment to comply with cleanliness standards.
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Stocked merchandise, clearly labelling items, and arranging according to size or colour.
  • Used POS system to process sales, returns, online orders, and gift card activations.
  • Increased sales and customer satisfaction through personalised servicing and recommending complementary purchases, increasing revenue.
  • Managed content across multiple platforms for widest audience reach.
  • Organised, prioritised and managed multiple projects according to dedicated release schedule.
  • Cleaned, closed, and secured store at end of shift.
  • Dressed and accessorised mannequins to highlight featured clothing and accessories.
  • Increased customer engagement through social media.
  • Developed marketing content such as blogs, promotional materials, and advertisements for social media.

Funeral Directors Assistant

Sapphire Coast Funerals
09.2022 - 03.2023
  • Prepared obituaries for newspapers and online publications after extensive consultation with family members.
  • Compassionately handled post-death affairs including body preparation, death registration and funeral arrangement.
  • Emotionally comforted mourners and lent perspective during all-encompassing tragedies.
  • Displayed highest level of professionalism and sensitivity when dealing with grieving family members.
  • Arranged funeral/memorial services for grieving families to meet budget and memorialised instructions.
  • Interacted well with customers to build connections and nurture relationships.
  • Maintained personal physical, emotional and mental hygiene ensuring high quality, personalised service.
  • Completed tasks within a strict deadline.

Manager

Longstocking Brewery
01.2021 - 06.2022
  • Swiftly and successfully resolved conflict resulting in customer satisfaction
  • Memorise up to 20 menu items and special items in order to give customers educated recommendations
  • Prepare and serve up to 150 patrons per shift in accordance with health and hygiene standards
  • Take orders from customers, both eat-in and over the phone for takeaways swiftly and successfully resolved conflict in customer satisfaction
  • Excellent personal appearance and presentation
  • Cash handling, EFTPOS and till operation
  • Accomplished multiple tasks within established timeframes.
  • Managed and motivated employees to be productive and engaged in work.
  • Maintained professional, organised, and safe environment for employees and patrons.
  • Onboarded new employees with training and new hire documentation.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.
  • Planned and hosted events including weekly trivia, raffles, and private functions.
  • Collaborated with team members to develop creative campaigns for social media platforms.

Front of house Manager

Mormors
10.2019 - 01.2021
  • Resolved guests complaints while maintaining positive customer environment.
  • Managed day-to-day FOH operations to drive quality, standards, and meet customer expectations.
  • Maintained positive team environment by encouraging teamwork and respect in accordance with company mission.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Controlled line and crowd with quick, efficient service.
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
  • Trained new team members with positive reinforcement and respectful, encouraging coaching.
  • Handled business administration functions such as payroll, cash register counting, and supply ordering.

Education

Bachelor of Health Science (Naturopathy) -

Torrens University Australia
Sydney, NSW
2025

Diploma of Health Science -

Torrens University Australia
Sydney, NSW
05.2023

High School Certificate -

Saint Columba Anglican School
Port Macquarie, NSW
2016

Skills

  • Customer Experience Management
  • Attention to Detail
  • Staff Management
  • Cafe Operations Management
  • Regulatory Compliance
  • On Trend Content Creation
  • Professional Correspondence
  • Team Collaboration
  • Critical Thinking

Timeline

Retail Assistant

Goldfinch
02.2023 - Current

Funeral Directors Assistant

Sapphire Coast Funerals
09.2022 - 03.2023

Manager

Longstocking Brewery
01.2021 - 06.2022

Front of house Manager

Mormors
10.2019 - 01.2021

Bachelor of Health Science (Naturopathy) -

Torrens University Australia

Diploma of Health Science -

Torrens University Australia

High School Certificate -

Saint Columba Anglican School

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